1. PAWANDEEP S.
Mobile: 0401 020 521; Email: pdsingh26@gmail.com; Location: Melbourne - VIC
SUMMARY
I’m a Senior Project Manager with extensive Subject Matter Expertise in Hospital Information
Systems with over 10 years Health domain experience. I have 15 years experience in IT with a
growing career path from a technical background; Analyst Programmer through to Business
Analysis before Project Management. This has given me strong capability in delivering end to end
SDLC projects in the scope of 5-10 million dollars. I’m highly results-driven and passionate about
Health Information Technology and utilise clear and concise communication to enable business
transition and effectively guide various project teams.
SKILLS
• Proactive and Proven success in managing large IT projects from concept to commissioning
• Strong ability to deliver Business Process Management and Process Improvement Projects
• Exceptional Negotiation and Time Management skills
• Prince2, PMBOK, Agile and Expertise in Business Analysis methodologies
• Focus on Stakeholder Engagement, Transparency, Early and Predictable Delivery, Predictable
Costs and Schedule, Project allows for Change, Focuses on Business Value, Focuses on Users,
Improves Quality
• Strong Budgeting and Resource Planning
• Status reporting to Governance Forum and participate as a member of Steering Committees
• My Multicultural background with fluency of communication in 3 different languages gives me an
edge in managing diverse staff and building high performing teams
• Successful in understanding Intellectual property matters and drafting strategic
documentation/correspondence in multi million projects laying down a strong base for long term
win-win relationships
• Extensive Vendor Management experience
• Good understanding of Aged Care Information System, Medication Management Software
(Webstercare MedSig etc.)
• Health IT Applications domain expert – Hospital Information Systems, Patient Administration
System (PAS), EMR, Laboratory Information System, Radiology Information System (DICOM
interfacing), Clinical Information System (CIS), Main Stores & Pharmacy Distribution System,
House Keeping Management System etc.
• Specialized in Healthcare Applications Risk management and Compliances & Document
management like records management within the delivery of a program. Management of
electronic and hard copy records and their updating status.
• Proficient in gathering business and technical requirements from both formal and informal
sessions through interviews, NetMeeting, video conferencing, JAD sessions and conference calls.
• Possess very good organizational skills, with the ability to multi-task and deal with shifting
priorities to meet the necessary deliverables.
• Experience in developing Test Plan and Test Cases as per the business process requirements to
match the functionality requirements.
• Strong Experience in Implementing Main Stores & Pharmacy with Patient Billing and Distribution,
Online Patient Appointment System, Out Patient, In Patient, Ward Management (admission, bed
allocation, patient movement, doctor visit).
• Worked on the basics of healthcare standards such as HIPPA, HL7, DICOMM, ICD-10.

2. EMPLOYMENT SUMMARY
Duration Designation Company
Dec 2014 – To Date IT Consultant
MCIE (Melbourne City Institute
of Education), Melbourne.
March 2010 – August 2014 Sr. Project Manager – Health IT NVISH Solutions (NVISH Inc.)
April 2007 – Feb 2010 Project Manager – Health IT NVISH Solutions (NVISH Inc.)
Nov 2006 – April 2007 Manager – PropertyVertical.com A-1 Technology
Feb 2004 – Nov 2006 Assist Project Manager
SPS Apollo Hospital (Apollo
Hospitals)
August 1999 – Feb 2004 System Analyst Rana Informatics (P) Ltd.
EMPLOYMENT HISTORY
MCIE (Melbourne City Institute of Education), Melbourne Dec 2014 – To Date
IT Consultant/Project Manager (Reporting to CEO)
This is amongst the 100 fastest growing companies in Victoria.
 Currently working on a new project/venture in IT. This project is in Aged Care Management
Systems and IT support to Pharmacy’s.
 Gather information about the processes of how Aged Care facilities & Pharmacy’s are working
to deliver health services. Conducting business Analysis for the Pharmacy POS and Dispensing
applications.
 Conduct collaborative analysis of the integrated application of POS and Dispensing is one of
the challenges.
 Liaising with different Pharmacies relevant to the Aged Care facilities to conduct “AS IS” and
“To Be” process and Gap analysis to understand the work flow and how the process can be
driven by the introduction of a software application.
NVISH Solutions India (NVISH Inc. USA) April 2007 - August
2014
Sr. Project Manager – Health IT (Reporting to CEO)
NVISH is a California based Information Technology company with two offices in India that
provides end to end technology-enabled business solutions for global clients. It specializes in
software application development (Hospital Information Systems), web enterprise, web
solutions, digital marketing, business consulting services, SaaS, web support, smart phone
mobile solutions. The company employs 350 staff and with domain expertise in the Health
Sector.
Hospital Clients: IVY Hospitals India, Gian Sagar Medical College & Hospital India, Alchemist
Hospitals India etc.

