Timothy Norman is seeking a challenging career that utilizes his skills in leadership, networking, communications, and problem solving. He has over 30 years of experience with computers and technology, including proficiency with Microsoft Office, Cisco networking protocols, Android and iOS maintenance, and installing and maintaining various operating systems. He has worked in technical support roles for several companies, providing assistance over the phone and remotely. He has a bachelor's degree in Information Systems Management and an associate's degree in Network Systems Engineering.

1. Timothy Norman
itechgeektim@gmail.com
Current Address:
13205 Walnut Drive
Burnsville, MN 55337
Mobile: (507) 271-2187
Permanent Address:
13205 Walnut Drive
Burnsville, MN 55337
Mobile: (507) 271-2187
OBJECTIVE: Seeking a challenging career thatwill allowme to utilizemy leadership,networking, MIS, communications
skills,and my unquenchable thirstfor knowledge whilebenefitting the company
TECHNICAL/NON-TECHNICAL SKILLS:
 Proficientin MicrosoftExcel,Word, PowerPoint, Visio,Outlook,Access,Windows 3.0 to Windows 10
 I’ve used Cisco CLI in classto set up networks using Router Rip V2, OSPF and EIGRP protocols. We configured
VLans and DMZ’s also
 Running Linux VM on Windows usingVMWare and vice versa
 Android maintenance, repairs,and updates
 IOS maintenance, repairs,and updates
 Excellent problem solver with an unquenchablethirstfor knowledge
 I welcome any challengeand I have NEVER given up, nor will I ever give up, until I have reached the answer
 Excellent people skillsand well organized
 My firstcomputer was a Coleco ADAM if that tells you anything
 OS and software installsand maintenance:Any and all OS’s from Windows (Clientand Server), OS X, Linux,
IOS, to Android
RELATED EXPERIENCE:
 CHS Inc.(Contract Job), Inver Grove Heights, MN Sept 2016-Present
o SCCM for users,their resources, and remote access
o Software Center for application installation
o LogMeIn for remote sessions
o Support for multipleapplicationsin the farmingindustry
o PC, Surface, iPad,and Mac support
o Virus and Malwareremoval
o Hardware and Software troubleshootingof all kinds
o Citrix support
o Office365 Support
o iSeries support
o Some Cisco support
o Cherwell ticketingsystem
 Data Recognition Corporation (ContractJob), MapleGrove, MN Feb 2016-May 2016
o Support AnalystLevel II
o Support many types of onlinetesting throughout the entire United States: WIDA, State Testing, etc. for all
grade levels that use our Insightand Testing Site Manager Software
o MicrosoftSQL Server Management Studio 2012 for checkingtelemetry on students and tests
o Splunk for debugging test sessions,servers,network issues,etc.
o WebEx for remote access to our servers on customer sites
o ServiceNow ticketing system
o Troubleshoot installation,application,user,network, and all other aspects of our software over many
platforms:All MicrosoftOS’s,Ubuntu Linux,all versions of MAC OS X, all IOS versions for iPad, all
Chromebook OS’s, and all Android OS versions
o VMWare to test our software on new and beta OS’s

