1. Michael Cornwell
6946 Bailey Road Groveland, NY 14462
Phone: (585) 704-5371 Email: Michael-Cornwell@hotmail.com
Management professional with over 10 years of management experience in accounts receivable, customer service, and
education
QUALIFICATIONS
Ten years of experience in management of employee teams • Five years of experience in education, training, and tutoring
• Ability to make sound decisions in fast-paced environments • Experience with various financial and debt collection
procedures • Impeccable record of meeting and exceeding goals and deadlines • Ability to lead, develop, and coach a
team • Excellent conflict resolution and analytical skills • Solid understanding of MS Word, Excel, and related software
applications
WORK EXPERIENCE
Coast Professional Inc. –Geneseo, NY July 2010 - May 2015
Senior Collection Manager/Collection Manager on the Department of Education Contract
 Provide guidance and leadership to subordinate supervisors
 Develop, lead and mentor team members to reinforce skills and increase department effectiveness
 Oversee staff productivity to ensure maximum productivity is achieved in addition to creating and adjusting
strategies for performance
 Perform monthly tracking of both the team and individual production
 Assist in the interviewing and hiring of employees with aptitude for success within the industry
 Development of employees including managing disciplinary and performance issues, providing corrective action
and counseling, as well as ensuring employees have the tools and training to be successful
 Participated in weekly meetings for ongoing development of software updates to the collection system
 Ensure legal compliance with federal, state, company, and client regulations, including detailed knowledge of
FDCPA
 Consistently a top performing manager within the competitive company rankings
Windham Professionals – East Aurora, NY October 2009 – June 2010
Collection Manager on the Department of Education contract
 Direct, lead, train, and motivate a group of collectors on the timely collections of accounts
 Assess training needs and effectively coach and mentor to ensure the staff is knowledgeable and developing
 Ensure company changes are clearly communicated and completed by the staff
 Keep monthly tracking of the team and individuals to ensure production goals are obtained and exceeded
 Perform due diligence and collection activities on delinquent accounts by providing borrowers with information
on the consequences of default, and providing them with reasonable solutions to resolve their accounts
 Participated in weekly meetings with upper management to develop strategies for increased performance across
the company
Conserve – Fairport, NY August 2008 – October 2009
Collection Supervisor – Private loan contract
 Correspond extensively with customer relative to resolving delinquent student loan debts
 Consistently exceeded company goals and expectations
 Participated in establishing procedure and guidelines for new lines of business
 Mentored new agents on the floor to ensure they were confident of processes and procedures used daily
Pioneer Credit Recovery – Perry, NY January 2005 – May 2008
Accounts Receivable Supervisor
 Regularly exceeded minimum performance requirements and goals
 Adhered to strict policies and procedures
 Using internet tools to find consumers contact information
 Entering payment information for consumers to ensure accurate and timely processing of payments
EDUCATION

2. State University College at Geneseo – Geneseo, NY
Bachelor of Arts in Mathematics with a secondary teaching certification