This document is a resume for Efemen Gibson Omo-Williams. It lists her contact information, professional summary, skills, work experience, education, and availability of references. Her experience includes sales specialist roles at Bloomingdale's and customer service positions at an hair salon and fashion house where she was responsible for tasks like customer satisfaction, complaint resolution, sales targets, and brand marketing. She is currently pursuing a master's degree and her resume demonstrates goal-oriented sales and strong customer service skills.

1. EFEMENA GIBSON OMO-WILLIAMS
4205 58th avenue apt A, BLADENSBURG, MD 20710
(646)-715-7826 efemenawilliamsg@gmail.com
PROFESSIONAL SUMMARY:
Goal-oriented, sales representative dedicated to high levels of customer satisfaction and
meeting aggressive selling goal and getting things done in selling and customer service with
specialized knowledge . Patient-oriented, expert in rendering excellent services to customers
with top-notched interpersonal communication and listening skills. Developed positive
relationships with customers to ensure satisfactory service delivery and contribute to business
growth.
SKILLS:
● Active Listening ability to get things done
● Service Orientated ability to work under pressure
● Dependability ability to work under pressure
EXPERIENCE:
Sales specialist May,2015 - august, 2015
Bloomingdale’s inc Chevy chase:
problem solving ability to work under pressure ability to embody company policy
Responsible for providing outstanding customer service demonstrated knowledge of store
product and service to build store loyalty and demonstrated outstanding selling behaviors,
listening and responding to customer needs to deliver service..... like no other.
Customer Service Administration July 2013-feb 2015
Assistant Element Hair Salon Westchester , NY
Responsible for tracking customers satisfaction through vibrant interaction withcustomers
Responsible for developing customers service policies for staff Responsible for Handling customer
complaints and ensuring resolutions Responsiblefor managing work flow space and process on
the business floor Responsible formaintaining schedules and updating appointments Responsible
for providing clearbrand communication to potential customers Responsible for training staff on
how to optimize sales by maximizing customers experience Responsible for managingrelationship
with suppliers and ensuring proper stocking of supplies Responsible formaintaining ambience and
functionality of business space.

2. Customer Service Marketing Manager march 2008-May 2012
Parah Plus Fashion House: Abuja Nigeria
Took the lead in enhancing brand direction Created a workspace that was compatible to the
brand ideology Developed customer service guidelines and ensuredimplementation Supervised
product quality control Handled customer complaints andresolved them Maintained an effective
system for tracking sales Provided a strong marketing function responsible for setting periodic
sales targets Responsible fordeveloping marketing strategy Responsible for supervising marketing
team to meetsales target.
EDUCATION
Universityof port Harcourt Jan 2003-2008
Bachelorsineconomics
Business management: business
Mount mercyuniversity.
Starts in June 2016
Reference
Available onrequest