This document provides a summary of Marie Abigail Kalalo-Biruar's work experience and qualifications. She has over 15 years of experience in management roles in the healthcare, events planning, banking, and telecommunications industries. Her experience includes overseeing daily operations, strategic planning, marketing, business development, customer service, and people management. She holds a Bachelor's degree in Communication from Assumption College and has attended various training programs.

1. 409 Molave Drive , Ayala
Alabang Village , 1780
Muntinlupa City
Mobile(63917) 5999385
Email
makbiruar@yahoo.com.ph
Marie Abigail Kalalo-Biruar
Work Experience General Manager
EA Regenerative Medicine Center of Excellence
2013-Present
o Oversees day-to-day operations
o Responsible for Corporate Planning/ Policy Design Management
and Operations
o Develops Yearly Strategic Plan/ Strategic Meeting Action Plan
o Responsible for the creation and design of company portfolio
and brochure
o Conceptualizes and is responsible for PR and Marketing
strategies
o Develops Marketing, Advertising, and Promotions
communication
o Conducts presentations to prospective clients
o Creates Job Description Portfolio for all employees
o Hires staff
o Creates Employee Handbook and corporate SOP Manual
o Conducts Employee Training and Development Workshops
o Plans, oversees, and implements Employee Service Workshops
o Responsible for ensuring Quality Customer Service
o Handles customer complaint and service recovery
o Builds effective client relations and ensures that client
expectations are met at all times
o Builds partnerships with reputable agencies to promote medical
tourism
o Holds pre-consult/consultation sessions with patients, and is in
charge of pre- and post-operation SOPs
General Manager
Excelance Premier Events
2010- 2013
o In charge of overall wedding planning and coordination
o Arranged logistics, outsourced suppliers, venue, etc.
o Personally assisted the clients’ on site inspection, food tasting,
and any other assistance they might require
o Oversees the hiring of personnel for specific functions as called
for by the event
o In coordination with other partners, ensures that every event
runs smoothly from conceptualization, organization,
management, and implementation
Branch Manager
House of Obagi, Alabang
2008-2009
o Reported directly to the President in weekly meetings that

2. addressed the branch's status on sales, product movement,
client traffic, and marketing programs/ activities for the branch
o In-charge of the clinic's team of personnel, and overall branch
operations
o Monitored current line-up of projects and ensured that they were
implemented within the prescribed time period.
o Ensured that the branch's monthly sales quotas were met.
o Interacted directly with the clients to address their needs and
provide them with utmost customer satisfaction
o Arranged logistics and assisted in Doctors' Meetings
o Conducted weekly staff meetings to ensure that all staff/branch
concerns were addressed
o Prepared and sent Daily Sales Reports to the President
o Coordinated with suppliers and advertising agencies, managed
contracts, and suggested new advertising approaches based on
competitor data
o Assisted in developing Customer Relationship Management
strategies built around the concept of going the extra mile in
customer service
Consultant
Sutherland Global Services, Davao City
2007
o Conducted Language Skills Training to prospective call center
agents
o Coordinated with Sutherland’s recruitment team in the
assessment and interviewing of qualified candidates
o Developed training modules and assessment tools
o Conducted Basic Personality Development/ Image
Enhancement Training to prospective agents
Branch Manager
Belo Medical Group – Westgate Alabang
2005
o In charge of overall branch operations
o Coordinated with Patient Care Manager in overseeing the
reception area and attending to the clients’ needs
o Conducted daily inventory of premises and equipment
o Reported daily to the head office regarding branch sales, status
of premises and equipment, and other pending issues in the
branch
o Conducted weekly branch meetings in cooperation with the
branch physicians regarding personnel concerns, updates,
developments, and the like
o Represented the branch in monthly managers’ meetings where
important details concerning the group are discussed
Marketing Officer
Export and Industry Bank
Alabang
2001- 2004
o Solicited high-cost and low-cost banking product accounts

3. o Assumed the role of bank manager in the absence, or inability of
the former to perform his/her duty
o Coordinated with treasury in order to give clients the highest
possible rates on their placements and design the most suitable
product packages
o Conducted presentations for corporate prospects
o Prepared quarterly and annual marketing fund level forecasts to
complement the assigned marketing quota
o Coordinated with Corporate Planning to come up with social
functions /events that would boost the image and marketing
power of the bank
Account Executive, Business and Consumers Account
Eastern Telecoms
Makati City
2001
o Handled LEC customer requirements
o Sold lines and systems to households/small & medium
enterprises
Marketing and Promotions Manager
Thaddeus Exports, Inc.
Sta. Mesa, Manila
2000 - 2001
o Designed several products for export to Europe and the USA
o Supervised quality control during production
o Attended Trade fairs and expositions
o Entertained foreign clients
Other qualifications
Lectures and
Seminars attended
o Highly skilled in people management and marketing
o Adept in business and technical writing
o Computer literate
o Organized and highly dynamic
o Proficient in the use of Microsoft office applications
o Works well under pressure, adapts quickly to different working
conditions
o Possesses excellent communication skills
o Early exposure to the Health and Wellness industry (Institut de
Jeunesse), it being a family-owned business during the early
1980’s-2000 (8 branches nationwide)
o Exposure to Trade Fairs and Missions locally and abroad
2014 Training-Workshop on Principles of Health Research Ethics and
Good Clinical Practice
2014 Training for Managing Heads on Environmental Management and
Environmental Regulations (for PCO Accreditation)
2013 Cytori Therapeutics, USA Training on Stemsource Tissue Banking
2008 HOO Products and Services Orientation

4. 2005 BMG Products and Services Orientation
2004 Export Bank New Products Orientation
2001 Eastern Telecoms’ New Hire Orientation
2000 Seven Habits of Highly Effective People
Educational
Background
References
1996-2000 ASSUMPTION COLLEGE
Makati City
Bachelor in Communication, Major in Media Production
o Consistent Dean’s Lister
1992-1996 DE LA SALLE SANTIAGO ZOBEL SCHOOL
Muntinlupa City
High school diploma
o Exemplary Conduct Awardee
Available upon request.