This document summarizes different retail formats in India. It discusses organized retailers such as department stores, malls, discount stores, supermarkets, and hypermarkets which are large format stores run by licensed traders. It also discusses unorganized retailers which include traditional mom-and-pop stores, hawkers, and street vendors that are small family-owned businesses. Specialty stores, warehouse stores, and franchise stores are also summarized as specialized retail formats.

1. RETAIL FORMATS
MMS (17-19)
Welingkar Institute Of
Management

2. Retail Formats
Types of Retail Stores
Organized
• Trading activities by
licensed traders
• It includes the
departmental stores,
hypermarkets,
supermarkets,etc
• Eg. D-mart, Chedda
stores(opposite
matunga station),
Reliance fresh
Unorganized
• conventional format
of low cost trading
• It includes the
Family owned
businesses,
hawkers, street
traders,etc
• Eg. Hawkers outside
matunga station,
vegetable vendors in
markets

3. Unorganized Retailers

4. Mom-and-pop Stores
 Small family-owned businesses, which sell a
small collection of goods to the customers.
 Individually run and cater to small sections of
the society.
 These stores are known for their high standards
of customer service.

5. Hawkers and Street Vendors
 Individuals who sell products by carrying them
through the street.
 Hawkers and peddlers do not have fixed place
of selling

6. Organized Retailers

7. Department Stores
 Department stores are general merchandisers.
 They offer to the customers mid- to high-quality
products.
 Though they sell general goods, some
department stores sell only a select line of
products.

8. Malls
 One of the most popular and most visited retail
formats in India is the mall. These are the
largest retail format in India.
 They provide everything that a person wants to
buy, all under one roof. From clothes and
accessories to food or cinemas, malls provide
all of this, and more.

9. Discount Stores
 Discount stores are those that offer their
products at a discount
 This is mainly done when there is additional
stock left over towards the end of any season.
 They sell their goods at a reduced rate with an
aim of drawing bargain shoppers.

10. Supermarkets
 One of the other popular retail formats in India
 A supermarket is a grocery store that sells food
and household goods. They are large, most
often self-service and offer a huge variety of
products.
 They provide products for reasonable prices,
and of mid to high quality.

11. Hypermarkets
 Similar to supermarkets, hypermarkets in India
are a combination of supermarket and
department store.
 These are large retailers that provide all kinds
of groceries and general goods.

12. Speciality stores
 The specialty stores specialize in a particular
category or sub-category of goods such as
footwear, sarees, dress material and jewellery.
 These are of smaller size compared to bigger
formats and focus on quality and variety of the
chosen category

13. Warehouse Stores
 This format is an innovation of Sol Price
(1916-2009) who started it in 1976 at
Sandiego, USA.
 It is also known as cash-and-carry and is open
to members only and not the general public.
 A warehouse club is a no-frill, no-thrill large-
format store selling only to its members at
wholesale rate.

14. Franchise stores
 Where implemented, a franchiser licenses its know-
how, procedures, intellectual property, use of
it's business model, brand; and rights to sell its branded
products and services to a franchisee. In return the
franchisee pays certain fees and agrees to comply with
certain obligations, typically set out in a Franchise
 For the franchisor, use of a franchise system is an
alternative business growth strategy, compared to say
expansion through corporate owned outlets or "chain
stores".