1. Susanne M Kobe
ADDRESS: 4753 White Bay Cir Phone Number: 813-695-8724
Wesley Chapel, FL. 33545 Email: Susanne.kobe@outlook.com
Objective: To gain the ability to utilize acquired skills in system implementation, and offering
suggestions and guidance to improve process flows that assist in maintaining high customer
service and quality standards within an Information Services department impacting Patient
Care
Expertise:
LAWSON/INFOR: Supply Chain, Finance,
General Ledger
Patient Charging andd Revenue
management. Maintaining conversion
factors for healthcare supplies
Nuvia Data Cleanse Tool Implementation
Rightfax/Document Direct/MHC PO
interface
Application testing for upgrades or process
improvements.
RQ500 Ebuilder Captitol Interface to
Lawson PO
Smart devices (iPad, iphone, Blackberry,
Android, etc)
Liaison for Patient care representatives and
systematic processes
Linux/Ubuntu OS, Virtual Machines
Patient Care systems and support
Field Services and Clinical
Hardware/software support
Knowledge of accounting, budgeting,
forecasting, revenue, and expenses as well
as reconciling GL accounts.
Basic Knowledge in system outputs through
Cloverleaf interface into Cerner.
Cerner EMR and Surginet pricing,
application functions, conversion-ns for
patient charging. Power chart support
Supply Chain process flow
Materials Management system support
Mediclick Contract
Management/negotiation
BEACON Plan and development with Project
coordination.
Cloverleaf Interface and data mapping
Lawson to Cerner EMR
GTIN test pilot implantation for best
practice that will base decisions for future
process flow.

2. Education and Training
 AA degree 2009: St. Petersburg College
 BAS degree in Technology Management: St. Petersburg College May 2012
 A+ Certified
 Pursuing Masters in Healthcare Administration and Informatics starting March 2013
Employee History with in BayCare Health System
2012- Current- Materials management system support
 Supporting the supply chain and item master module of the Lawson system.
 Maintaining the contract repository and making necessary changes, upgrades, adds and
any additional modifications needed.
 Exporting and importing files within data bases
 Building and running Lawson Add-in Queries
 Responsible for entering correct conversion factors for patient care supplies according
to how the dispense unit of measure should be charged out to the patient.
2010- Bay Care Health System-Information’s Systems
 Ability to identify and troubleshoot hardware components ex; Switches, PS2 cables, DVI
& VGA cables, Hard-drives, CPU, fans, etc.
 Maintains Database/Inventory/Deployment of Devices and Materials management for
Computer supplies.
 Assists in project coordination, documentation and duties as assigned

3.  Provides system maintenance and support of hardware and software for workstations
 Communicates with team regarding processes, repairs, or replacement of equipment
pertaining to contracts associated with equipment involved.
 Provides system maintenance and support or hardware for printers
 Responsive and quick with turnaround times and aware of priority circumstances.
 Worked as the sole technical support technician at the CBO, helped with installing
Siemens and making sure the application was supported as needed.
July 2006 – 2010 BayCare Health System Finance/Payroll Department
 Assisted with team member account reconciliation
 Processed payroll.
 Dealt with Legal documents and contracts in regards to employee wage garnishments.
 Analyzed job functions through Lawson, Kronos and Image Now
 Utilized CISCO telephone system.
August 2002-July 2006- West Coast Federal Credit Union:
 Involved in Reconciliations, Customer relations, and assisting in software support.
 Responsible for taking inventory of cash for auditing purposes.
Refrences:
Upon Request
.