Robert L. Hinkelman has over 25 years of experience in human resources, including 12 years as Assistant Director of Human Resources at a large healthcare organization. He has a proven track record of success in employee and labor relations, contract negotiations, compensation, and performance management. He has experience streamlining processes, improving employee relations, increasing efficiencies through automation, revising policies and procedures, and championing quality improvement initiatives.

1. Robert L. Hinkelman
 7 Garnet Hill, Chester New York 10918 845-238-2678 (H) 917-710-6326 (C)
 E-Mail:hinkman1@optonline.net
SUMMARY OF QUALIFICATIONS
Assistant Director of Human Resources with a proven record of success in a large health care and social
service organization with a unionized environment. Respected for leadership in employee and labor
relations, contract negotiations, compensation, performance management, quality improvement, labor
law and policies and procedures and demonstrated ability to improve operations.
EXPERIENCE
Selfhelp Community Services, Inc. New York, NY
9/03 to 5/15 – Assistant Director of Human Resources
Integral member of the HR management team with leadership role in development, communication
and interpretation of policies and procedures, management of compensation program, annual
performance appraisal process, complaints and grievance resolutions, labor relations and union
negotiations; counsel managers on employee performance issues and assist with disciplinary
conferences; represent and present organization’s position at unemployment hearings; perform
recruitment, interviewing, selection and on-boarding of paraprofessional home care staff; process
H1B visa applications; consulted on health and welfare benefits administration and recruitment
issues; conduct new hire OSHA training; perform exit interviews. Compile data and create various
management reports. Directly supervise the department’s HR Specialist and HR Assistant; provide
guidance to administrative support staff.
2/91 to 9/03 – started as a Personnel Clerk. Promoted to various positions with increased responsibility
in most facets of human resources administration, including health and welfare benefits, employee
relations, policies and procedures, labor relations, compensation, employment laws and regulations,
recruitment and hiring, training and development, employee orientation, compliance and budgeting.
Accomplishments
o Streamlined and automated the Performance Appraisal Process through development of an
interactive appraisal format
o Improved union employee relations through proactive response to complaints, resulting in the
near elimination of union grievances
o Increased efficiencies through the creation of electronic forms that allow for quicker submission
and processing of information
o Revised Policies and Procedures Manual to reflect changes in governing laws and regulations
and to more accurately reflect organizational practices
o As a member of the organization’s Quality Improvement Leadership Committee I was
instrumental in championing the organization’s Continuous Quality Improvement initiatives
and the chartering of our first CQI teams
o Rolled out training and development program for managerial staff after completion of a needs
analysis survey
o Created a budget worksheet used company-wide which has allowed managers to identify and
forecast staff line item budgets for annual budgeting purposes
o Developed processes and procedures to control and reduce unemployment claims and costs
ADDITIONAL PROFESSIONAL EXPERIENCE
Metropolitan Detroit Youth Foundation Detroit, MI
3/89 to 11/90 – Assistant Program Director/Job Developer

2. Assisted with administration of a federally funded On-The-Job (OJT) training program; recruited and
assessed applicants for the program; conducted orientations and taught job search skills; contacted area
employers and solicited their participation as an OJT placement site; maintained client and employer
records and files.
United Community Services Detroit, MI
7/84 to 3/89 – Employment and Training Specialist
Administered classroom training, work experience and On-The-Job training programs; interviewed
certified and assessed applicants; taught employability skills; designed individual work plans and
monitored progress; developed subsidized worksites and unsubsidized jobs for program participants;
acted as liaison with school administrators, work site supervisors and employers; supervised Summer
Youth Program participants and provided classroom remediation.
ADDITIONAL SKILLS: Proficient in most Microsoft Office programs, Microsoft Outlook, ABRA HRIS
database
EDUCATION
Lake Superior State University Sault Ste. Marie, MI
Bachelor of Arts in Political Science with an emphasis in Public Administration. Graduated 1980.
G.P.A. of 3.5
Pace University New York, NY
Completed Society for Human Resources Management Professional in Human Resources Certificate
Program - 1996