Barbara Gurskey has over 20 years of experience in electronic medical records administration, training, and support. She has implemented and supported various EMR systems like Athena Health, Greenway PrimeSuite, and Salesforce. She is highly organized with a proven track record of managing teams and clients. Her experience includes roles like clinical application analyst, customer service manager, and help desk manager.

1. Barbara J. Gurskey
Edison, NJ
201-887-3197 bjg204@gmail.com
Highly-organized, versatile professional with demonstrated experience in Electronic Medical Records
administration, training and support, customer service, project management, help desk management, asset and
vendor management.
 Implemented, trained, administered and supported Health Care IT services/products including Athena Health,
Greenway’s PrimeSuite and Success EHS, and Salesforce
 Lead on Meaningful Use/CQM and MACRA/Mips Initiatives
 Created detailed metrics reporting to identify service and product deficiencies
 Created training documentation for both external clients and in-house staff
 Over 20 years in managing, mentoring and motivating staff including 24/7 global support
 Proven track record working cross-departmentally with all IT and business teams teams including development,
product, programming, support and client services
Employment Background
ASTRA HEALTH LLC June 2016 – November 2016
Clinical Application Analyst/Trainer (Downsizeddue to Reorganization)
ProvidedGreenway PrimeSuite Support and Training to staff of Astra Health Primary and Urgent Care locations.
 Improved centers use of PrimeSuite through workflow evaluation and creation of documentation.
 Initiated project and contracted with external resource assistance for MACRA/Mips Initiatives
 Improvement of patient satisfaction in coordination with Director of Marketing
 Enhanced claims submissions and remediation process
 Researched,contracted and implemented automated patient reminder solution
 Lead initiative for electronic transmission of structured lab orders and results
HENRY J AUSTIN HEALTH CENTER (HJAHC) August 2012 – June 2016
Clinical Application Analyst/Trainer (Offeredpositionwith Astra Health)
Implemented and provided operational support, technical support, training and management of Athena Health and
SuccessEHS Electronic Medical Records applications to HJAHC’s 4 locations.
 Responsible for department workflow analysis and changes as they pertain to Athena Health and SuccessEHS,
including Scheduling, System Administration (new user login creation, credentialing), creation of Order Sets and
Picklists, maintenance of Medication Module (eRx).
 Project Manager on Meaningful Use/CQM initiatives, ICD-10, UDS Team member and PCMH Application
Coordinator
 Trained staff on new functionality in preparation for implementation of upgrades. Train new employees on full
application and Health Center workflow. Created customized training documentation
 Lead on search for new EMR; gathering clinical and administrative department needs in creation of requirements
document and coordination of vendor demonstrations to prepare for presentation of recommendation to HJAHC
Board of Directors.
KEYCARE INC January 2011 – June 2012
Electronic Medical Record Application Analyst (Hired by Health Center supported under Keycare)
Responsible for support and training of SuccessEHS for four NJ Federally Qualified Health Centers.
 Serve as liaison between EMR vendor, Keycare and Keycare centersto facilitate and resolve any outstanding
EMR application issues
 Collaborate with EMR vendors to ensure they comply with the terms of their contracts and that health centers are
supported through implementation and support
CITIGROUP (Manpower Consulting) October 2010 – January 2011)
Customer Care Application Support (Offered full time position at Keycare)
Provide 3rd level support for platinum tier clients using Citigroup Electronic Banking services.
 Review and troubleshoot incoming payment, file and reporting issues for severity and resolution path
 Support client financial transactions with business, service and technology partner groups

2. Barbara J. Gurskey Page Two
PERCEPTIVE PIXEL, INC May 2010 – October 2010
Customer Service/Project Manager (Offered assignment at Citigroup)
Managed global support/installation team for the suite of Perceptive Pixel products including the Multi-Touch wall and
accompanying software used by broadcast companies, governmental agencies and businesses.
 Created 24/7 support and installation department for the startup company including staffing, processes and procedures
 Worked across departments including sales, purchasing, accounting, software development and R&D to improve
client services and support
 Using Salesforce,Jira and Confluence created a tool/database to collect and manage asset and installation information
CITIGROUP (Adecco Consulting) June 2008 – December 2008
Section Manager, Electronic Banking (Department Eliminated)
Managed team supporting external corporate electronic banking clients using on-line trading suite
 Coordinated with technology and client services to create client and internal Service Level Agreements
 Primary escalation point for Clients and Customer Service Team for Tier 1 and at risk clients
ALERI, INC. April 2009 – May 2009
Support/Product Specialist (Firm Dissolved)
Supported global client base in use of Complex Event Processing tools and services
 Created new and redesigned existing support procedures and processes
 Gathered product data and client enhancement requests. Communicated to engineering team using Salesforce and Jira
DIGITAL RAILROAD, INC. November 2006 – February 2008
Director, Member Services and Support (Firm Dissolved)
 Created and managed global team supporting photographers and photo buyers worldwide.
 Hired, mentored and trained global support staff
RICHARD FLEISCHMAN ASSOCIATES September 2005 – June 2006
Help Desk/Field Technician Manager (Department Restructured)
Managed 24/7 help desk of 13 help desk-technicians, 2 IT coordinators, and 23 field technicians
 Led team providing first, second and third-level support of over 300 external IT global clients
 Managed vendor relationships, including hardware,software,information services and data lines
 Created procedures and policies and Service Level Agreements for purchasing, projects and sales departments
BANK OF NEW YORK BROKERAGE (BNYB) July 2003 – September 2005
QA Analyst/QA Disaster Recovery Coordinator: Trade Support
Established and tested electronic trading lines with BNYB clients and vendors
 Worked across business units to establish cross-functional criteria
 Scheduled BNYB disaster recovery plan testing and documented results
J&W SELIGMAN & CO., INC January 1997 – March 2003
Technical Support Service Desk Manager - 1999 - 2003
Managed help desk responsible for first and second level support
 Coordinated and prioritized work schedule for 10 second and third level and network technicians
 Provided interface between 500+ member user community and IT department
 Created help desk procedures which improved 1st
level call closure by 19%
 Created management analysis and trending report, resulting in improved technician response time and call closure rate
Continuing Education and Training
Project Management - American Management Association Help Desk Management - Help Desk Institute
New York Society of the Deaf - American Sign Language Middlesex College, Edison, NJ - Liberal Arts
Glassboro State College, Glassboro, NJ - Theatre Arts
Affiliations
Founder, NYC Chapter - NY Magic Support Desk User Group
Former Board Member - American Cancer Society
Member: NAI Customer Council, Help Desk Roundtable, Help Desk Institute
Past President - Hoboken Ski Club, 700 member social/service club, annual budget of over $500,000
Referencesupon request