Tangible maintenance solutions presentationHelen Church
Tangible Maintenance Solutions - Presentation on how to Save Time & Money for your Letting Agency. Not only providing the software but also delivering the works
Concerned about inventory?
Before Covid-19 how Business works
• Major focus on how to make more sales
• Unscientific ordering method
• Over stocking of Inventory
• Minimum importance on Stock Audit
The business houses majorly focusing on increasing sales but the impact of Covid-19 force us to change the strategies to work on how to make use of Inventory more efficiently.
Let’s look out the areas where we can help you to use your Stock properly and control on your inventory holding cost
3-Step Inventory Management Solution
1. Order Management
a. When to Order?
b. What to Order?
c. How much to Order?
2. Arrangement & Segregation of Inventory
a. Why to arrange?
b. How to arrange?
c. Where to arrange?
3. Inventory Audit & Optimization
a. Identify & Classification Fast, Medium, Slow & Dead Stock
b. Identify Carrying, Ordering & Shortage costs
c. Control on variances through W2W & Cycle Count Audits
For more details contact
Phone: 9900246597 , 9980015212
Email : satiatec@gmail.com
Spares inventory audit solutions from satiateRahman A
Satiate Consulting Pvt Ltd is a leading consulting firm in the area of Inventory & Asset Audits and Space optimization projects, active in the marketplace since 2012. Our mission is to provide complex improvement in the level and culture of Inventory management, as a means of across the board improvement in the prosperity and the standard of our clients, and in doing so, society as a whole.
We provide solutions in three basic areas
Inventory & Asset Audit
Satiate CRM
Business Health Checks
Tangible maintenance solutions presentationHelen Church
Tangible Maintenance Solutions - Presentation on how to Save Time & Money for your Letting Agency. Not only providing the software but also delivering the works
Concerned about inventory?
Before Covid-19 how Business works
• Major focus on how to make more sales
• Unscientific ordering method
• Over stocking of Inventory
• Minimum importance on Stock Audit
The business houses majorly focusing on increasing sales but the impact of Covid-19 force us to change the strategies to work on how to make use of Inventory more efficiently.
Let’s look out the areas where we can help you to use your Stock properly and control on your inventory holding cost
3-Step Inventory Management Solution
1. Order Management
a. When to Order?
b. What to Order?
c. How much to Order?
2. Arrangement & Segregation of Inventory
a. Why to arrange?
b. How to arrange?
c. Where to arrange?
3. Inventory Audit & Optimization
a. Identify & Classification Fast, Medium, Slow & Dead Stock
b. Identify Carrying, Ordering & Shortage costs
c. Control on variances through W2W & Cycle Count Audits
For more details contact
Phone: 9900246597 , 9980015212
Email : satiatec@gmail.com
Spares inventory audit solutions from satiateRahman A
Satiate Consulting Pvt Ltd is a leading consulting firm in the area of Inventory & Asset Audits and Space optimization projects, active in the marketplace since 2012. Our mission is to provide complex improvement in the level and culture of Inventory management, as a means of across the board improvement in the prosperity and the standard of our clients, and in doing so, society as a whole.
We provide solutions in three basic areas
Inventory & Asset Audit
Satiate CRM
Business Health Checks
What’s New in Report Manager
See all the new features in N-able Report Manager! Report Manager delivers reporting power and ease of use you’re unlikely to find anywhere else. See why Report Manager is a perennial Partner favorite.
In just 20 minutes we’ll show you:
· New features & data in the latest release of Report Manager
· How to include custom branding for each end customer
· How to make reporting automated and easy
· Which reports MSPs value the most
· How reporting can be an important customer touch point
WHY CHOOSE US
The main priority is to meet your requirement and exceed your expectations by providing business solutions that are intelligent and adaptive your working environment. Quality of work and timeframe is of utmost importance to us.
OUR MISSION
Simplifying your success is more than just a phrase to us. Rather, it is the ethos that has driven us on a wonderful journey to simplifying business success. By simplifying business software.
WHAT WE DO
We have a highly skilled team of developers that are passionate when it comes to developing new frontiers. We analyse, we discuss and march forward with a game plan. The purpose is to develop softwares that are smart, dependable and of value.
