The document provides a summary of Darrell Williams' experience as an IT professional with over 20 years of experience in IT administration, server administration, tier 2 support, customer training, data security, and management. He has extensive experience working with Windows servers, VMware, Office 365, Exchange, and managing both desktop and server environments.

1. Darrell Williams
Indianapolis, IN 46241
317-796-2687
rz96050@yahoo.com
SUMMARY
Experienced IT Professional with IT Administration, supporting LAN/WAN, Server Administration,
Tier2 support, Customer Training, Data Security, Training, Management of personnel and documenting
Change Management processes, VMware Worked with Office 365, Exchange, VMware Essex 5.3
EXPERIENCE
Master Power Transmission, Columbus IN IT Administrator 2007– Present
Working for a Manufacturing Company as Tier 2 and Tier3Expert proficient with all Applications used
in the Manufacturing Environment. As the Network Administrator responsible for Dell Computers and
Servers, these consist of Desktop’s running Windows 7 and Windows XP Pro. All Servers are running
VMware software all servers have Windows Server 2007 to 2012.
• Setup and managed OU accounts for both domain Administrator and user accounts.
• Managed servers 2007 and 2013, experienced with Exchange 2013using POP3, UDP,
• Responsible for Deployment and Upgrades of system workstations and Servers on VMware servers
stand alone Servers and workstations.
• Responsible for setting up video conferencing using Polycom system through our IP network WAN.
• Responsible for setting up a WebSphere Server using it to connect to our database and managing and
setting the portals that communicate to a Web interface order and query system.
• Setup and installed Server applications on 2008 and 2012 server platforms both Stand alone and
Virtual Servers.
• Experienced with other Server connection software for connecting to servers.
• Managing 400 plus system and 20 servers distributing software and patches to Windows Servers
and workstation.
• Experience with VMware Essex 5.0 managing and installing Severs with the ISO server images.
• Managed Backup and Restoring Data using VEEAM Management Backup Services.
• Maintained images of all the PC model types, repaired any issue both software and hardware related.
• Administration of moves, changes and maintaining the Phone and Voice Mail system.
• Additional duties include the set up of the communications for Plant manufacturing tooling systems
application testing for servers and workstation and printers imaging and repair including replace parts.
• Experience with multiple types of phone systems and networking.
• Experience with Citrix Server used as Terminal Server frontend for remote workstations.
• Maintained the use and trouble support of AutoCAD and other Engineering Applications.
• Used Team Viewer to remote workstations and checking systems for installations, patching.
Eli Lilly and Company, Indianapolis, IN Systems Analyst 1996 – 2007
Working for the Medical Manufacturing Company as Tier 2 and Tier3Expert proficient with all managing
our trouble ticket system applications used in this environment. As the Lead Technical Support for the
Corporate office responsible managing 25 individuals and support for a number of applications such as
Business Objects, Rational tools and numerous applications. Computers and Servers, these consist of
Desktop’s running Windows XP and Mac OS.
• As Lead Technical Analyst, I managed Lilly Corporate Services Technical Desktop system support.
• Functioning as the liaison between Lilly users and the technical support group.
• Support role included updating Change management, Standard Operation Process and Installation
documentation for various EIS processes.
• As the Lead support specialist for Tier2 support, I have performed in-depth trouble analysis for well
over 300 applications.
• Managed a contract support staff of 25 specializing in Tier1 and Tier2 support.
• Managed the Departmental budget for contract employees.

2. Darrell Williams 317-796-2687 Page 2
• Developed a training program providing hands on training as well as presentations for technicians on
trouble-shooting skills and documenting and analyzing application issues.
• Collaborated with other department managers and supervisors to create a business cost cutting proposal.
• Accountable for Statistics and Metrics for over 16000 trouble calls for the support EIS organization.
• Experience with project management on several projects while on the Security team, assisting the
development of intrusion policies and procedures. .
• Responsible for scheduling and performing interviews through vendor services for replacement
personnel.
• Responsible for Assisting Tier1 support for numerous applications and experience knowledge of both
PC and Mac applications.
• Responsible for Training the Technical support Technicians.
• Responsible for Statistics and Metrics for the support organization.
• Responsible for Assisting Tier1 support for numerous applications as the Technical expert for
supporting Microsoft Office applications.
• Disaster Recovery group responsible for creating processes on the validation of systems that are used at
these sites locations.
• Worked with the forensic team to capture user ID’s and computer names with regards to suspicious
activity on systems.
• Worked with Global groups and Deviated accounts for Domain OU rights for qualified systems
assigned within the OU and monitoring the use of Administrative accounts.
• Support role included updating Change management, Standard Operation Process and Installation
documentation for various EIS processes.
• Technical report writing and authoring Policies and Procedures for the use of computer systems.
• Worked as a part of the Security team to identify and locate systems and when necessary disable the
PC machine names and working with telecom to block the MAC address access to the network system.
• Collaborated on numerous projects, designed to scan systems prior to allowing the system access to
the network, authentication of systems for verification of qualified software using WMI information.
SYSTEMS PROFICIENCY
Hardware:
HP, Dell, Toshiba, IBM equipment
Programming Languages:
COBOL, BASIC, IBM ASSEMBLER, VB scripting and some Unix Scripting.
PC Software:
All Microsoft Suites, Lotus Notes email, Exchange Email and over 100 other applications
and other PC-Tools.
Certifications and Training:
Diversity Training
Privacy Policy Training
Management Public Speaking
Document Management
Extensive class room training on Windows Server and Workstations
Working on CCNA Certification
EDUCATION
Computer Technology and Information Systems, Minor in Finance and Accounting
Ball State University, Muncie In.