The document discusses the importance of quality leadership and management. It emphasizes adopting a "first time, first right" attitude to prevent errors and deviations from processes. This means making a personal commitment to quality and not accepting mistakes. It also stresses the need to measure performance against goals to ensure one is meeting their commitment to the organization.

1. Leadership & Management Quality…….... First time ..First right Its attitude Its personal Commitment Prakash Narayan Shukla pnshukla@gmail.com

2. You make the difference pnshukla@gmail.com www.linkedin.com/in/pnshukla

3. First Time First Right pnshukla@gmail.com www.linkedin.com/in/pnshukla

4. Adopting Prevention- Means causing something not to happen We want to operate our work processes – 1: Prevent Misunderstandings 2: Prevent Non adherence of process 3:Prevent opportunities of error pnshukla@gmail.com www.linkedin.com/in/pnshukla

5. Personal Commitment :Deviation of any nature is not acceptable Do We have double standards ? Would we expect Hospital nurses be allowed to deviate and put babies in wrong place. Would you expect to go home to the wrong house by mistake periodically Would you “ Let it Go” any shortchanged in amount of your paychecks at any months as deposited in bank. Would you review critically work performances the way you do for any shortcomings in facilities pnshukla@gmail.com www.linkedin.com/in/pnshukla

6. We need to adopt “ First Time First Right “Attitude Which means Getting rid of this “ double Standards” by making a personal commitment to not accept any error or deviation pnshukla@gmail.com www.linkedin.com/in/pnshukla

7. Do we measure Measure your performance against the Goal Measurement is all around us It is also to tell how we are performing towards our commitment towards organization pnshukla@gmail.com www.linkedin.com/in/pnshukla

8. Thanks So what’s your take….. Be First Time …First Right www.linkedin.com/in/pnshukla http://prakashnarayanshukla.webs.com http://www.facebook.com/pnshukla pnshukla@gmail.com www.linkedin.com/in/pnshukla