Michael Toronto has over 10 years of experience in program management, project management, and process improvement. He holds a Master's in Public Administration from the University of Pittsburgh and a Bachelor's in Social Work from Brigham Young University-Idaho. His experience includes managing employment programs, facilitating strategic planning meetings, and overseeing a project to improve school safety. He currently works as a Process Improvement Specialist at Utah Transit Authority, where he facilitates meetings and develops process improvement plans.

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MICHAEL THOMAS TORONTO
801-916-2077 | M.TORON86@GMAIL.COM
Executive Summary
Effective and detailed public administrator with experience in program and project management. Education in both social work and public administration backed up with experience and training in program evaluation, training techniques, program development, interpersonal communications, business performance improvement, facilitating collaboration, and strategic planning. Strong analytical skills with the ability to find solutions and effectively implement them for improvement.
Education
University of Pittsburgh Graduate School of Public and International Affairs
Pittsburgh, PA
April 2014
Master of Public Administration (MPA) Major: Public and Non Profit Management
• Leadership Portfolio Program-Developed Public Sector Leadership Skills.
• Co Facilitated the Pittsburgh and Allegheny County library strategic planning meetings.
Brigham Young University–Idaho
Rexburg, ID
April 2012
Bachelor’s of Social Work
Core Competencies
 Project Management
 Public Relations
 Organizational Development
 Program Management
 Conflict Resolution
 Policy Development and Implementation
 Program Evaluation
 Strategic Planning
 Partnership Building
 Team Facilitation
 Data Analysis
 Fundraising
Program Management
Successfully managed the programs of a state funded employment agency. Developed an assessment to improve client treatment, created and implemented an employee training program, increased client placements and retention by 50%, and improved organizational operations and capacity. As a result, the organization was, and is still, recognized by the State as the number one provider for Vocational Rehabilitation.
Project Management
Detailed and effective project manager. Managed from beginning to completion the DC Public Schools Safe Passage Project. Developed a project plan, managed a project team, collaborated with community and government leaders, and negotiated the reallocation of public security resources. This resulted in the safe transportation of 15,000 students.
Experience
Utah Transit Authority
Process Improvement Specialist
SLC, UT
Sept. 2014 – Current
• Facilitated and planned department, cross department, and external stakeholder service planning meetings.
• Performance improvement specialist, developing and improving the supervisor level and management level positions in UTA’s operations.
• Developing job descriptions and process improvement action plans.
GSPIA Nonprofit Clinic
Consultant
Pittsburgh, PA
Dec. 2013 – May 2014
• Conducted literary and best practice research aimed at producing marketing materials for a nonprofit.
• Trained the executive team on marketing best practices, marketing strategies and modes of delivery.
• Developed and rolled our marketing strategies and mediums to increase awareness and participation in the nonprofit’s mission and programs.
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LinkedIn

2. Michael Toronto 801-916-2077 m.toron86@gmail.com
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DC Public Schools
Project Manager | Intern
Washington, DC
June 2013 – Aug. 2013
• Led a team of project coordinators and developed a safety network to protect 15,000 students.
• Facilitated negation meetings with varied city departments, which led to the reallocation of safety services.
• Represented the Public Schools at community and planning meetings.
• Built working relationships and created alliances with varied stakeholders, and cultivated public trust.
• Created and executed project goals that were in line with the organization’s vision and mission.
• Analyzed project progress using predetermined goals and benchmarks.
• Developed and maintained business relationships with city departments to deliver and operate network resources.
• Created and distributed marketing materials to build awareness and increase use of new safety passages.
Empowerment Employment Services
Director
SLC, UT
Jan 2012 – Aug. 2012
• Supervised two Job Coaches, managed their caseloads, and monitored and managed the office budget.
• Trained staff on technical, operational and professional issues. Used research findings to support training.
• Collaborated with cross-sector community partnerships to maintain supportive resources for clients’ employment.
• Cultivated and maintained business relationships with community and corporate employers for the supply of jobs to our clientele.
• Created, implemented, and monitored organizational and operational policies to foster improvement.
• Organized and directed multi-disciplinary treatment and planning meetings.
• Managed the coordination of our services with Federal and State laws and regulations.
The Woods on Ninth
Wedding Planner
SLC, UT
Aug. 2011 – Aug. 2012
• Planned and carried out over 100 events, coordinated the logistics of several vendors.
Utah Foster Care Foundation
Recruiter | Intern
SLC, UT
Sept. 2011 – Dec. 2011
• Assessed potential parents for the state foster care program to ensure nurturing environments for children.
• Positively collaborated with different public and private entities to develop support for the Foster Care Program.
• Planned and facilitated events, and the delivered community training to build awareness, generate support, and increase community participation.
• Researched and reported on foster parent program best practices, presented findings to the Director and Staff.
• Supervised volunteer groups and recruitment for community events and trainings.
Idaho Juvenile Correction Center
Line Staff | Intern
St. Anthony, ID
April 2011 – July 2011
• Prepared life skills training for the detainees reentering society and familial relationships.
• Utilized professional boundaries with youth to engage in problem solving during volatile situations involving staff or other youth.
• Utilized conflict management and empathy skills to talk boys out of violent actions and suicidal ideation.
Mayor’s Office of Diversity and Human Rights
Administrative Assistant | Intern
SLC, UT
Feb. 2008 – May 2008
• Created a database of all diversity sponsored and human rights organizations in the city.
• Planned and facilitated meetings with community providers for services to minorities.
Volunteer Experience
Valley Mental Health
Activity Coordinator
SLC, UT
Aug. 2014 – Present
Emmaus Community of Pittsburgh
Board of Directors
Pittsburgh, PA
Aug. 201 –May 2014
Canyons School District
Tutor
SLC, UT
Jan. 2012–May 2012
Service Mission
Leader
New Mexico
Jan. 2006–Jan. 2008