Hvantage's financial services industry specialists provide comprehensive, integrated solutions to the banking & securities, insurance, and investment management sectors. Our member firms’ breadth of services and industry knowledge allow us to understand each client’s unique business needs.
Is Website Monitoring Tool Necessary for Your Business?naveensaraf
For businesses that mainly depend on website to sell its services and products to customers must ensure their website up, running and showing high performance all the time. Unfortunately, this hardly happens, especially with start-ups or small businesses. This is where website monitoring tools come handy.
Pitney Bowes third party equipment supportPitney Bowes
Choose the service components you need, where
you need them, or we will design a bespoke solution
with you. Create the service solution for your product
or augment your current service solution to meet
your current and future needs.
Are you listening to your business? Join the team at BAASS for an informational session about how you can keep people informed. From late shipments, overdue
customers, to low inventory, our team will show you how you can deliver alerts in any method to any device. Streamline your processes by automating best practices. Attend our session to explore how you can “give a voice to your data”.
A detailed outline to understand call center outsourcingamelia robots
Call Centers have proved their salt and worth in every sphere of business. Be it launching a product or after sales services, their services are impeccable and cost effective. In these competitive times and volatile economic scenario, business owners struggle to keep up with the pace of ever changing market trends and latest technologies.
Follow these 7 habits to optimize your service delivery operations and processes.
This article was written by CSDP’s CEO, Jerry Edinger and it originally appeared in Field Technologies Magazine in February, 2013. The 7 Habits of Highly Effective People, published in 1989 by Stephen R. Covey, provides great insights, and many of the ideas in the book can be translated to field service. This presentation presents the 7 habits of highly successful field service organizations.
1. Deliver Proactive Service
Analytics can help by utilizing information gained from companies with the same products or profiles. This careful data analysis paired with proper use of your service lifecycle management software can uncover trends and ways to differentiate your service.
For example, say several companies experience a breakage with a certain machine component after the usage has reached a certain number of cycles. You know this component is expensive to replace, but that it can be repaired cheaper before it reaches maximum usage. Therefore, you can proactively service the machines with the problem component before it needs to be replaced.
2. Begin and End With Customer Feedback
Many companies collect customer feedback and some of them use the feedback to take care of immediate concerns. However, very few companies actually take their gathered feedback and bring it into their service lifecycle management system to analyze the data, take action, and close the loop with the customer.
By combining customer satisfaction, service, and operational information, companies are able to take immediate action on customer feedback and address underlying operational issues that may be adding cost or draining resources.
3. Prioritize Your Contract Renewals & Process
Many companies have warranty, contract, and other entitlement data in multiple systems that are not connected. It is imperative to connect those systems (watch case study video) or use a service lifecycle management solution that uses entitlements as the foundation of the system.
You can then put safeguards in place to be notified when a contract is due or send automatic invoices based on renewal dates, so your service organization will never miss a contract up for renewal again. And with contract information readily available, service staff can recognize out-of-contract and out-of-warranty circumstances.
4. Think Mobility
Your field technicians need to have access to your field service software while on-site in order to know the customer’s products and services purchase history. Armed with this information, technicians can do things like identify recurring service issues and recommend replacements or upgrades or have alerts sent to the sales/account manager about up-sell opportunities.
5. Understand Your Parts Inventory
6. Synergize Your People, Processes, and Technology
7. Sharpen Your Dispatch and Scheduling
What’s New in Report Manager
See all the new features in N-able Report Manager! Report Manager delivers reporting power and ease of use you’re unlikely to find anywhere else. See why Report Manager is a perennial Partner favorite.
In just 20 minutes we’ll show you:
· New features & data in the latest release of Report Manager
· How to include custom branding for each end customer
· How to make reporting automated and easy
· Which reports MSPs value the most
· How reporting can be an important customer touch point
WHY CHOOSE US
The main priority is to meet your requirement and exceed your expectations by providing business solutions that are intelligent and adaptive your working environment. Quality of work and timeframe is of utmost importance to us.
