1. Pamela Mo ntag nese Wi lhe lm wyndendown@gmail.com
860.946.7587 cell
SUMMARY OF QUALIFICATIONS
Motivated professional seeks to utilize strong presentation skills, process analysis, project management, and system
documentation skills. Proven organizational, interpersonal, and communications skills bundled with mentoring and
leadership experience in various support settings.
PROFESSIONAL EXPERIENCE
DELIVERINGRESULTS – Global Escalation Management (2015) – Ensured all individuals completed training
and gained login credentials. 257 individuals were supported during the GEM launch translating to 100% training and
granting of login credentials were completed within the targeted timeline. I provided support and guidance in a reliable
and knowledgeable manner by responding promptly, accurately and pursuing a solution until the individual/inquiry was
fulfilled.
QUALITY & COMPLIANCE – Clinical Trial Management System, Oracle Clinical Remote Data Capture
(2015) – Alerted to a pattern of inconsistent enrolment count between O*C and CTMS which was attributed to patient
transfers. Accurate patient information is necessary for payments and enrolment information therefore it is business
critical to ensure this process is carried out properly. Set the direction and led a cross functional group of individuals to
coordinate the activities required to resolve the issues. Led a number of individuals in productive meetings and
generated clear directives and reference material. The follow up correspondence was clear and kept the group moving
toward a resolution. The meetings and correspondence supported the issues and provided direction for data
management and trial tracking. Consolidated all relevant material and created a document containing the list of
reference material, with links, for the O*C to CTMS transfer of patients.
PROJECT MANAGEMENT
BICTP to BIRDS Access Database (2015) – Management requested a tool to be developed to capture and track the
weekly trial document extract process on a document by document basis. Worked in partnership with MS Access
developer and extract team to develop and implement a tool that would automate the LoEE naming process, generate a
transfer (XML) file and capture the before and after file name. As a result of this automated solution, this database has
decreased the amount of time needed to extract documents, ensures the accurate LoEE naming, and creates the history
of a file from BICTP to BIRDS. To quantify the impact, from start to finish, it now takes approximately four hours for
one FTE to complete 90-100 documents. This is half of the original extract time for two FTEs. The extract team has
moved more than 10,00 documents and maintained a one day turn around with a return rate of 2% for naming
corrections over a six month period.
CUSTOMER ORIENTATION
CLINERGIZE Key User (2015) – Clinergize is a web-based portal that manages collaboration across clinical trial sites
in the form of online document distribution and collection, enhanced trial communication and instant oversight into
site document status. I recognized the need for improvement in the delivery of training to increase acceptance of the
implementation of Clinergize. I promoted the concept of just-in-time training videos for internal and external
individuals. I led a team to evaluate and identify relevant training topics and scripted, created and produced test videos
for feedback. This idea was very well received and has been recognized by the Global Team as bringing substantial
value and will be implemented globally. The implementation of this original, forward thinking approach to the support
model will measurably increase productivity and provide more efficient, timely response to training needs.

2. Pamela Montagnese Wilhelm continued
WORK HISTORY
Boehringer Ingelheim Pharmaceuticals, Inc., Project Management; Ridgefield CT (March2006 – present)
Specialist IV, BICTP Key User, CTMS Key User, and GEM Key User.
SME and responsible for the user support of local Clinical Operations Medical Systems and related clinical drug
development processes. Foster a close working relationship with clinical teams and maintain a clear understanding of
support needs, US regulatory requirements, corporate and local process adherence, and just in time training. Depended
upon to contribute to the development of best practices and the optimal utilization of the clinical operations systems at
BIPI. Project team member and responsible for the quarterly and year end reporting of Open Payment a.k.a. Sunshine
Act for all US spend.
Recipient of BIPI of Excellence in Action Award 2011
Recipient of BIPI Golden Achievement Award 2009
General Reinsurance Corporation; Trumbull, CT (2001 – 2006)
Global Reinsurance - Project Analyst/Technical Support
Managed three separate reinsurance rating tool applications developed in-house and distributed to two external clients
with combined revenues of $20 million.
 Evaluated the impact of new business requirements on the existing architecture, systems, and database.
 Performed database management tasks utilizing tools such as MS SQL, ERwin data modeling, and ODBC.
 Created budget and presented business and cost analysis reports for the Project Management Office (PMO).
Insurity; Ridgefield, CT (1998 – 2001)
Casualty Insurance Software Developer - Quality Assurance Testing Manager
Managed the quality standards for the VB application in the Oracle environment during development and ensured the
reliability of system performance remained intact and satisfied client expectations.
 Performed continual analysis that resulted in improved testing methods, processes, and tools
 Researched, selected, and implemented automated test tools. Created, updated, and executed regression tests.
Gartner Inc.; Stamford, CT (1989 – 1998)
IT Research & Advisory Services - Client Inquiry Call Center Supervisor (1995 – 1998)
Managed eight Client Inquiry Specialists (CIS) responsible for incoming inquiries from external clients and colleagues.
 Provided liaison to senior management regarding client service, satisfaction standards and adherence.
 Created effective client satisfaction and quality assurance procedures and material.
 Worked with CIS team members to accomplish departmental objectives and provided coaching and feedback
to CIS staff that ensured positive attitude and high quality client service.
EDUCATION
Masters of Science, Computer Information Systems, Quinnipiac University, May 2006
Bachelors of Science, Animal Science, Utah State University; Logan, UT
Associates of Science, Business Administration, Southern Vermont College; Bennington, VT
CERTIFICATION
University of California, Irvine – Coursera, Work Smarter, Not Harder: Time Management 2015; Initiating and
Planning Projects 2015; Project Management: The Basics for Success 2015
University of Pennsylvania - Coursera, Better Leader, Richer Life; February 2015
American Management Association – Project Scope and Requirements Management; December, 2008
Good Clinical Practices for BI – Pharmaceutical Education & Research Institute; August, 2007
COMMUNITY SERVICE
Connecticut Dressage Association – Board Member and Newsletter Coordinator (2015-present)
New Milford Homeless Shelter Volunteer (2015-present)
Co-chair Roxbury Congregational Church Holiday Fair; Roxbury, CT (2011-present)