1. Larry A. Glass
88454 4th
Ave
Florence, OR
541-991-3106
larryaglass@yahoo.com
CAREER SUMMARY
Extensive experience in many areas of healthcare information technology. Over 10 years experience
as product manager/product owner for a Fortune 15 healthcare company. Developed requirements
and managed roadmap for novel system for medical clinics and brought system to market (co-patent
holder). Brought new and enhanced features to market in a timely manner. Experience in an agile
development environment and CSM/CSPO certified. Experience using Jira, Bugzilla and other
development management applications. Leading role creating requirements and prioritizing
development efforts in consultation with customers, colleagues and management. Managed
roadmaps and guided release timelines. Wrote release notes and user guides. Experience in the
managed care health insurance industry, serving in various positions with a leading independent
practice association in the Bay Area. Comprehensive experience in medical laboratories, including
position as Corporate Account Specialist for a major national hemodialysis clinical laboratory.
CAREER GOALS
Product Manager for healthcare information systems supporting patients, clinicians and business
customers.
EXPERIENCE
October, 1999-December, 2015
MCKESSON SPECIALTY HEALTH (Successor of ONCOLOGY THERAPEUTICS NETWORK (OTN))
San Francisco, CA
Lynx Mobile Product Manager (2005-December, 2015)
Product Manager/Owner for Lynx system. Worked with development team to create an entirely new
medication management system for oncology clinics. Working with multiple stakeholders coordinated
requirements development, worked with developers on iterating features and brought system to
market. After launch continuously aligned customer and company tactical/strategic needs with
application development by providing guidance to development staff and other stakeholders. Created
requirements including wireframes/mockups and detailed instructions. Managed product roadmap
and groomed backlog, prioritizing enhancements to ensure most important changes were addressed.
Ensured that high value features were prioritized and ensured they were released to a national market
frequently. Participated in daily standups and sprint meetings with developers to ensure priorities
were being honored and good velocity to release was being supported. Conducted demos of HIT
products for physicians, practice managers, nurses and pharmacists. Trained internal McKesson staff
and customers on HIT systems. Attended trade shows and demonstrate products to customers.
Application Specialist-Interfaces (2003-2004)
Assigned to Interface Development Group. Trained clients to use interface utilities for oncology
billing. Installed interface computers in client offices. Configured devices for TCP/IP communication.
Prepared and presented interface training programs for other Application Specialists and Sales team.
Consulted with interface engineers on enhancements and troubleshooting, bringing the client
perspective back to the interface development group. Participated in department strategic planning.
Created presentation for executive management to illustrate the strategic plan.
Application Specialist-Implementation (1999-2002)
Installed Lynx TM
oncology inventory control and information systems in oncology practices nationwide.
Trained nurses and physicians to use system. Provided follow-up assistance after installation. Added
new equipment to existing systems (label printers). Trained new OTN employees on system. Wrote
installation checklists and prepared reference documents for department.
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2. Larry A. Glass
88454 4th
Ave
Florence, OR
541-991-3106
larryaglass@yahoo.com
July, 1997-September, 1999
THE MILLS-PENINSULA MEDICAL GROUP, INC.
Burlingame, California
Administrative Manager, Information Systems
Managed information system project, overseeing two staff members. Ensured smooth operation of
claims processing computer system. Coordinated troubleshooting, working with vendor, system
administrator and network technician. Liaison with IS vendor, HHPC Systems, Inc. Coordinated
software upgrades. Responsible for production of monthly capitation payments and reports for
primary and specialty care providers. Member, managed care administrative team. Implemented
efficiency measures and improved interdepartmental communication. Facilitator of interdepartmental
work team charged with solving procedural problems regarding computer system. Wrote company-
wide and section specific procedures. Coordinated system maintenance and configuration changes
required to support organizational goals and policies.
Benefits Coordinator, Information Systems
Responsible for accurate loading of health plan benefits in HHPC system. Performed benefit
verifications for Claims and Utilization Management departments. Responsible for maintenance and
updating of benefits library. Performed troubleshooting of computer system behavior as related to
benefits issues (claims).
Team Leader, Member Services
Responsible for daily operation of member services unit at busy IPA. Duties include operational
management, creation and implementation of procedures, claims and eligibility troubleshooting,
supervising special projects as assigned. Reports directly to Administrative Manager of Claims
section. Served as facilitator for Operations Team, created to address company-wide problems and
challenges.
Nov., 1995-April, 1997
SPECTRA LABORATORIES, INC.
Fremont, California
Account Specialist
Responsible for corporate client management and support. Managed
communications between Spectra and multi-unit dialysis systems. Maintained
dialogue with management and administrative staff at client facilities.
Responsible for design and implementation of client service projects. Designed and conducted
inservices and training for clients. Participated at trade shows.
1994-1995
UNITED WESTLAB
Santa Ana, California
Laboratory Services Consultant
Advised management regarding laboratory systems, marketing and client services. Coordinated
transition of operational oversight to new management team. Served as assistant to company
manager/owner.
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3. Larry A. Glass
88454 4th
Ave
Florence, OR
541-991-3106
larryaglass@yahoo.com
1980-1994
SANTA MONICA HOSPITAL MEDICAL CENTER LABORATORY
Santa Monica, California
Manager of Outreach and Consolidation Services, 1990 - 1994
Managed Outreach and Consolidation department, reporting directly to the Laboratory Manager.
Refined and improved Outreach service by adding additional clients and programs. Developed fee
schedules to comply with HCFA regulations. Instituted streamlined billing protocol. Updated and
improved procedures and information resources for accessioning and client services staff. Managed
Consolidation Services. Worked with lab manager to develop systems for performing tests from eight
other Unihealth facilities. Developed Quality Assurance systems to ensure that accessioning,
reporting and clients services functions achieved a high level of accuracy. Acted as Assistant System
Administrator. Trained staff and developed procedures: HIS (GTE) Billing Systems; Order
communication system: Member of team analyzing lab I.S. requirements
Management Assistant, 1989 - 1990
Coordinated day to day activities of Outreach Services. Developed and expanded client base.
Improved accessioning systems. Coordinated billing activities. Functioned as member of LIS
installation team. Helped to develop and install LIS on schedule. Developed training program that
allowed all personnel to be trained in minimum amount of time. Responsible for daily LIS
maintenance activities.
Laboratory Technician (Levels 1-4), 1980 - 1989
Operated laboratory analyzers in Chemistry, Hematology, Diagnostic Immunology and Microbiology.
Set up cultures in Microbiology (bacterial/fungal/AFB). Performed quality control testing in all lab
areas. Performed Phlebotomy and specimen processing. Performed courier services
EDUCATION
Pre-med coursework completed, Santa Monica College (two years)
Santa Monica, California
Bachelor of Arts, Religious Studies, University of California, Santa Cruz.
Santa Cruz, California
CERTIFICATIONS
 Certified Scrum Master – Scrum Alliance (July 2015)
 Certified Scrum Product Owner – Scrum Alliance (July 2015)
US PATENTS
 20060190297 (JOINT) - Portable charge capture and inventory management system (Lynx
Mobile)
 Patent applied for (JOINT) – MCKP-0682 SYSTEMS AND METHODS FOR IMPROVING
CENTRAL PHARMACY-TYPE DISPENSING OPERATIONS
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