2. o Orca for MSI manipulation
o HipChatfor internal messaging
o Shoretel for all phone related communication
o Meraki MDM for deployingour Insightsoftwareto iPad’s
o Server Log collection for debugging purposes
 Coborns Inc., New Hope, MN Feb 2015-Feb 2016
o Data Center Help Desk Technician
o 90% phone support
o Active Directory and GP Management
o Office365 and OWA Administration
o Retalix OfficeSupport
o Retalix Storelinesupport for POS systems across over 50 grocery stores
o Ingen support for reports
o Nagios for monitoring Servers, APS’s, and more
o Remotely connect and utilizemany Servers and PC’s across multipleDomains
o Techexcel Servicewiseand LANDesk ticketing systems
o Support many types of software over many OS’s includingWindows NT,2000, XP, 7, 10, Server 2003,
Server 2008 R2, Server 2012 R2, and OS X
o Some AS400 support: password resets,user unlocks,and printer support
o TeamViewer and RDP to remote into clients and servers for maintenance and troubleshooting
o Category Analyzer to monitor certain jobs
o Skybot Scheduler to monitor SQL jobs
o PC, Server, Mac, and Network hardwaretroubleshooting
 Minneapolis Public Schools North High School (Contract Job), Minneapolis,MN Oct 2014-Jan 2015
o Technical SupportSpecialist
o 75% phone support
o E-ticket systems: Web Help Desk for everything except password resets which is done via E-Helpdesk
o I am the only tech at North High so I did pretty much everything includingAD Management
o iMac and MacBook upgrades,maintenance, and troubleshooting
o Printer adds/removals and troubleshooting
o Register/Unregister and troubleshootingVOIP NEC phones
o Promethean Board troubleshootingand installation
o Supervised iPad cartmanagement via Apple Configurator
o Chromebook upgrades, maintenance, and troubleshooting
 Metropolitan State University,Minneapolis,MN Jan 2012-May2014
o Student getting my Bachelors in MIS
 Dakota County Technical College,Rosemount, MN Jan 2009-Dec 2011
o Student IT Worker and IT Tutoring
o Builtan entire network for a new classroomfromthe cablingto the end product with Cisco routers and
switches usingCisco CLI and then maintained
o I helped maintain and update Windows 7, XP, and Linux on clients,managed clients using Server 2008 &
2012
o Migrated XP to Windows 7 Enterprise
o Backups and restores
o Hardware and software installationsand repairs on PC’s,Apple Products,and Linux
o Used Wireshark for packet capturingand network monitoring
o Used Putty for Telnet and SSH connections
o Used Netmon 3 for some network monitoring
 Computer and technology related research and services for friends,family,and others 1983-Present
o My firstPC was a Coleco Adam in 1983,if that says anything
o Virus,Spyware, and MalwareRemovals
o Home Wired and Wireless Network installsand troubleshooting

3. o IOS, Android, and Blackberry phone repairs and upgrades
o OS installsand repairs sincewindows 3.1 to 8.1 (all versions),Mac OS X, Fedora Linux, and Ubuntu Linux
o Beta testing and installationsof Windows 10 sincebefore Tech Preview 1
EDUCATION:
Metropolitan State University, Minneapolis, MN
B.A. Individualized Degree
Individualized Major in Information Systems Management (MIS)
GPA 3.35/4.0 Graduation date: May 2014
 SAP
 SQL/MySQL Workbench
 Visual Basic
 Principles/MIS
 Telecom/Project/ Internet Mgmt.
 Visio
Dakota County Technical College, Rosemount, MN
A.A.S. Degree in Network Systems Engineering
GPA 3.26/4.0 Graduation date: Dec 2011
 Server 2008/2012 management
 Cisco CLI for routers and switches
 MicrosoftOfficeSuite
 Digital Convergence
 Windows XP and Windows 7
 Wireless/Wired Systems
 Network labs w/ Packet Tracer
 Security Monitoring/Forensics
HONORS/AWARDS:
 Phi Theta Kappa Fraternity Member Jan 2009-Present
 Made the Dean’s List every semester whileattending Dakota County Technical College
EXTRACURRICULAR ACTIVITIES:
 Basic technology troubleshooting,updates, and repairs via Craigslist 2009-Present
o OS installs/repairs/ upgrades
o Wired/Wireless network installs
o Virus,Spyware, and Malware
removal
o Hardware and software
installs and troubleshooting
o Game system upgrades, troubleshooting, and repairs
o Smartphone upgrades, troubleshooting, and repair
 Research into new technologies for the future of IT Since BBS Boards
o I read countless BBS Boards, Forums, and Blogs (My firstmodem was a
1200 baud, !)
 Experimental Past 32 Years
o Gaming console,cell phone, tablet, and other modding
o Test custom firmware for cell phones and consoles
o Test beta software (Been runningWindows 10/Windows Server 2016 dual boot and Office 2016 on
the PC I made this resume with WAY before they came out!)
o Build networks with Packet Tracer for practice and learning
o Custom PC Builds
o And much more, too much to list as I try to keep up with many different technologies

4.  Non-Technical/Justfor Fun
o I love traveling
o The outdoors
o I love spendingtime with my family,friends,and my amazinggirlfriend
o Movies
o Astrophysics
o Science of all sorts
o Scientific factand,especially,scientific theories aboutthe universe
o PC and Console Gaming