Frank Bale has over 20 years of experience in various IT support roles including helpdesk, network administration, and deployment engineering. He is seeking a new opportunity where he can utilize skills like Windows administration, Active Directory management, and supporting various applications. His background includes contracts with organizations like KPMG and NHS trusts providing first and second line support.

1. CURRICULUM VITAE
Frank Bale Mobile: +447709648184
Location: Tilbury, Essex Skype: fbale2000
Email: frankbale41@gmail.com Clean full UKdrivers’ Licence
National Security ClearedandClearance Level: SC Valid Until: 09/01/2024
CAREER OBJECTIVE / SUMMARY:
I am experienced in all aspects of IT Support Analyst, Helpdesk, Network Administrator, 1st
, 2nd
and 3rd
Line Support and
Deployment / Migration Engineer. I started my IT career back in year 2000 with Vinci Park Services for five good years as Junior
support Analyst and was promoted a year and a half to IT Support Analyst. Moved on to work on to Bairstow Eves Countrywide
as IT Analyst / Admin worked for nearly 2 years. I started IT contracting since joining Pathway Resourcing IT in July 2009 as an
IT Assistant / Administrator in which I worked for over 2 years. I have been involved in several projects as you can see on these
Curriculum Vitae.
At present I am seeking an opportunity whereI can demonstrate my personalskills and abilities. A reliable, patient and enthusiastic
person, I communicate well with others. My achievements have stemmed from my self-motivation and ability to focus on the task
at hand. I am currently looking to return back to full-time employment after University career break and would relish the prospect
of puttingto good use my skills and experiences gained so far.
KEY SKILLS:
 Previous Helpdesk i.e. Sunrise, Houseon thehill, TrackIT, LanDesk, ServiceNow, ACCM, Service Now and Sales Force.
(Telephone Support) experience.
 Excellent Telephone manner.
 Experience of using call logging software.
 Strong knowledge of Microsoft based operating systems with emphasis on windows Office 2000, 2003, 2007, 2010 and
2013
 Experience with using and troubleshooting Microsoft Outlook within a network environment (Permissions, Calendar
sharing, delegation).
 Basic understanding of PC hardware set-up and configuration.
EDUCATION/TRAINING:
 Microsoft, Unix, Linux and Mac
 Microsoft Server 2012 / 2008 / 2003 / 2000 and advanced server / NT Server and Active Directory.
 Windows 3. 1/ NT/ 95/ 98/ ME/ 2000/ XP Home, XP pro, Vista, 7, 8, 8.1and Windows 10.
 Microsoft Office 97, 2000, 2003, XP, 2007, 2010, 2013 and 365
 Microsoft SQL 2000, 2005. 2007 and 2010
 Microsoft Exchange server 5. 1. 1. 5, 2000 / 2003, 2007, 2012 and Microsoft SharePoint server 2007.
 SCCM 2007, XenDesktop, XenMobile, HyperV5.5 and Citrix PVS
 Norton Anti-virus, Symantec, McAfee, Eset, AVG, Avast and Malware byte.
 Experience on Avaya, Cisco Call Manager, SAN, Barracuda, Blackberry Enterprises Server Manager, Blackberry,
Blackshield, Meraki, iPads, iPhones, HTC, Polycom, Cisco IP Phones &Call Manager Telephony System, Routers,
Switches and Hobs. NT Backup and VERITAS Backup Exec.
 Good knowledge of VMwareclients i.e. workstation and server, Avayaand Cisco IP phones and video conferencing, and
Net2Access.
Feb 2010 - May 2013 Bsc Hons: Information Technology (University of East London).Degree Certification.
May 2010 City and Guilds: Level 3 Advanced Diploma for IT professionals – Customer Support Provisional (Credit),
Producing simple spreadsheet (Credit) and Cisco CCNA 1 – 4 (Pass)

2. 2008-09 CCNA Exploration: Network Fundamentals, build a simple Network using Cisco routers and switches. Use Cisco CLI
commands to perform basic router and switch configurationand verification.
1997-98 City & Guilds Advanced Computer aided draughting and designing – part 3 Using AUTOCAD AEC in the building
Environment. Computer aided and engineering.
1996-97 City & Guilds Computer aided draughting and design using AUTOCAD.