OUR MISSION
Simplifying your success is more than just a phrase to us. Rather, it is the ethos that has driven us on a wonderful journey to simplifying business success. By simplifying business software.
WHAT WE DO
We have a highly skilled team of developers that are passionate when it comes to developing new frontiers. We analyse, we discuss and march forward with a game plan. The purpose is to develop softwares that are smart, dependable and of value.
Hvantage's financial services industry specialists provide comprehensive, integrated solutions to the banking & securities, insurance, and investment management sectors. Our member firms’ breadth of services and industry knowledge allow us to understand each client’s unique business needs.
Is Website Monitoring Tool Necessary for Your Business?naveensaraf
For businesses that mainly depend on website to sell its services and products to customers must ensure their website up, running and showing high performance all the time. Unfortunately, this hardly happens, especially with start-ups or small businesses. This is where website monitoring tools come handy.
Pitney Bowes third party equipment supportPitney Bowes
Choose the service components you need, where
you need them, or we will design a bespoke solution
with you. Create the service solution for your product
or augment your current service solution to meet
your current and future needs.
Are you listening to your business? Join the team at BAASS for an informational session about how you can keep people informed. From late shipments, overdue
customers, to low inventory, our team will show you how you can deliver alerts in any method to any device. Streamline your processes by automating best practices. Attend our session to explore how you can “give a voice to your data”.
A detailed outline to understand call center outsourcingamelia robots
Call Centers have proved their salt and worth in every sphere of business. Be it launching a product or after sales services, their services are impeccable and cost effective. In these competitive times and volatile economic scenario, business owners struggle to keep up with the pace of ever changing market trends and latest technologies.
Follow these 7 habits to optimize your service delivery operations and processes.
This article was written by CSDP’s CEO, Jerry Edinger and it originally appeared in Field Technologies Magazine in February, 2013. The 7 Habits of Highly Effective People, published in 1989 by Stephen R. Covey, provides great insights, and many of the ideas in the book can be translated to field service. This presentation presents the 7 habits of highly successful field service organizations.
1. Deliver Proactive Service
Analytics can help by utilizing information gained from companies with the same products or profiles. This careful data analysis paired with proper use of your service lifecycle management software can uncover trends and ways to differentiate your service.
For example, say several companies experience a breakage with a certain machine component after the usage has reached a certain number of cycles. You know this component is expensive to replace, but that it can be repaired cheaper before it reaches maximum usage. Therefore, you can proactively service the machines with the problem component before it needs to be replaced.
2. Begin and End With Customer Feedback
Many companies collect customer feedback and some of them use the feedback to take care of immediate concerns. However, very few companies actually take their gathered feedback and bring it into their service lifecycle management system to analyze the data, take action, and close the loop with the customer.
By combining customer satisfaction, service, and operational information, companies are able to take immediate action on customer feedback and address underlying operational issues that may be adding cost or draining resources.
3. Prioritize Your Contract Renewals & Process
Many companies have warranty, contract, and other entitlement data in multiple systems that are not connected. It is imperative to connect those systems (watch case study video) or use a service lifecycle management solution that uses entitlements as the foundation of the system.
You can then put safeguards in place to be notified when a contract is due or send automatic invoices based on renewal dates, so your service organization will never miss a contract up for renewal again. And with contract information readily available, service staff can recognize out-of-contract and out-of-warranty circumstances.
4. Think Mobility
Your field technicians need to have access to your field service software while on-site in order to know the customer’s products and services purchase history. Armed with this information, technicians can do things like identify recurring service issues and recommend replacements or upgrades or have alerts sent to the sales/account manager about up-sell opportunities.
5. Understand Your Parts Inventory
6. Synergize Your People, Processes, and Technology
7. Sharpen Your Dispatch and Scheduling
The prevailing culture of “Ship the MVP!” – where sites and apps are built in the cheapest, fastest way possible without regard for the future – needs to end. In this session, Vuurr will show you how to build web properties right the first time, specifically emphasising analytics and data collection. Learn how to properly configure many analytics tools, track offline interactions like phone calls and tangible marketing efforts, and structure onsite code and content. In addition, you will learn what to do after data has been collected and it’s time to iterate. We’ll show you how these strategies can lead to better decisions by you and your clients.
