This document provides a summary of Minnie Brown's professional experience and qualifications. She has over 24 years of experience in human resources, including expertise in areas like staffing, recruitment, benefits administration, and diversity initiatives. Her most recent role was at the Texas Department of Transportation, where over 14 years she led recruitment programs, developed branding strategies, and administered a grant program that provided funding for students interested in transportation careers. She has a proven track record of accomplishments in HR leadership and program management.

1. Minnie C. Brown
Minnie_b@att.net
14704 Deaf Smith Blvd * Austin, TX 78725 * (512)276-3949
Professional Profile
A performance driven professional with more than 24 years of human resources experience as a Generalist in staffing solutions,
talent management, coaching, sourcing initiatives, process improvements, benefits administration and leave programs. Possess
comprehensive knowledge of both governmental and private sector policies and regulations. Over 15 plus years’ experience in
providing executive-level administrative support to director and mid-level management. Proven record of accomplishments and
consistent over achiever with exceptional customer service and program management background. Effective communication
skills; written and verbal across agency demographics.
Areas of Expertise-Versatile and Self-Directed
 HR Generalist * Talent Acquisition * Benefits Administration * Retirement
 Staffing & Recruitment Strategies * Branding
 Diversity Initiatives – TitleVII
 Policy Review – Code Compliance
 Program Administration, Business Analysis & Process Review/Re-engineering
 PeopleSoft
 Event Planning
 Scheduling
 Self-managed, multitasks, analytical
 Lead worker
 Contract Administration
 Executive Administrative Support – Business Writing
 Complaint Resolution – Open Records
 Project Management
Professional Experience:
Texas Department of Transportation – Recruitment/Staffing Program 2/2001 – 6/2015
Serves as subject matter expert and program lead worker. Responsible for oversight and provide direction of complex
recruitment programs that include College Intern/Coop, Volunteer Program and High School Coop. Manage and direct
recruitment program initiatives and strategies; developed agency Recruitment Plan as guideline to assist with meeting agency’s
targeted EEO/AA goals; direct recruitment operations of agency’s twenty five district and headquarter recruitment team
members. Have thorough knowledge and expert skill in administering HRM policies, procedures and practices. Research and
analyze sensitive and/or controversial information in response to management and/or Administration requests. Consult and
coordinate with management regarding interpretation of rules, regulations and laws to ensure program compliance with state and
federal regulations. Provide ongoing assistance in reviewing, analysis, development and drafting policies and procedures.
Independently determines strategy/recommendation and implementation on projects and programs which have department-wide
impact. Assist in reviewing and responding to select audits providing recommendations on course of actions and resolve.
Routinely create various program and EEO quarterly reports to include Federal Highway Administration data reporting; analyze
and assists with preparation of operational and fiscal impacts of proposed legislation; create, design and develop various program
forms, applications, procedural manuals and informational materials. Collaborate with agency Communications team as subject
matter expert on branding initiatives for TxDOT’s Careers Page and recruitment marketing campaign. Agency’s initial contact
for annual and long-range recruitment strategy. Coordinate and Manage Summer Employment Program; assist departments with
securing adequate staffing; advise managers on budget process and allocations; select interns and place in appropriate positions;
monitor weekly time for accuracy and enter time in automated time entry system.

2. Talent Acquisition
Provide consultative guidance and assistance to management during the onset and applicant selection process which includes the
initial job requisition review/edit and posting. Conduct first and second level screening, conduct interview and hiring
recommendation. Conduct targeted recruitment using various sourcing and media markets to include internet and social media
job boards. Provide executive-level sourcing and recruitment strategies to determine appropriate demographic and branding.
Texas Department of Transportation
Conditional Grant Program Administrator - Provide program oversight by planning, development and administering the
grant (SME). The Conditional Grant Program (CGP) is a TxDOT state legislative mandate established in 1991 with an annual
budget of $400,000.00. The goal of the grant is to recruit qualified students who are interested in careers with TxDOT. Work
independently and required to exercise a great deal of logic and reasoning in communicating/advising staff and program
recipients. Develop annual goals and objectives; establish program time lines to use as guidance to monitor program
administration and assist with customer inquiries; provide on-going guidance to department staff, external applicants and
governmental contacts regarding rules, regulations and requirements associated with the program. Coordinate and execute
multiple tasks simultaneously throughout the year to efficiently manage the daily operations of the program that include contract
development, oversight and management of active, default and establishment of new contractual agreements; establish written
procedures and develop processes to use as guidelines and training tools. During the months of December through February
determine marketing campaign and coordinate distribution of applications to high schools and colleges throughout the state to
promote and solicit applications. This is approximately 800 to 1200 institutions within Texas. Manage annual selection process
of recipients by accepting and screening all applications received; ranking them and selecting recipients for program
participation; calculate and determine income eligibility based on current U.S. poverty levels; provide recommendations and
consult with director on criteria used to determine recipient selections and provide supporting documentation to justify
qualification criteria; monitor recipients academic and program status throughout the year to determine eligibility to remain in
program; provide ongoing consultation to recipients and make appropriate recommendations to director for further resolve on
various program related issues. Create program historical reports to track recipients, graduates, majors, demographics, defaults,
release and total expenditures. Monitor program and provide oversight to develop and implement efficiencies as deemed
necessary and analysis to utilize program for department operations and business needs. A thorough analysis performed of the
past 10 years (2003 - 2013) was presented to Administration who in turn authorized amendments to enhance program allowing
for various college majors to be considered to bolster participation. Respond to legislative bills that may have an impact on
program and provide recommendations. Coordinate with DDORs to secure recipient full-time employment upon graduation; for
those seeking summer intern positions assist with placement. The program has been an integral recruiting resource for the
department since inception. To date a total of 395 students have participated in the program with a total of 189 graduates
majoring in civil engineering, accounting, communications, computer science and management information systems who have
successfully completed their two-year work commitment to TxDOT.
Budget Methods and Procedures - Monitor and provide oversight for annual Conditional Grant Program budget of
$400,000.00. Responsible for analyzing data to determine appropriate level of funding required supporting the program
operations. Reviews expenditures and recommends additional actions deemed necessary to support program initiatives; perform
financial analysis for fiscal year planning; prepare various ad hoc reports for program planning and management requests;
reconcile monthly CGP default payments to the Financial Information Management System (FIMS); perform routine and broad
technical evaluation of program administration to determine whether optimal results are met and provide guidance and
recommendations to achieve target goals; use personal computer, mainframe system and applicable software programs (CICS,
Microsoft Word, Excel); process applicable agency forms using appropriate budget codes/strategies; prepare and maintain
records, files and reports; interpret applicable data and information
Business Analysis & Process Improvement
Staff Development Plan – As project manager was responsible for leadership and direction of team of eight to develop a
systematic guide for professional development of HR staff. The plan design and approach will be used as a benchmark within
agency for other career development plans. Consult with division director on project concept; review agency policies to ensure
compliance; develop project charter, goals, purpose and objectives; define project scope, outlining various methodologies;
establish recommended training reference list that's unique to each position within HR Division; research and recommend all
development tools to include in-house and outside agency; facilitate intermittent meetings; manage work unit's progress and
make recommendations for consensus; provide director with on-going project updates and template design.