1994 A Levels: Pure and Applied Mathematics (C), Computer Studies (C), General Studies (C)
EMPLOYMENT HISTORY:
Jan 2016 to May 2016 Vertex IT contracted to CORETX LTD Lead Project Engineer/ IT Deployment Engineer
 Working on McGraw Hill Hardware re-fresh project, Upgrade from Windows 7 to Windows 10 plus deployment of
application through SDDS and manual installation.
 Monitoring progress stage of Laptops and desktops on (CTMS) console Client Tracking Management System.
 PC i.e. Dell OptiPlex Desktops or LatitudeLaptops re-build using USB stick to run the BAU PC imaging process.
 Installation of applications, then backup and restoreof users profile from old machine to a new machine.
 Handover process, new Windows 10 training given to theusers over their new PC.
 Floor walk and troubleshooting any IT related issues that may occur on new systemfor users from 1st
to 2nd
line support.
 Workedon MOJ bench sites project within a team ofiPads rollout engineers and iOS developers
 Building, configuring and enrolment programme of iPads from scratchwithinCitrix XenMobile 10 MDM environment.
 Working with server based communications for iPadsi.e. Push client’s policy updates from server, downloadlatest update
version of iOS from Applestorethen install.
 Creation of local XenMobileaccount,AppleID and password, network connectivity for internet use.
Oct 2015 to Dec2015 Randstad Source right Contracted to Hackney Council Rollout Engineer/ Service Desk Engineer
 Worked on Hackney Council Project, refreshed users’ laptops, desktops, zero and thin clients from Windows XP to Windows
7 and Windows 7 to Windows 10.
 Using Windows technologies and Windows migrations within Data Centre Migrations programs and an Enterprise level
organization.
 Run Migration script, Record progress of each migration, operatemultiple migrations concurrently.
 Ensuring all aspects of the migration per systemis complete.
 Worked as part of floorwalker, troubleshooting IT related issues for users from 1st
to 2nd
line support.
May 2015 to Oct 2015 Vertex IT / Selection Services Contractedto NuffieldHealth Deployment Engineer
 Working on Nuffield Health Hospitals and Gyms Project, deploying and migrating data on users Windows XP to Windows
7; from old Desktop PCs and HP PCs to HP Laptops and Desktops.
 Working as part of floorwalker, troubleshooting IT related issues for users from 1st
to 2nd
line support.
 Act as a 'Super User" and give support to Nuffield Health staffs following systemoptimisation training, i.e. working on site
with Gymand Health staffs across all sites. ·
 Worked with staffs inNuffield Health to ensure that applications are consistently in high and quality standard by being aware
of, and familiar with thecommon data quality errors that have been covered during the systemroll out.
 Installation of local and network printer i.e. EPOS, HP, Canon, Xerox etc.

3. February 2015 to April 2015Agilisys / NST Recruitment Agency Contracted to Tower Hamlets Council Deployment
Engineer
 Worked on Tower Hamlets Council Project, migrating data on users Windows XP to Windows 7; from old Desktop to Dell
Wyseterminal, Laptops and Desktop.
 Using Windows technologies and Windows migrations within Data Centre Migrations programs and an Enterprise level
organization.
 Run Migration script, Record progress of each migration, operatemultiple migrations concurrently.
 Ensuring all aspects of the migration per PC is complete.
 Working as part of floorwalker, troubleshooting IT related issues for usersfrom 1st
to 2nd
line support.
December2014 - January 2015 Capita Adecco Agency Contracted Macmillan CancerSupport IT Technical Analyst
 User administration tasks such as creating/deleting users in Active directory, creating email distribution groups, RSA tokens,
Follow-me printing solutions
 Provides technical support for all incoming incidents logged via phone, email and web.
 Setup end users’ Tablets, iPads and iPhones from scratch, configure for VPN, quarantine for Email, GPS Tracking,
Notifications, SSID LAN IP in Meraki SystemManager IOS App using for Enrolment and Deploymentand Acronis.
 Setup and configuration of users’ Blackberry using Blackberry EnterpriseServer for managing users and their Blackberries.
 Diagnose and fix hardware faults and also resolving 1st time fixes within agreed time
 Escalate high priority incidents & more complex incidents to theappropriateteamor technician.
