1. Andy Billman
2755 Quailview Lane
Hilliard, OH 43026
(614) 949-0702 / email:osufangab@att.net
Information Technology Specialist
Delivering Technological Solutions to Improve Operational Productivity and Efficiency
Summary of Qualifications
Solutions-focused, team oriented Information Technology Specialist with 16 years
broad-based experience and hands-on skill in the successful support and maintenance
of medical care software. Self-directed facilitator, well- versed in areas such as systems
engineering, programming analysis and customizing hardware/software
applications. Keen analytical strengths used in problem solving, troubleshooting,
management and support. Is competent in managing sensitive and confidential
information; known for approachability, diplomacy and calm demeanor.
Professional Experience
Ohio Health, Columbus, OH
Senior Applications Specialist, August, 2008 – present.
• Provide second level support to internal Help Desk to resolve system issues with
specific applications, including Horizons Medication Manager (HMM) and
associated interfaces.
• Perform daily maintenance tasks for pharmacy systems including charge recon,
drug inventory and charge master.
• Troubleshoot application issues timely and efficiently.
• Troubleshoot HL7 interfaces, admission, orders
• Testing updates/patches to applications
• Prepare comprehensive data and system analysis reports for end users.
• Patch window servers and Mckesson support equipment associated with the
pharmacy.
• Consult with software vendors and provide solutions to customer needs.
Mount Carmel Health System, Columbus, OH
Applications Specialist, June, 2001 – July, 2008.
• Provide second level support to internal Help Desk to resolve system issues with
specific applications, including Cerner Lab, Bridge Medical, Windows XP,
Microsoft Office, and numerous industry specific applications.
• Assist in deploying Help Desk to serve the needs of 1,000 employees/users.
• Identify and implement technologies and methods of using existing technology to
help users work more efficiently.
• Investigate issues reported by customers in a timely and efficient manner.
• Perform daily maintenance tasks including laboratory, medication administration,
clinical documentation and repository applications.

2. • Consult with software vendors to provide solutions to customer needs.
Billman 2
• Prepare comprehensive data and system analysis reports for end users.
• Project manager for software and hardware upgrade/conversion for medication
administration system.
• Conduct training for end users and technical specialist.
Shared Medical Systems, Dublin, OH
Healthcare Systems Consultant, Sept. 1997 – May, 2001
• Oversaw installation and set up of patient management system.
• Proficiently analyzed existing systems to design software conversion.
• Tested and integrated ancillary systems and interfaces.
• Provided training and support for internal and external customers.
Mount Carmel Health System, Columbus, OH
Medical Laboratory Technician, May, 1993 – Sept., 1997
• Tested and analyzed patient fluids resulting in accurate patient care.
• Assigned to laboratories in the following areas: Hematology, Chemistry,
Microbiology and Blood Bank.
United States Navy, 1982 – 1988
• Nuclear power trained electrician
• Electrical power plant operations
• Tested, maintained, and troubleshot electrical systems and equipment
Education
The Ohio State University, Columbus, OH
Bachelor of Science in Medical Technology
Graduated Cum Laude
Skills
Computer Skills:
• Windows XP, Microsoft Office Suite of Applications
• Crystal Reports
• Ability and desire to learn new technologies quickly