Kevin Bailey has over 22 years of experience in information systems management with extensive technical knowledge of computer hardware, software, and peripherals. He has worked in a variety of roles including field technician, network administrator, helpdesk technician, and software test engineer. His experience includes working with Windows, Linux, networking equipment, printers, and supporting a range of businesses. He has a passion for new technology and enjoys his work in the information systems field.

1. 4517 S. 137th St.
Tukwila, WA. 98168
(206) 228-5591
kevinmbailey@gmail.com
KEVIN BAILEY
PROFILE
● Twenty two years of experience in information systems management
● Extensive technical knowledge of computer hardware, software, and peripherals
● Successful track record in a broad range of business areas including sales, product management, distribution,
and product control
● Effective in communicating ideas and results
● New technology is a passion and I enjoy what I do.
PROFESSIONAL EXPERIENCE
Workmarket.com Field Technician Western Washington 01/2016-Current
Installation and configuration of routers, various switches and network interface devices, Putty and Hyperterminal,
Teamviewer and Webex. Logmein123, AV, HDMI,DVI,POE, Windows 7-10, Office 360, Open Office, WIFI, AP
installations, Cisco switch and Fortinet installations
Peak Systems Inc. Field Technician Western Washington 02/2014-Current
Installation and configuration of HP printers for USPS, Field technician for Chase bank and VDI installation and
configurations, Repair of workstations for other banks.
USIKibble and Prentice (Smartsource) Field Technician Seattle, Washington 04/2015-07/2015
Respond to help desk tickets, Windows 7, Microsoft Surface Pro, Citrix Xen, Office 2013, 2007 Cisco
switches and routers, Rackmount Routers, Departmental moves and relocations, WYSE terminals thin client
Thysen Krup /SCM Windows Deployment Auburn Washington 03/10/15 -3/11/15
Replace all Windows XP machines with new Windows 7 computers.
Connect all peripherals and specialized Zebra Printers for compliance with Boeing standards.
System Engineer Verizon Wireless (Smart Source) 02/3/2015- 02/09/2015 Mulitple locations throughout
Washington St.
Replace Windows XP system with Windows 7 using custom Linux script.
Connect all peripherals and configure Network shares and network printers.
Establish help desk roles to team to ensure successful deployment.
Windows Deployment Technician Morgan Stanley(Peak Systems) 09/2014
Perform company-wide move of Bellevue main office from one floor to another
Tear down and set up of Windows 7 computers.
Windows Deployment Technician Philips (Peak Systems) Bothell, WA. 04/2014-05/2014
Perform custom installations installing Windows 7 throughout Philips Bothell location.
Run batch files, SCCM configuration, TCP/IP static addresses, network printer setup, cabling.
Troubleshoot network and software anomalies. Volunteered to come in early to complete project on time.
Setup/ teardown of new and old equipment.
Software Test Engineer 2 Microsoft (Excell Data) Redmond, WA. 03/2008-3/1/2009
● Set up test runs, investigate completed runs, communicate with other lab staff about said runs, maintain test
infrastructure (CEPC's, test controllers, documentation of processes. Creating and maintaining batch files.

2. Some scripting. Reviewed test metadata including call stacks, battery power monitor, and debug output.
● Automation and whitebox and blackbox testing.
● Troubleshoot testing software, hardware, and networking issues. Create detailed bug log entries and report
results to developers and project managers for triage
● Visual Studio 2008, Office 2007, Bugger, Product Studio, RDCMan,
● Using Powershell to help automate tasks.
Field Technician Boeing (Clarity) Everett, WA. 12/2007-03/2008
● Perform service and maintenance of all Hewlett Packard and Lexmark printers.
Extensive use of proprietary BARS software to work open service call tickets.
● Utilization of resources to find answers to complex problems in dealing with repair
of MFD laser printers and scanners.
● One of four service technicians to work entire Everett Boeing facility.
Field Technician Boeing (Halifax) Everett, WA. 10/2007-12/2007
● Support of all Hewlett Packard printers and Lexmark printers in a corporate
Networked environment. Maintenance of all printers in addition to; Intermec scanner,
Proxima and In Focus projectors. Initiate RMA of defective product.
● Use of network pinger to help uncover networking problems associated with
relocation of Boeing printers. Use of Remedy software to help facilitate parts reordering and proper inventory.
Support Analyst 2 Microsoft (Excell Data) Redmond, WA. 10/2006-08/2007
● Support of 300+ workstations and 150+ Xbox development kits in Reserves Lab.
● Assist in support of Playtest lab and also multiplayer/configuration lab.
● Helped to configure BARTPE disk for rapid reimaging project for multi/config lab.
● Connectivity issues, latency, attenuation issues, peripheral problems, network issues,
● maintenance of Xbox infrastructure for RMA issues, obtain and procure newly
refurbished dev units from FTE’s to issue out to testing department.
Tech Support Interact Services (Pace Staffing) Woodinville, WA. 01/2006- 09/2006
● Support of Rhapsody, RealPlayer, Real Arcade on Windows(all versions), Mac, Linux
● DRM, Video Codecs, Norton, Mcafee, Zone Alarm, anti-spyware apps, registry errors
● IE, Mozilla, Firefox, Safari, Netscape, proxies, version conflicts, scripting errors
Helpdesk Technician Callison Architecture (Tek Systems) Seattle, WA. (09/2005- 10/2005)
● Ghost and imaging for all laptops and desktop computers, image creation and sysprep
● Pagemaker, Premiere, AutoCAD, Dream weaver, Freehand, Office 2003, 2000.
● Photoshop, Acrobat, Micro station, Illustrator, Crystal Reports, FormZ, Painter, Sketch up
● PDA support, Blackberry, Palm, Treo, Ipaq. Some printer and plotter support

