Stephanie Courville has worked as an Admissions Representative at Salter College since August 2014. Her responsibilities include soliciting prospective students, administering admission tests, assisting with financial aid, giving campus tours, and maintaining student files. Prior to her current role, she worked at Victoria's Secret in various management positions from 2010 to 2014, including Pink Category Manager, Pink Supervisor, Product Manager, and Pink & Beauty Manager. She was responsible for merchandising, inventory, customer service, sales, and store operations. Courville attended Worcester State University from 2010 to 2013 and Anna Maria College from 2008 to 2010, both for a Criminal Justice major.

1. Stephanie Courville
40 East Gardner Rd
Westminster, Ma 01473
508-769-9582
Summary
Admissions Representative – Salter College August 2014 - present
Solicit young adults to enroll in college and pursue a career. Mainly at risk youths.
Phone call solicitation, enroll and accept students.
Administer admission test, answers various questions, keep files current and up to date.
Partner with financial aid department and potential students to qualify for enrollment.
Juggle various different tasks throughout the day.
Follow up on all inquires
Meets weekly with administration and submits reports
Gives tours of school and explains programs available
Complete paperwork and build file accordingly and accurately
Answer phone calls
Meets with families ,students and faculty daily
Experience
Victoria Secret
Boston, MA. March 2010 to August 2014
Pink Category Manager
Responsibilities include: Providing leadership as a Category Manager that drives total store results
through ownership of an assigned merchandise category. I develop and execute short term action plans
and long term strategies that result in increase revenue and work to create excellent customer and
associate experience.
*Fosters a customer - centric culture, focusing on delivering highly satisfying customer experiences.
*Demonstrates excellent customer sales lead (CSL) behaviors (8-10 segments per week)
* Leads Best agent Bras initiative with a focus on current selling strategies
*Gains business insight for assigned category and creates SMART action plans that improve execution
and results
*Analyzes customer experience reports and insights and mobilizes the team accordingly
*Displays expert product knowledge of assigned category and general knowledge of all categories
*Supports optimization of the labor schedule by ensuring appropriate associate skills and availability
*Ensures payroll is managed daily by punch guarding and executing flex worksheet
*Drives customer loyalty through current brand strategies, including credit and customer relationship
marketing
*Manages and resolves customer relation issues
*Partners with Sales leadership Team to identify and resolve all maintenance and housekeeping issues
*Multi tasks in a multitude of situations daily to keep organization running smoothly
*Reinforces all activities related to providing a safe working environment
*Keeps inventory and orders office supplies as needed
*Wrote recommendations,ideas, reports daily
*Communicated with district manager and national manager on a regular basis

2. Pink Supervisor January 2011 – March 2012
Provided leadership that drove total store results with specific ownership of an assigned merchandise
category. The category supervisor drives results in the assigned category by supporting the development
and execution of short term action plans and long term strategies. Owns results for the assigned category,
maximizes sales potential by spending 90% of scheduled time on the sales floor, supports direct manager
in execution and facilitation of sales education materials and selling strategies, provides feedback on
improvement opportunities and any obstacles that hinder execution.
Product Manager – March 2012- March 2013
Visual standards of entire store, ownership of the stock room standards, employees that process the
merchandise reports to product manager
Pink & Beauty Manager March 2013-August 2013.
Ensure all staff deliver the highest possible levels of customer service in store. Actively seek out any
addition opportunity to promote sales, and coach the team to ensure they achieve their targets. Also
responsible for communicating any stock issues, ideas or recommendations to the Operations Manager
and brand team, ensuring the store achieves its stock loss targets.
Education
2010-2013 Worcester State University Major: Criminal Justice
2008- 2010 Anna Maria College Major: Criminal Justice