Modern business drivers are continually pushing to reduce the time it takes to get a product or service to market, reduce the risk and cost associated with that, and to improve quality.
In laboratories, delivering an analytical result that’s ‘right first time’ (RFT) is the answer. There is no reprocessing data or re-running injections and no out of specification (OOS) results or reporting/calculation errors.
Using chromatography data system tools for RFT analysis automatically gives high quality of results and confidence in results, lower cost of analysis, improved lab efficiency, and faster release to market and return on investment (ROI).
Do you want to get your SharePoint project right the first time? It has been our experience that there is no way for a project to succeed if the stakeholders and solution designers are not in alignment, no matter how good the solution. If your technical team and business stakeholders are not on the same page then the project will fail. The problem is that getting the business stakeholders to tell you their vision and understand what success looks like to them is very difficult:
Over the past decade of delivering successful SharePoint projects, we have discovered methods that work very well at eliciting the stakeholders' desires and then ensuring that we have clarified our own understanding with them. These methods involve the use of visual and tactile tools that open the lines of communication and rapidly expose misunderstandings.
We will demonstrate tools such as mind mapping, card sorting, gamestorming, tree-testing and other methods, and we will have you participate in exercises that will give you the confidence to apply these tools in your own practice. Many of these methods are very easy to learn and apply, and this workshop will give you the confidence to do so.
The application of these visual tools has directly influenced the success of the many projects we've worked on over the years. We won't be giving you theory, but rather stories and examples from our real-life experience. We hope you'll join us for a practical, useful, fun and enlightening experience.
'Quality Engineering: Build It Right The First Time' by Allan Woodcock, Shoba...TEST Huddle
It's no secret, that Quality Assurance (QA) plays a very vital role in assuring customer experience. Then, why wait till the end of the development phase to validate the business requirements?
Also, the cost of defect multiplies in the later stages of the development lifecycle. Quality Engineering (QE) is an innovative approach which focusses on upstream assurance of software through early involvement of QA in the lifecycle.
Techniques like architecture validation, design validation, quality profiling and static testing are defining the QE landscape. Industry leading tools and point solutions also enable effective and efficient QE approach for quality assurance teams.
As the IT focus moves to engineering quality with a lower Cost of Quality (CoQ), QE will play a vital role in achieving the end business objectives.
Key Takeaways
- Business drivers requiring the paradigm shift of Building it Right the First Time
- Tools, techniques and methodologies for embracing Quality Engineering
- Predictive test design through analytics powered Quality Intelligence
- Importance of QE in the sphere of Agile, Continuous Integration and DevOps environment
ESI is a world leader in the field of virtual prototypes. Based out of France, ESI now has its presence in major regions of the world. In India, they have a tie-up with DesignTech Systems to market their software solutions.
ESI has developed a set of applications for the foundry industry to improve casting yield and quality:
ProCAST
QuikCAST
SYSWELD
Metrofuser Printer Parts www.metrofuser.com Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include HP printer parts, printers, and printer repair training. Parts include HP printer parts such as printer fusers, printer maintenance kits, and other HP printer replacement parts. The company's customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest-growing companies five consecutive years.
Modern Sales Coaching in 2018: Goodbye Fluff, Hello ProcessesSales Hacker
What You'll Learn:
- How leading companies enable data-driven decision making by their sales forces
- How to isolate the sales activities where coaching will make the biggest impact
- How to create clear linkages between sales coaching, CRM data, and those daily activities
- How to transition from performance gap coaching (like the GROW or GAINS model) to process coaching that enables consistent execution
- How to integrate CRM and other enabling technologies into traditional skill-based coaching
Contact Management is our excellence. We leverage the Contact Management from Automation to Operation; our Business and Application Consultants work collaboratively with the performance management team along with the Customer Operations department, to produce a comprehensive contact management solution that enables our clients to better maintain healthy relationship with their customers and clients.
