1. Natasha Holly
3815 Heather Drive West Cell: 561-577-6111
Greenacres, FL 33463
Career Overview
Bilingual (Spanish) Medical professionalwith over 9 years experience in diverse specialtyoffices suchas general surgery,
pain management, gastroenterology, and a multi-specialty medical corporation both in the physician office, ambulatory
surgical,and substance abuse setting.
Excellentcommunicationand computer skills;abilityto work independentlyor as partofa team to meetprojectdeadlines;
multicultural awareness with a high level of adaptability.
Personable with the ability to multi-task and prioritize. Well organized and detail-oriented with 5 years experience
accurately auditing/updating patientcharts. 4 years’ experience in provider and staff training for EHR medical systems.
Competent,energetic,and results-oriented team-player with ability to manage multiple busymedical offices and provide
top-level support.
Other areas of expertise include: Experienced in 5 EMR systems;effective trainer for new employees,managers,and
physicians; experienced in training Allscripts EHR, Medical Mime Substance Abuse and Ambulatory EHR, and SCAN,
Misys Tiger, and Dragon .
Experienced in Meaningful Use Requirements,as well a Medicare and Medicaid guidelines.
Skills Highlights
Core Accomplishments
Training
 Successfullytrained staff,including providers and managers in all office systems and databases,policies and
procedures while focusing on minimizing errors and generating superior results.
Technology Proficient
 Developed a strong knowledge of hardware and software while keeping abreast of new applications that
increased efficiencyand productivity for managementand clients.
 Training Specialist  HCFA Common Procedure Coding Systems (HCPCS)
 Jira – System Dashboard  CurrentProcedural Terminology(CPT)
 Tiger Practice Mgmt System  International Classification of Diseases (ICD.9 ICD.10,
DSMV)
 AdvantX Practice Mgmt System  Medical billing
 M.O.S Practice Mgmt System  CMS-1500 billing forms
 Sale Demonstrations  UB-92 billing forms
 Microsoft Office skills  Salesforce
 System development  Claims appeal procedures
 Reportanalyst  Insurance processing
 Administrative operations/support  Insurance eligibilityverification
 Team building/motivation  Business correspondence
 Employee training and development  Filing and data archiving
 HIPAA compliance  QA testing
 Medical terminology  Patient charting
 Problem resolution  Meet deadlines

2. Professional Experience
Rennova Health. Corporate Office November 2013 to Present
Solution ConsultantManager of the SoutheastDivision
West Palm Beach,Florida
RESPONSIBILITIES AND STANDARDS
RESPONSIBILITY I – TRAINING/IMPLEMENTATION EMR SYSTEM
 Provide expert subject matter knowledge on EMR software,clinical operations and workflow on 3 systems (M2 select,
M2 Pro, M2Speak)
 Conductclassroom style training for users on the EMR System
 Conductone-on-one training sessions with users as needed
 Trains all staff remotelyor onsite on the currentoffice processes and procedures
 Develop and continuouslyupdate training materials for various training sessions (Job Aids,Reference Guides,
Orientation,Advanced, Refresher classes,Helpful Hints,FrequentlyAsked Questions)
 ConductGap analysis - observations ofusers in their environmentto identify areas for improvementand suggestions
for workflow redesign.
 Understand CMS billing and coding requirements for integrated billing system (Collaborate MD)
 Understand and train in integrated laboratory systems on each Mime system.
 Updates staffon new and revised procedures and policies.
 Addresses all employee questions and concerns,manage communication between physicians and pertinentstaff
 Train and orientall new employees
 Review electronic templates and documents using EMR tools
 Create and updated templates as needed for ambulatory/rehab as needed
 Help resolve critical problems related to implementation
 Create and implementcompetencycheck listfor all employees
 QA testing all the bug fixes and new feature implemented in the EHR system
 Demonstrate the EHR system to potential new clients
RESPONSIBILITY II –TEAM & INTERDEPARTMENTAL COLLABORATOR
 Works with EMR Informatics Specialistand System Admin to ensure all updates and changes to EMR program are
incorporated into training
 Work with EMR Informatics Specialistto ensure all forms/templates are partof system.
 Works with Informatics specialistand System Admin to create online training manuals and videos
 Hosting online software demonstrations to effectively demonstrate the capabilities ofthe EMR to potential clients to
supportthe sales team in helping them exceed sales goals.
RESPONSIBILITY III – PROFESSIONALISM AND PERSONAL GROWTH
 Assumes responsibilityfor personal and professional developmentto ensure currentknowledge in the
profession/position
 Maintains and displays currentknowledge ofdevelopments.
 Attends and participates in all appropriate educational workshops as scheduled
RESPONSIBILITY VI – INTER-PERSONAL RELATIONS
 Displays a caring and courteous attitude and represents Rennova Health in a positive manner.
 Maintains the confidentialityof employees and departmental information.
 Demonstrates a high level of mental and emotional tolerance and even temperamentwhen dealing with people,using
tact, sensitivityand sound judgmentatall times.

