Gerardo Monteverde is seeking a management position where he can utilize his experience in strategic planning, business development, and leading teams. He has over 20 years of experience in retail management, most recently as a Store Manager for Fry's Food and Drug. In this role, he improved store performance, received multiple awards for customer service and engagement, and coached employees. Prior to Fry's, he held assistant management roles with Safeway and Albertson's where he oversaw daily operations and trained new staff.

1. Gerardo O. Monteverde
272 E Via Puente De La Lluvia Sahuarita, Arizona 85629 623.326-.4317 cell jayomonteverde@gmail.com
Objective: Obtain a management level position aligning my breadth of knowledge in strategic planning and
business development while effectively leading teams to excellence.
SUMMARY OF QUALIFICATIONS
Results-oriented leader adept at increasing revenue, identifying problems, defining solutions and implementing
new processes and procedures. Team building, communication optimization and developing and implementing
strategic plans. Team oriented with the ability to work and communicate effectively across all verticals ensuring
organizational alignment with all activity positively impacting the bottom line. Established experience and fluency
in corporate and agency settings. Accomplished in business development, marketing and strategic planning,
telecommunications, indirect retail, social marketing and community outreach. Adept at producing and executing
on effective campaigns, to include promotions, events, alternate channels. Proven track record for managing
teams to complete projects on time and within budget. Able to manage multiple projects from conception to
completion. In-depth knowledge of retail operations and alignment of unique selling propositions with target
ensuring a positive customer experience and interaction.
PROFESSIONAL EXPERIENCE
Fry’s Food and Drug
Store Manager
2008-Present
⦁ Supervises daily store operations
⦁ Manage shrink and inventory levels
⦁ Provides disciplined leadership including setting clear expectations and holding the team and
self-accountable for results.
⦁ Provides first person coaching and leadership on the execution of action plans based on the weekly
Playbook process, daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and
customer/associate interactions.
⦁ Daily teambuilding with entire store on providing great customer service.
⦁ 2013 Certificate of achievement for the 174th
most improved store in the company.
⦁ Key Performer Execute with Excellence Award in 2012 and 10/2013
⦁ Employee Spotlight Award 2012 Valle del Sol’s Profiles of Success
⦁ Associate Engagement Award 2013
Safeway, Inc.
Assistant Store Manager 2000-2007
* Supervised entire store operation, including management of all departments
* Received Silver and Presidential Awards for commitment to customer service
* Assisted in returning stores to Safeway quality standards and worked with new managers to

2. maintain
Standards.
* Managed all store inventory and merchandising, including displays and sale items
* Responsible for interviewing, hiring and employee discipline
* Conducted ongoing “World class Customer Service” training classes within district
* Trained new employees from entry level to managers level
*Created and maintained shifts schedule for up to store employees to insure proper coverage
and great
Customer service
*Maintained payroll, inventory, employee and sales reports
Albertson’s
Assistant Manager 1994-2000
* Managed daily store opera ons, including inventory and purchasing
* Oversaw store training and development program
* Developed and maintained employee scheduling
* Trained new staff and conduc ng recurring training to insure customer service standers were met
* Handled all elevated complaints and customer feedback in construc ve manner
* Merchandising of new and current products to increases sales
State of Arizona
Adjudicator 1992-1994
* Determined claimant’s eligibility for unemployment and other benefits
* Made timely and well informed decisions under stressful conditions
* Investigated claimant backgrounds, including employment histories
* Corresponded with claimants past employment to insure eligibility requirements were met
* Responsible for acting on behalf of the state of Arizona in a heavy case load of
unemployment claims
⦁ Fluent in English and Spanish
⦁ Attended college on a basketball scholarship
EDUCATION
Glendale Community College 1986-1988