Catherine Hammond is seeking a career that allows growth and utilizes her 15+ years of healthcare experience. She has skills in client and project management, communication, negotiation, self-directed management, and maintaining productivity. Her experience includes roles as an Assistant Manager, PRN School Substitute, Director of Account Management, Certified EPIC Analyst, Healthcare Project Management, AR Specialist, and Assistant Supervisor in Customer Service. She has a Bachelor's Degree in Business Administration.

1. Catherine Hammond
Indianapolis, IN 46237
chammondar@yahoo.com - 3176828559
Objective:
Seeking a career that will allow me the opportunity to utilize and share the skills and knowledge
that I have obtained through previous work experience and education, allowing me the
opportunity for growth and ability to be a part of a great company.
Summary:
Experienced Analyst with excellent client and project management skills. Action-oriented with
strong ability to communicate effectively with technology, executive, and business audiences.
Creative professional with more than 15 years of healthcare experience; increased client growth
while maintaining the existing client relationships; several years of successful negotiation
experience with numerous insurance companies; more than 7 years of self-directed management
experience-leading companies to their highest levels of productivity while successfully
maintaining effective communication and refined interpersonal skills. Aim to develop a workable
model for sharing knowledge and stimulating innovation in development projects. Articulate in
ICD and CPT coding, professional and technical billing, AR, Appeals/DOIs, provider inquires,
medical terminology, EMR, credentialing, contracting, claims review, customer service, Word,
Excel, Power Point. Skilled in systems EPIC, IDX, MedMate, Quickbooks, AS400, AHT, Emdeon, PeopleSoft,
Kronos,
Internet browsers, Medicare, Medicaid, Outlook, Brightree, AllScripts, Zirmed, eBridge, Centricity,
and CD Com.
Types 60 WPM. Previous travel experience.
Authorized to work in the US for any employer
WORK EXPERIENCE
Assistant Manager
Trilogy Health Services - Indianapolis, IN - January 2016 to Present
Responsibilities
Assistant business office manager handling daily functions in a skilled nursing facility.
PRN School Substitue
Franklin Township School - Indianapolis, IN - July 2015 to Present
Director of Account Management
Ciproms - Indianapolis, IN - June 2014 to June 2015
Responsibilities
Managed numerous employees for an outsourcing company for professional medical billing. Accounts
receivable was the focus; working high dollar-priority accounts. Worked with numerous provider offices
including direct contact with doctors and staff. Assisted in training and meeting with the clients to work on
accounts hired for receivables. Worked with state and federal insurance companies on reimbursements.
Accomplishments
Brought Accounts to current as well as created a more organized department.

2. Certified EPIC Analyst
Franciscan Alliance - Indianapolis, IN - February 2012 to October 2013
Carmel, IN
Managed project/plan specifications by analyzing the design of customer requirements and performance
standards. Established and maintained performance metrics for management of
business area.
Prepared projects and division status reports by collecting, analyzing and summarizing
information and trends. Maintains professional and technical knowledge by attending education
workshops, reviewing professional publications, establishing personal networks, and partnerships in
professional societies. Maintained a consistent professional work environment by
supporting processes, rules, and regulations. Confered with staff on administrative policies and procedures,
technical problems, priorities and methods. Consulted with personnel in other
information systems sections to coordinate activities.
Healthcare Project Management
Telamon Corporation and Global Services - October 2010 to September 2011
Indianapolis, IN
Professional services included the management of various projects for our healthcare clients;
Direct client contact for various projects; Travel was on an as needed basis; Implemented new
processes and procedures as well as provided training to our Beijing, China team.
Provided training to onsite team; Maintained a close relationship with the clients and provided 24
hour support for the Beijing team as well as the client; Created quality audits to ensure the best
quality of work;
Provided a 24 turnaround time on all projects; Reporting created and shared with the client for the projects.
AR Specialist
Midwest Radiology - November 2008 to November 2009
Carmel, IN
Established a productive work environment; Organized and implemented procedures that
benefited the growth of the company;
Increased the revenue with the AR process in place; Trained new hire in their positions; Worked and lead the
month end processes; Worked with all commercial, federal, and state insurance
companies; Worked the electronic rejection reports and denial reports; Initiated the provider
inquires or Appeals as necessary; Set up new contracts for insurance companies which included
online accessibility.
Assistant Supervisor in Customer Service & AR Specialist
Zotec Partners, Inc - August 2006 to January 2008
Carmel, IN
Trained new employees;Assisted with the daily supervisory duties in customer service; Negotiated with
insurance companies on proposals with same day turnaround; Posted payments, claims,
charity write-offs, discounts; Worked closely with the collection companies; Direct client contact regarding
billing issues/concerns; Developed a relationship with the BCCP/YWCA.
Business Office Manager
Regency Place of Castleton - February 2005 to August 2005
Indianapolis, IN
Developed new relationships and trust with the patients and families;

3. Managed the AP, AR, Payroll, Admissions process, patient trust fund, petty cash, daily census, and three
employees; Reconciled accounts and processed month end while increasing collections
efforts; Worked very closely with Hospice providers upholding the highest standards for residents and their
families; Assisted with Corporate on unresolved AR issues.
AR Specialist / Denial Management Customer Service
HMS / MMG Clarian - November 2003 to January 2005
Indianapolis, IN
Handled customer service calls and walk-ins; Efficiently worked AR off of denial reports for the various
physician practices; ICD9, CPT coding, medical terminology, and claims review
Appeals Specialist & Lead Customer Service Rep III
Anthem & AdminaStar Federal - April 2000 to March 2003
Indianapolis, IN
AdminaStar- CSR III then transferred within to Anthem as an Appeals Specialist; Worked
provider inquires, DOIs, appeals of Level I and II for the various accounts under the National
Contracts.
EDUCATION
Bachelor of Science in Business Administration
Indiana Wesleyan University - Indianapolis, IN
SKILLS
Epic (4 years)
CERTIFICATIONS
Certified Epic Application Coordinator- Ambulatory
May 2012 to Present
CPR/AED
January 2016
Driver's License
October 2017