Social Media is indeed a critical channel, where Customers tend to get their rights through Complaint broadcasting. As a Professional Contact Management and Customer Service Outsourcing Provider, we adopt the Telephony Channel(s) for providing our services, and we also provide an up-to-date Social Media Support Service to Customer, while prompt response and fast resolution are always in mind.
We are a technology driven risk mitigation company specialized in risks related to corporate integrity and compliance, performance and reputation management. We enable structured intelligence by integrating cognitive technologies in your processes to protect your bottom-line proactively.
Load and Performance Testing Services for Mobile Applications | Calidad InfotechCalidad Infotech
Validate the performance of a mobile application during high workloads. Performance testing allows product owners to measure the performance of the app.
FitnessForce-A Complete Business Solution for Health and Fitness ClubsCalvin Rodrigues
FitnessForce is a proven club management solution that offers-
Prospect Management.
Marketing Management.
Employee Management.
Billing and Invoicing.
Membership Management.
Contract Management.
Inventory Management.
Check-In Management.
Payment Processing.
Point of Sale (POS).
In other words, everything a club manager or owner may need to manage or operate his business.
If an agency wants to innovate continuously its service offering, the role of a product owner is essential. We shared our current knowledge of how we have implemented the role of a product owner within Digital Marketing agencies.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
1. Guide to Taking Part
Right First Time Contact Centre Catalyst for Better Care
First Contact Resolution
Improvement Standard
2. Easy Set Up
● RFT standard
questionnaire.
● Client configures agent
speed dials.
● We customise
questionnaire voice
recording to your brand
HOWIT RUNS
3. Agent Surveys
● Agents collect 300
complete surveys.
● Cherry picking quality
control throughout.
● Client can monitor
progress in real time
online throughout
process.
HOWIT RUNS
4. Real Time Results
● Pass Score 65% FCR
caller voted
● Customer Magic
Moments & Misery
voice recorded for
feedback later.
● Recording converted to
text in real time
throughout, see repeat
reasons.
HOWIT RUNS
5. Pass or Clip the Bar
● Success 65% +
● Awarded use of RFT
Brand for 12 months.
● "Came Close" Below
65% totaly confidential
● What went wrong
assessment & action
retake
HOWIT RUNS
6. Feedback & Action Planning
● The online reporting
system gives instant
feedback.
● Shows repeat reasons in
full text.
● Repeat calls quantified
● Graphical analysis of
performance
HOWIT RUNS
7. Promote Your Success
● High quality internal
signage
● Our accessory shop
offers gifts for staff
● Promotion to trade
press & local media
● Deploying the brand to
your customers
HOWIT RUNS
8. June Charity Ball
● All proceeds go to
Children in Need
● Reward the front line
troops
● Awards Ceremony
● Meet your fellow
participants in relaxing
surrounding
HOWIT RUNS
16. Ongoing Telephone & Dating Support
● We provide a dating
service between
members to meet and
swap experience of
success.
● Clients are also free to
call us for impartial
advice on technology &
methodologies
RFT Aftercare
17. Benchmarking Study FCR in Practice
● 120 Service Organisations
have contributed to our
quantitative assessment of
FCR in Practice Benchmark
● Including in-depth
interviews with senior
industry figures.
● Workshop presentations
too.
RFT Aftercare
18. Leading & Developing FCR in a World
Class Service Organisation
● Improvement programme for
Leadership Teams.
● Groups consist of two delegates
from 8 clients.
● The 5 day programme is spread
over 12 months.
● Expert course leaders covering
Lean Sigma, Change Management
& Evaluating Technology Options
● Away Day and Client Premises
Based
RFT Aftercare
19. Right First Time Tracker FCR & CSAT
Monitoring
● We offer our IVR Survey Platform for
ongoing use as Right First Time
Tracker.
● Clients can generate individual agent,
product and centre-wide FCR metrics.
● The platform improves targeting of
playback coaching calls to agents.
● Also clients own CSAT questionnaires
can be delivered on our platform.
RFT Aftercare
20. Discussion Group via Linked In
● The Right First Time
Contact Centre Discussion
Group has almost 200
members on Linked In.
● A great place to discuss
your challenges, job
opportunities as well as
programme experiences
RFT Aftercare