3. Medical Specialistofthe Palm Beaches,Corporate Office May 2012 to August 2014
Educational Resource Facilitator
Lake Worth, Florida
Training
 Conduct effective in-classroom training to develop knowledge on MSPB Applications including Allscripts EHR
and Scan, and Misys Tiger for all new hires.
 Deliver instructions and guidance on functional workflows specific to offices
 Provide Pre- and Post-Go Live Support during application deployments
 Support office users by training, supporting, and troubleshooting with the computer systems by phone or in
office as needed
 Provide One on One sessions with providers thatneed assistance with the software
 Conductin-classroom training for all upgrades in Allscripts EHR
 Assistproviders to train their Dragon (Medical Microphone) to dictate the patient visits and consultations
Administrative
 Create training manual as well as step by step instructions for Allscripts EHR
 Create training manual for all upgraded data in the EHR System
 Create workflows for Allscripts EHR,including Misys Tiger and MSPB Patient Portal.
 Create exercises and testfor new hires to complete after training
 Data entry functions for compiling ofstatistics,reports,procedure manuals,and other documentation
 Clerical functions such as photocopying,scanning,and faxing.Proficient in Microsoft Office
Atlantis OutpatientCenter August2006 to May 2012
Billing Supervisor
Lake Worth, Florida
Account Management
 Verified payments done by insurance companies were accurate and according to contract guidelines.
 Performed regular contact with providers to discuss status of rebilling and reimbursement process to ensure
accountresolution.
 Updated patientaccounts and information on a daily basis.
 Processed accounts receivable and accounts payable including invoicing,cash application,researching charge
backs, discrepancies, issuing credit memos, reconciliation and responding to customer requests for
documentation.
 Contacted patients regarding unpaid and underpaid accounts,resolving all issues while maintaining a positive
and pleasantattitude. Reviewed and explained insurance plans to patients to guarantee full understandingof
paymentpolicies and procedures.
Reporting
 Daily and monthly close processing
 Compiled annual recommendations for end of fiscal year budgets.
 Managed daily office operations and maintenance of equipment, maintaining accurate records for all
business supplies.
Training
 Trained new employees on multiple medical billing programs and data entry software.
 Supervised and trained admitting,billing and collection staff.
Administrative
 Developed and instituted business office process and procedure guidelines.
 Evaluated and modified business office processes.

4.  Assisted in all areas of administrative work including data entry, receptionist duties, file organization,
research and development.
 Organized charts regularlyin accordance with facility policy and procedures.
 Scheduled surgeries/procedures for multiple providers and booked operating rooms.
 Managed incoming and outgoing calls for busymedical office.
Excelled within deadline-intensive environment,ensuring accurate and on-time completion ofall projects.
Consistentlypraised bymanagementfor the qualityand timeliness ofreports,attention to detail, and exemplarycustomer
service deliver and team-player attitude.
Palm Beach Surgical Associates March 2005 to August 2006
Front Desk Coordinator
Lake Worth, Florida
Training
 Trained new employees on multiple medical billing programs and data entry software.
Administrative
 Assisted in all areas of administrative work including data entry, check-in/out, posting,receptionistduties,
file organization.
 Managed incoming and outgoing calls for busymedical office,10-line switchboard.
 Prepared,processed and confirmed all documents for EMR scanning and retrieval.
Education
Palm Beach Community College 2001-2002
Lake Worth, Florida
Santaluces Community High School 2001
Lantana,Florida