Rachel Broersma has over 15 years of experience in direct service roles working with at-risk populations. She is currently the Residential Administrator at CODA in Portland, Oregon where she oversees residential program operations, staff supervision, and service delivery for 8 clients. Previously, she held roles as Lead Residential Counselor at CODA and Life Enrichment Specialist at Albertina Kerr Centers, where she counseled and supported dual diagnosis patients and at-risk youth. She has a BA in Sociology and a minor in Psychology from Portland State University.

1. RACHEL BROERSMA
1617 sw 5th
st.
Battleground, Wa 98604
rachelbroersma@codainc.org
360-487-9353
EDUCATION
Portland State University, Portland, Oregon
Over 100 credit hours
Major in Sociology, Minor in Psychology
Portland Community College, Portland, Oregon
AA Degree received Spring 2003
DIRECT SERVICE EXPERIENCE
Residential Administrator, CODA, Portland, OR 4/12-present
Interview potential client’s to determine if they are a fit with the program and review and access client’s needs
Work collaboratively with client to prepare Service Plan, personal care plan, and structured care assessment
Manage and provide supervision to 15 staff
Ensure program runs according to policies and procedures
Coordinate care for 8 clients within program and with other agencies
Attend meetings for planning, structuring, and ongoing implementation to ensure program runs efficiently.
Manage residential program operations to ensure program outcomes and operational targets are achieved,
service utilization is optimized, agency standards are met, expenses are within established budget, and that the
program operates in accordance with the OARs
Provide payee ship services for 8 client’s
Oversee the daily operation and maintenance of the facility
In coordination with the Program Director, develop and administer written policies and procedures to direct the
operation of the facility and the provision of services to residents.
Perform administrative duties at the facility at least 20 hours per week, delegating duties to a responsible and
qualified employee when not at work site and ensure the availability of qualified staff according to program
requirements.
Provide supervision for program staff and programmatic activities, ensuring quality of services,
fidelity to agency policies and procedures; evaluate and develop staff skills and competencies;
communicate expectations and manage staff performance.
Provide leadership to program team, ensuring team members are competent and are engaged in the work of the team as well as the overall mi
of the agency.
Maintain a cohesive, mission-driven team and continually develop the team to suit the needs of the program.
Collaborate with relevant provider agencies and referents.
Ensure team follow-through in support of provider relation.
Contribute to the overall success of the agency through participation in work teams and inter-department
communications.
Provide routine and accurate reports to the Program Director about program staff, operations, resources,
and partnerships, keeping them fully apprised of the state of the program.
Be a champion for agency initiatives through acting as a change agent and constructively communicating about
changes; provide proactive and practical guidance to team regarding agency and program changes.
Lead Residential Counselor, CODA, Portland, OR 3/07 – 4/12
Counsel dual diagnosis patients
Lead groups on illness management, meds, and alcohol and drug dependency
Implement motivational interviewing
Complete initial intake and assessment
Provide therapeutic activities in a structured setting designed to improve social functioning.
Administer and dispense medications.
Work with outside providers in implementing and keeping record of medication administration.
Promote education of Life Skills through leadership of a group discussion weekly.

2. Coordinate the access to and provision of services from outside agencies thru establishing service linkages,
advocating for treatment needs, and providing assistance in obtaining entitlements based on mental or emotional
disability.
Provide money management, budgeting, and records skills and education for seven clients.
Life Enrichment Specialist, Albertina Kerr Centers, Cornelius, Oregon, 7/06 - 1/07
I was rehired here. It was previously Straight Ahead Shelter but was sold to Albertina. I provided the same duties.
Direct Care Staff, Straight Ahead Shelter, Cornelius, Oregon 10/04- 6/05
Youth Residential Placement
Worked with delinquent youth aged 12-18
Followed Case Plan Treatment for youth
Helped prepare ISP?s and BSP?s
Followed OIS restraint procedures on youth
Prepared intake and assessment of youth
Met with residents on a daily basis and problem solved with them as problems
arose
Provided safety and security of youth and staff
Dealt with documentation (SIR?s, Case plan reviews, and assessment of behaviors)
on a daily basis
Disbursed meds to youth daily
Referred parents and youth to social programs to help with food, shelter,
counseling, etc.
OTHER EXPERIENCE
Waitress and Trainer, Shari’s Restaurant, Beaverton, Oregon, 11/98-6/04
Trained new employees and recommended hiring
Provided excellent customer service
Supervised a crew of up to 5 other employees when asked by management
Delivered food, bussed tables, kept restaurant clean, and prepped and stocked
food