Courtney Lindahl is a bilingual human resources professional with eight years of experience in international companies, specializing in recruitment, training, and employee relations. She has successfully managed retail operations in Mexico and transformed HR functions in major corporations like Marc Jacobs and Louis Vuitton. Lindahl holds a political science degree and additional certifications in strategic human capital management.

1. COURTNEY
ELIZABETH
LINDAHL
courtney.lindahl@gmail.com
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PROFESSIONAL
SUMMARY
A
high
performing
Human
Resources
pro
with
eight
years
of
progressive
experience
in
top
international
companies.
Experience
supporting
a
diverse
workforce
of
500-­‐1,200
employees
in
over
4
different
countries
and
30
US
states.
Bilingual
English
Spanish.
US
Citizen.
AREAS
OF
EXPERTISE
Recruitment
w
Training
w
HRIS
w
Employee
Relations
w
Benefits
w
Performance
Management
PROFESSIONAL
EXPERIENCE
Fairmont
Mayakoba
Playa
del
Carmen,
Mexico
Manager,
Retail
2015
June
-­‐
Present
• Recruited
to
transform
the
retail
business
of
the
five
diamond
Fairmont
Mayakoba.
In
seven
months,
a
new
sales
team
has
been
recruited,
trained
and
developed,
a
new
store
concept
conceived
and
executed,
an
inventory
control
system
implemented
and
a
complete
turnover
in
store
merchandise
resulting
in
higher
sales
(20%
over
monthly
forecasts
and
10%
over
budget)
and
greater
guest
satisfaction.
• Planned
and
executed
revenue
generating
innovative
events
in
the
hotel,
including
runway
shows
and
holiday
pop
up
shops
• Nominated
as
Leader
of
the
Quarter
within
first
quarter
of
employment
Chiapas
Bazaar
–
An
Award
Winning
Social
Enterprise
Chiapas,
Mexico
Manager,
Operations
2012
Nov–2015
May
• Selected
amongst
700
other
social
enterprises
to
present
at
LA
IDEA
business
pitch
competition
in
NYC
• Oversaw
all
business
operations,
including
financials,
Human
Resources,
compliance,
and
production
Peace
Corps
Chisinau,
Moldova
Advisor,
Organizational
Development
2011
June
–
2012
Apr
• Advised
two
Moldovan
NGO’s
on
organizational
development
best
practices
resulting
in
greater
grant
opportunities
• Trained
6
NGO
directors
on
project
management,
strategic
planning,
SWOT
and
effective
training
methods
• Recruited
local
youth
to
participate
in
community
building
and
leadership
activities
Marc
Jacobs
International
LLC
New
York,
New
York
Senior
Manager,
Human
Resources
2007
Sep
–
2011
Feb
• Charged
with
managing
the
transition
of
the
HR
function
from
a
shared
services
set
up
to
in-­‐house
HR.
• Reported
to
VP
of
HR
and
worked
with
top
business
leaders
to
execute
HR
strategic
plan
and
align
HR
deliverables
with
business
needs
• Responsible
for
overall
HR
admin
for
400+
employees;
Recruited,
trained
and
developed
admins;
Created
tools
to
streamline
HR
processes
• Managed
complex
employee
relations
cases;
Developed
and
implemented
HR
policies;
trained
all
new
retail
managers;
Ensured
HR
compliance
• Awarded
Employee
of
the
Moment
by
the
President
of
Marc
Jacobs
Louis
Vuitton
North
America,
Inc.
New
York,
New
York
Supervisor,
Human
Resources
2003
Jan
-­‐
2007
Aug
• Supervised
health
and
welfare
plans
for
1200+
employees
in
the
US,
Canada,
Bermuda,
and
St.
Barth
;
Managed
annual
open
enrollment
process
for
all
US
and
Canadian
employees;
Managed
multiple
retirement
plans
for
various
employee
groups;
Supervised
and
managed
complex
disability
and
LOA
cases;
• Played
key
role
in
corporate
onboarding;
Assisted
recruitment
department
in
phone
screening
and
mass
recruitment
for
1
East
57th
Street
Flagship
opening
EDUCATION
University
of
Missouri-­‐Columbia,
Bachelor
of
Arts,
Political
Science
Dec
2000
Tecnologico
de
Monterrey,
Certificate
in
Strategic
Management
of
Human
Capital
New
York
University
–
Human
Resources
Management,
Compensation,
Labor
Law,
Employee
Benefits