1. Shannon Klug
CSKlug02@gmail.com
507.429.2772 (c)
Professional Summary
Dedicated and enthusiastic professional with fifteen years of progressive roles and responsibilities in Human Resources.
Ambitious and motivated self-starter with infectiousenergy and drive. Excellent relationship and communication skills,
interfacing with all levels of client and management.
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Professional Experience
CenturyLink, formerly CenturyTel Communications 2000-Present
Lead Human Resources Business Partner (September 2009 – Present)
 Proactively support all aspects of HR Strategy and tactical HR initiatives for executives
 Support broad spectrum of HR activities including employee relations, performance management, short-term
disability/FMLA, internal investigations, talent acquisition, career development, coaching, workforce planning,
compensation and change
 Partner with Talent Acquisition to identify top talent, including direct involvement in interview process for all
leadership positions
 Performance management including regular Talent Reviews, performance calibration, annual merit reviews,
development plans for low performers and corrective action
 Consult with employees and managers to increase business performance, improve productivity and focus on
customer service and increased volume
 Workforce Planning to include organizational design, reductions in force, identification of current and future skill
requirements and development of targeted plans
 Act as change agent to address culture and employee survey issues
 Drive employee engagement initiatives, including action planning to address employee survey results and
participation in company recognition programs
 Use analytics to develop business leader presentations to drive better decision-making
 Coach leaders on the development of performance improvement plans and corrective action
Manager Field Human Resources (September 2009 – May 2010)
 Served as point of contact for both management and employees on matters relating to the interpretation,
application, and administration of human resources policies and the management of human resources
 Provided consulting services and acted as the Human Resources liaison for employees on matters relating to
staffing, compensation, benefits, payroll, employee relations, labor relations, personnel administration, training
and development
 Performed recruitment planning, assessment of market availability of suitable candidates, job advertisement
and posting, candidate evaluation, candidate interview and referral and recruitment documentation
 Consulted with Region Human Resources and Vice-President Employee and Labor Relations in employee
dispute resolutions, employee discipline, union grievances and assisted with other employee relations matters
 Conducted investigations and made recommendations regarding next steps
 Provided feedback and developed recommendations on developmental opportunities for the local leadership
team
 Provided assistance to grievance and complaint resolution processes
 Administered contract labor policies and partnered to obtain contracts
Human Resources Coordinator (June 2002 – September 2009)
 Supported the Human Resources Manager with employee relations including communicating with employees
and managers and documenting discussions
 Maintained records and provided information to appropriate personnel on worker’s compensation claims
 Monitored record keeping for federal and state medical leaves. Gathered pertinent information from employees
and supervisors, process recommendations, prepared correspondence, distributed applicable forms, and
followed up to ensure compliance with all federal and state laws and company policy

2. ~ References Available Upon Request ~
 Prepared and maintained wide variety of word processing, and spreadsheet which supported departmental
proposals, reports, policies/procedures, programs and presentations
 Developed and recommended processes and procedures to enhance department workflow and improved
customer service
 Processed drug test requests
 Administered New Employee Orientation
 Coordinated Employee Social Events including United Way Campaign
Human Resources Specialist (July 2000 – June 2002)
 Processed all new hire letters
 Administered New Employee Orientation
 Assisted Region and Field Human Resources Managers with questions regarding process and provided required
documentation
 Performed various Human Resources clerical functions within the department
 Prepared and distributed all Human Resources documents
Education
Universityof Wisconsin La Crosse
 Business Administration
o Emphasis Human Resources
Community Involvement and Volunteerism
 United Way Board of Directors (2013 – present)
 Human Resources Chair for United Way (2014 – present)