3. Personal Technology Assistant Speakeasy LLC (Comforce LLC) Seattle, WA. (07/2005-08/2005)
● Support of DSL and ADSL and T1 technologies. SMTP, IMAP,POP
● Troubleshoot connectivity issues, DSLAM, ERX, F2, CLEC, ILEC, throughput and packet loss
● TCPIP, Linksys, FTP, All versions of Windows, Mac O/S, Norton, Zone Alarm, All Outlook versions
Helpdesk Technician, Housevalues Inc (Serbyte Technologies) Kirkland, WA. (04/2005-06/2005)
● Support of 400+ employees on mixed mode network.
● WindowsXP, 2003 Server, 2K Professional.
● Norton Ghost, Goldmine, SQL,TCPIP,
● Office 2K, 2003, Blackberry, Avaya, Active Directory, FTP.
● Spearheaded Remote Desktop rollout on all new workstations.
Data Recovery Specialist, Computronics Kirkland, WA. (07/2004-11/2004)
● Diagnose and repair of all workstation and server computers.
● Windows 3.1, 95, 98, ME, NT, 2K, Server, XP and 2003 Server.
● TCP/IP, wireless
● On site technician for all businesses requiring computer service.
● Data forensic analysis and hard disk file recovery specialist.
Network Administrator, Valve Corporation- Bellevue, WA. (11/2000 – 09/2003)
● Designed, built, and repaired workstations and servers
● Managed 160+ workstations and servers. Win2K Server, NT and 2003 server
● Maintained active directories, DNS, TCP/IP, WINS, FTP, Exchange 5.5, Switches, hubs and routers
● Norton Corporate Edition 8.0, Ghost.
● Outsourced software and hardware for IT department
● Provided a positive cash flow for out-of-date hardware
● Relocated operational and network systems in an efficient time frame.
PC Support Technician, Monolith Productions - Kirkland, WA (03/1999-11/2000)
● Managed NT 2000 network of 200 workstations
● Created Exchange and NT accounts. TCP/IP, WINS, DNS, VPN, RAS
● Purchased all PC hardware and software
● Built and repaired computer systems
● Researched and solved informational support issues
● Maintained PBX and voicemail systems
PC and Software Demand Coordinator, Microsoft (Kelly Services) - Redmond, WA (03/1998-03/1999)
● Screened and recruited participants for software demand research analysis
● Conducted focus groups, summarized results, and recommended software improvements
● Managed the Microsoft Play test Group with focus on PC game players
Triadd Software, Bothell, WA (06/1997-03/1998)
● Researched, resolved, and responded to support issues and concerns of Triadd customers.
● Repaired and upgraded network workstations - Novell and NT
● Created and maintained intranet/internet mail accounts and list server
PC Technician/Analyst, Monolith Productions - Kirkland, WA (04/1997-07/1997)
● Managed all aspects of the QA department's PC technical needs

4. ● Purchased all computers and peripheral cards and devices
● Configured multiple PCs with all current combinations possible in order for the department to test games in a
real world environment
● Tested and analyzed company's games using Microsoft RAID
EDUCATION
● Bellevue Community College Linux and Active Directory course work (2010)
● Bellevue Community College MSCE courses (2003)
● Keane Technical College - Administrating & Supporting Windows 2000 Server (2001)
● Spokane Falls Community College - General Studies (1988)