The document discusses the concept of 'Right First Time' (RFT) in quality management, emphasizing the importance of preventing errors to enhance customer satisfaction and reduce costs. It highlights the need for teamwork, personal responsibility, and proactive problem-solving to achieve a state of zero defects, recognizing that perfection is not the goal but rather ongoing improvement. Additionally, it introduces the poka-yoke method as a means to prevent mistakes and calls for continuous monitoring and adaptation of quality efforts.

1. RI G H T
FI R S T
TI M E

2. RIGHT FIRST TIME
Spot an error
Fix it
Prevent it from recurring
Give quality output

3. WHY ?
RIGHT FIRST TIME
Time
Resources
Money
Loss of reputation

4. RIGHT FIRST TIME
HOW ?

5. Operate as one team
Take personal responsibility
Alternative solutions
Prevent problems at source
BEHAVIOURS

6. RFT
Eliminating the cost of failure Increased customer satisfaction
Whether zero defects is ever attainable?
Zero defects is NOT about being perfect
Zero defects

7. Recognize the impact of quality issues
Continuously think of the places where flaws may be introduced
Work proactively
flaws in your systems
flaws in your processes

8. No step-by-step instructions for achieving zero defects
The right tools
Recognize and Manage
Understand what your customers expect
Proactive approach
Poka-yoke (POH-kay YOH-kay) - prevent inadvertent mistakes
Monitor your progress
Measure your quality efforts
Monitor, evaluate, and adapt in a continuous, never-ending cycle.

10. THANK YOU