3. Texas Department of Transportation
Customer Resolution Center - As subject matter expert was responsible for responding to internal and external inquiries and
complaints via in-house complaint and resolution system (CRAFT). On a routine basis would review customer inquiries and
determine appropriate level of resolve; direct and disseminate throughout agency; collaborate with identified department staff to
resolve various inquiries and complaints; review processes and procedures to determine required actions; consult with
management on program policy, procedures and process improvements.
Lower Colorado River Authority - Lead Worker 4/1988 – 2/5/2001
Under the direction of HR manager, performed various high level human resources related work and served as initial contact and
lead consultant for corporate HR and agency Customer Support Center. Managed overall administration of employment and
staffing needs for authority, duties included reviewing job requisitions and posting all job announcements via internet; applicant
tracking via People Soft; screening applications; performing reference and background checks; coordinated drug and alcohol
testing; conducting employment/staffing simulations and testing. Coordinated and conducted various company-wide diversity
initiatives throughout the service territory, placing emphasis on awareness and sensitivity. Outlined and performed various
recruitment strategies and agency initiatives. Supervised and coordinated daily activities of summer interns. Represented
company at various career events. Conducted presentations throughout agency service territory.
Customer Support Center/Help Desk Coordinator - Lead worker and managed the daily operations of a staff of five.
The support center was responsible for resolving various HR related issues ranging from employment, benefits, retirement,
customer and employee relations for staff, retirees and Board of Directors. As theinitial point of contact and liaison, would assist
in negotiations and settlements; participate in arbitrations on behalf of agency and employees between vendors to agree upon
reasonable agreements and settlements resulting in reimbursements to agency and employees. Conducted indirect telephone
mediations to resolve customer and client disputes, met with employees to present vendor alternative solutions to resolve
disputes. Ensured adequate staff was available to operate support center on a daily basis; managed multi-line phone system;
developed monthly staffing schedule, determined breaks, lunch and coordinated vacation and holiday schedules. Was
responsible for all levels of training for support center staff and established guidelines. Created a procedures and p rocess manual
to support staff which was used as reference tool that included frequently asked questions and responses related to policy,
procedures associated with employment, benefits, leave, retirement and compensation for the agency. Coordinated benefit fairs;
diversity events; open enrollment and data entry into HRIS; new employee in-processing; review and error resolution of
enrollment forms for delivery to plan vendors.
Benefits and Retirement Specialist
Under the direction of the Retirement Benefits Administrator and Benefits Manager, administered the company's benefits,
retirement, deferred compensation and 401(k) plans. Served as liaison between staff, plan sponsors and trustees; coordinated
annual bid process for selecting the various benefit plan sponsors; prepared RFPs and reviewed to select best qualified vendors;
assisted with contract negotiations and development; managed all vendor contracts manually and online, which involved
amendments, time extensions and re-negotiations; participated in various departmental audits which involved research and file
preparation. Advised employees and retirees on plan administration and distributions. As part of the benefits team was
responsible for conducting weekly benefits orientation sessions for new employees; coordinated and conducted annual benefit
expos and enrollments at various site locations during open enrollment periods; assisted with ADA accommodations; managed
agency's short-term and long-term disability program; coordinated sick leave pool and employee's FMLA leave.
Executive Assistant
Provided executive-level administrative support to Director of Engineering Operations and Gas Storage Facility. Routine duties
involved managing daily calendar, scheduling meetings; handling sensitive data; preparing, editing and reviewing various forms
of correspondence; preparing monthly agenda items for board meetings; manage multi-line phone system; data entry; contract
administration; time entry; handling multiple tasks and prioritizing; attend board meetings as transcriber; served as primary lead
worker for other departmental staff; experience working with officials from local, state and federal capacities. Advance skills in
Microsoft Office and Microsoft Outlook; experience preparing and conducting presentations; skilled in data analysis and problem
solving; ability to exercise discretion with confidential matters; ability to multi-task with frequent interruptions that include
adapting to changes in pre-determined and established priorities; excellent customer service skills; effective communication skills
and able to maintain good working relationships among agency demographics and the general public.