James Fiser is a healthcare IT consultant with 17 years of experience implementing and training on NextGen EMR systems. He has worked extensively with specialty clinics, family practices, hospitals, and correctional healthcare settings. Fiser specializes in requirements gathering, data modeling, process mapping, and designing workflows. His experience includes leading large scale EMR implementations, training hundreds of providers, and troubleshooting lab ordering and result interfaces.

1. JAMES FISER
Consultant
Dimondale, MI
517-599-8708
Jfiser951@gmail.com
PROFESSIONAL SUMMARY
I have 17 years of experience in healthcare IT in various settings including specialty clinics, family
practice and governmental healthcare settings
Healthcare IT professional with specialized expertise in enterprise implementations of NextGen
EMR systems
Highly proficient in gathering, analyzing, and defining business and functional requirements;
aiding in data-modeling and process-mapping initiatives; and designing and re-engineering
processes, workflows, and technology solutions for healthcare systems and networks
PROFESSIONAL HISTORY
Leidos Health (formerly Science Applications International Corporation)
Consultant 2011 to Present
NextGen Healthcare – Various clients 2015-2015
 Remote training for specialty providers (Urology, Family Practice & Dermatology)
 Install ICD-10 application hot fix and train on use of software
United Health Services – Binghamton, NY 2015-2015
 Core Group Training – NextGen EHR software for tech services staff
 Training on NextGen Share
NIX Hospital – San Antonio, TX 2015-2015
 Acting NextGen DBA
 Clean and sync all NextGen databases to current versions
 Install and train NextGen Share
 Train permanent NextGen DBA
 Assist with training documentation for various parts of EHR application
Virtua Health System – New Jersey 2014-2015
 EPM 5.8 training
 Template editing and build
 Document editing
 Monitor and input Lab Corp, Quest and in house lab results from the Rosetta Holding Tank
Winter Haven Hospital/BayCare Health System 2013 to
2014
 Coordination of HIE and interface setup for lab order and result processing
 Worked with NextGen to install 5.8/8.3 update
 Validation of template and documents post update
 Monitor incoming lab results via Rosetta Holding Tank
 Developed troubleshooting and training documentation for all aspects of ordering and
resulting labs, HIE and Interface maintenance and Orders Module

2. JAMES FISER
Consultant
Dimondale, MI
517-599-8708
Jfiser951@gmail.com
Leidos Health (formerly Science Applications International Corporation)
Consultant
Adventist Health System – Winter Park, FL 2011 to 2013
Team Lead and Systems Analyst
 Leads trainers onsite to facilitate problem resolution and coordinate scheduled training
 Develops workflow documentation for NextGen 5.6 and 7.7 functions, including
anticoagulation, check-out template, and manual input of laboratory results
 Assists in template build, modification, break, and fix efforts
JDM Consulting, Trinity Health Systems – Livonia, MI 2010 to 2011
Systems Analyst
 Assisted with implementation of NextGen 5.6 and 7.9 across organization’s network comprised of
physician offices, clinics, and range of specialties
 Analyzed workflow and made recommendations for template edits
 Performed template editing, including copying, changing, and updating triggers to comply with
local requirements
Correctional Medical Services – Creve Coeur, MO 1997 to 2009
Implementation
 Participated in requirements gathering groups to develop screens and templates
 Tested screens and templates as developed ensuring workability before moving to client test bed
and, ultimately, to production database
 Worked with two trainers to provide classroom and follow-up, onsite coaching to more than 600
initial users
 Worked with individual prisons and ambulatory clinics to redesign patient flow and staff
responsibilities
Training
 Conducted initial training and follow-up for new primary care providers of more than 70 MDs,
DOs, NPs, and PAs
 Developed policies and procedures consistent with those in community to support physicians
responsible for mid-levels in respective areas
 Trained providers on all modules, including entering demographics, history, and physical
 Computerized ordering of laboratories, drugs, imaging, diagnosis, procedures, tasking, and email
 Developed special templates and modules to enter requests for specialty services
Lab Ordering and Results
 Worked with providers, central IT department, and laboratory provider to ensure results were
input correctly, received, and signed off in timely manner
 Worked with laboratory vendor to develop file that was transferred electronically using a standard
HL7 format, making it easier to detect errors
 Ran audit reports weekly and made follow-up calls to providers to review laboratory results that
had not been previously reviewed and signed off
Specialty Providers
 Developed ad hoc reports used to track utilization management requests, laboratory ordering,
encounter entry, and other areas of interest
 Aided an infectious disease specialist who used EMR exclusively to enter all drug information,
clinical notes, and template information, and worked with specialist to implement telehealth
solution, resulting in 90% of clinical visits being conducted via telehealth

3. JAMES FISER
Consultant
Dimondale, MI
517-599-8708
Jfiser951@gmail.com
Practice Management
 Provided claims and eligibility troubleshooting for corporate and partner system; followed up with
specialty provider billing offices on problems with claims or when provider was having problems
with claims reimbursement
 Audited paid and pending claims files using categories, including specialty, provider, and
geographic area to verify and justify claims payment and to set boundaries for contract pricing
 Used NextGen tasking module to create groups and events used to assign tasks to individuals or
groups
 Contracted with medical specialists to perform specialty clinics onsite at prisons and offsite at
medical offices
CORE COMPENTENCIES TECHNICAL COMPENTENCIES
 Relational Databases NextGen(EHR, EPM, CHS, etc.)
 Master file clean-up Snag-It
 Workflow analysis Crystal Reports
 Template editing SQL Query
 System implementation Microsoft Excel, Word, PowerPoint
 Template build and modification
 Problem solutions, training, and support
EDUCATION & PROFESSIONAL DEVELOPMENT
 A.S., Business, Lansing Community College, MI
 Certificate in General Insurance
 Continuing NextGen update webinars and classes including 5.8 and KBM 8.3.10
 SQL training courses through LearnitFirst.com