Sylvia Sanchez-Figueroa has over 30 years of experience in senior living administration. As the current Administrator at Braswell's Community Convalescent Center, she developed budget controls, implemented a quality assurance program, and increased resident quality and revenue. Previously, she held roles such as Assistant Administrator and Business Office Manager at other senior living facilities, where she oversaw daily operations, quality assurance processes, and business office functions. Sylvia holds a B.S. in Health Care Administration from Rochville University.

1. Sylvia Sanchez-Figueroa
2578 N Bonita Drive, Highland, California 92346
sylviamsfigueroa@yahoo.com
https://www.linkedin.com/pub/sylvia-figueroa/43/ab8/a21
PROFESSIONAL PROFILE
 Improved the process of Interaction with Residents, Department of Public Health, Ombudsman and the Community
to provide and process information in response to inquiries, concerns and requests about services
 Engaged a team building philosophy in which employees are viewed as members of interdependent teams instead of
as individual workers
 Administrated a ground-up budget, monthly forecasting, reclassifications, code and process invoicing, implement
and cuts as needed to the annual budget
 Implemented Federal and State Regulations resulting in a 5 STAR CMS rating
 California Association of Health Facilities (CAHF) - San Bernardino Riverside Chapter - Secretary 2012 to present
 Health Services Advisory Group (HSAG) “Going for Gold Leadership - Award March 2014
 The Long Term Care Leadership Academy - November 2014
 ACHCA - Eli Pick Facility Leadership Award - January 2015
PROFESSIONAL EXPERIENCE
Braswell’s Community Convalescent Center LP Jun 2012 - current
Administrator
 Developed budget controls and procedures for all departments to ensure a positive cash flow and consistent monthly
profit.
 Implemented a successful Quality Assurance Program resulting in excellent State and Federal Surveys, Family
Satisfaction Surveys and Community Resource response.
 Managed employee time and attendance going from a 15% OT to below 2%.
 Increased Resident quality mix driving revenue to all time highs.
Community Care Center Inc. May 2001 - May 2007
Assistant Administrator
 Planned, organized and developed implementation of program goals, objectives, policies and procedures related to
regulatory compliance, staff training, service and numerous county mental health departments individualized
requirements.
 Responsible for Quality Assurance process to include self-reported and community reported incidents to meet
regulatory compliance.
 Ensure CQI’s were developed and implemented while empowering staffs participation in the QA process.
 Coordinate daily operations to meet monthly budget controls based on department budgets.
Sun Health Care Inc. May 1989 - May 2001
Assistant Administrator, Business Office Manager, Marketing Director/Admissions Coordinator
 Responsible in assisting the Administrator in all aspects of daily operation for a 120-bed IMD facility
 Responsible to coordinate and facilitate admissions to the geri-psych and young adult units.
 Maintained accounting principles as related to all aspects of business office operations and responsibilities
PROFESSIONAL EDUCATION

2. Rochville University
B.S., Magna Cum Laude - Health Care Administration