November 2014 – IDEAL Health Consultants LTD Contracted to NHS Trust in Clatterbridge & Arrowe Park
Liverpool Floorwalker
 Cerner Floorwalkerwith good understanding of theCerner Millennium systemworked on aproject based NWEngland Wirral
Liverpool.
 Worked on go-live projects with extensive knowledge in Cerner Millennium which includes problem solving with users and
liaising with appropriatestaff.
 A good presentation skills and an enthusiastic interest in motivating, developing and supportingtrust staff using systems.
 Act as a 'Super User" and give support to NHS staffs following system optimisation training, i.e. working on site with
clinicians and administrative staffs across all two sites. ·
 Worked with staff in the NHS to ensure that the data is consistently in high and quality standard by being aware of, and
familiar with the common data quality errors that have been covered during the systemroll out.
September 2014 - October 2014 Capita Resourcing Ltd& RM ONE contracted to Crest School& Clapton Girls
AcademyDeployment Engineer
 Remote desktop, network drives, basic understanding of Unity
 Change passwords, Reset student passwords
 Checking functionality – interactivity, sound, and notebook softwareloaded correctly.
 Use of docking stations. Lapsafe trolleys – school policy and general best practice around use by staff.
 Checking live ports if no internet/network available.
 Recognize content migration/permissions/software access issues.
 Familiar with School Printing solutionMFD’sBiometrics to perform fault diagnosis
 Understand of AppleMacinfrastructure and basic fault finding
 Resolution of basic client device cabling and containment issues

4. October 2013 – February 2014 Phase 2and July 2014 - September 2014 Phase 3Selection Services LTD Contracted to
KPMG Migration Engineer
 Working on KPMG’s Global Desktop V5 Project, migrating data on users Windows Vista to Windows 7 from old Laptops
to new Laptops.
 Using Windows technologies and Windows migrations within Data Centre Migrations programs and an Enterprise level
organization.
 Run Migration script, Record progress of each migration, operatemultiple migrations concurrently.
 Minor duties – fitting SIM cards/fitting privacy screens and checking asset details.
 Ensuring all aspects of the migration per laptop is complete.
 Working as part of floorwalker, troubleshooting IT related issues for usersfrom 1st
to 2nd
line support. Assistingusers in
configuring of docking stations on users’ desk side, setup with multiple screens, keyboard and mouse.
Feb 2014 – May 2014 Imperial College Healthcare NHS Trust Service Desk Analyst
 Delivery of 1st
and 2nd line expert support to clients both external and internal within SLA.
 Take ownership of logging tasks and documenting fixes via theService Desk call logging systemas well as becoming
involved with managing application deployments via SCCM.
 Worked as part of support teamfor Cerner Millennium Go live project for users support.
 NHS Applications supporti.e. Cerner Millennium, HIM Tracking, Powerchart, PM Office, RiO etc
 Providing accurate technical answers that are appropriately communicated to customers
 Understand and log all incidents and service requests from initial call to LANDesk
 Active Directory users administration, resetting of passwords, disabling and re-enabling of users accounts as well as adding
of new users
 Tracking of patients through 18 week process to ensure they are treated in a timely fashion. Experience/knowledge of
Cancer Pathways and Cancer data tracking is required.
 Installing and trouble-shooting print server and local / network printers’ installation.
 Act as a Smartcard Administrator and providesupport to end users with smartcard problems.
 Worked as part of RA local Registration Authority, issuing, unlocking and as well as unlocking users’ Smartcard.
 Registration NHS staffs for NHS care records service application’s Smartcard, which contains UUID Number – Unique
User Identification Number, along with theuser photo.
July 2012 - July 2013 Persons CenteredCare & Support LLP IT Support Analyst
July 2009- Oct 2011 Pathway Real Staffing IT IT Support / Assistant (Contractedto IPPF)
Jan 2006-Nov 2008 Bairstow Eves Countrywide Administrator / IT Support Analyst
Jan 2000-Aug 2005 Vinci Park Services UK LTD Helpdesk / IT Support Analyst
PERSONAL PROFILE:
A dynamic and competent IT Support Analyst. I am ready to learn and always willing to adapt. Has ability to work confidently
and contribute efficiently to the smooth running with a team. I am also flexible with full initiative and positiveattitude. Seeking
an opportunity with aprogressive and well structured organization where I can make valuable contributions.
REFERENCES AVAILABLE ON REQUEST