3.  At NVISH I worked on a project iNERVE – HIS (Hospital Information Systems). It is an
elaborate application for a Corporate/Public Hospitals. My major responsibility was Project
Management in order to play a significant role in a successful delivery.
 Features like Scalability, Compliance, Agility and Accessibility were kept as prime goal.
 It was developed with Agile methodology, though the initial requirement was taken at large
as it is vital for any project to have documentation to make the project HIPPA compliant. It
improved overall pace of development. It gives ability to incorporate user and stakeholder
feedback early in the development cycle which helps ensure a successful product is built
with the features that reflect current business needs. Agile allows suggestions to be added
in earlier instead of later, when changes are more costly.
 Scrum practices were used while development. Had Test Driven Deliveries (TDD) for
separate modules. Conducted Scrum meetings to ensure: What problems are being
encountered (that can cause “drag” and reduce team velocity); what is currently being done;
what needs to be done (priorities for the day).
 The application covers all the processes of each department of a hospital including: PAS,
Online Patient Appointments, Patient Registration (Generation of unique ID), Out Patient, In
Patient, Ward Management (admission, bed allocation, patient movement, doctor visit), OT
management, Main stores(Inventory Management & Materials Requirement Planning),
Pharmacy management, Electronic Medications Management, EMR Electronic Medical
Records, Radiology Information Systems and Electronic Laboratory Information System,
Blood Bank, Discharge Summary, Billing & Finance, House Keeping etc.
My Key Responsibility Area to get the projects delivered to the clients in the committed
time frame:
 Analyzing the existing policies and procedures and providing the inputs to Executive
Management Team to fit into the compass project goals
 Conducting JAD sessions with different Business Users to develop new policies and
procedures for the Service Catalogue, Hospital billing, coding, special coding requirements
for Main Stores and Pharmacy
 Developing the requirements traceability reports
 Provide the User Acceptance criteria
 Developed Use cases, Test Cases for the Business users and QA team
 Identifying the Security Risks in the application that being built and address them in the
requirement document to avoid the security breaches
 Improved the new revenue cycle management and Electronic Medical Record (EMR) for
Corporate Clients, Medical Tourism Patients, Insurance Companies
 Manage different teams (Development Team, MIS/Reports Team, Testing Team)
 Being the domain expert, the knowledge transfer of practical working of a hospital was
explained to the development team
 Coordinated with the client and the development teams, to make sure that the requirements
of the client is met and the product is delivered
 Conduct Risk Management through running Audit trail Reports
 The errors/tickets raised by the testing team were escalated to me for discussions and there
after marked for rectification to the development team.
 200 + Management Information System Reports are successfully generated from iNERVE –
HIS.
 Manage the creation and delivery of higher management Dashboards
 Implemented the iNerve application at different client locations successfully.
 As a flagship project, I changed the existing HMIS application at a multispecialty hospital
with (iNERVE – HIS) in a stipulated timeframe of 4 months.

4. Product Promotion/Marketing
 iNERVE – HMS product web site www.inerve-hms.com was designed and developed
under my team management
 Presentations were given to prospective corporate clients
 Liaison with State and Federal government Health departments
 Presentations were given to Government departments like Department of Defense’s
DGAFMS (Director General Armed Forces & Medical Science), Ministry of Health State
Government.
A-1 Technology Nov 2006 – April 2007
Manager – PropertyVertical.com
A-1 is a USA based software outsourcing company with offices in India and US that provides
technology-enabled business solutions for global clients. They launched a web portal
www.propertyvertical.com. It is a successful venture for the real estate market. I was with them
as a Project Manager for PropertyVertical.com and I was reporting to CEO who was based in USA.
My responsibilities comprised of:
 Design and Development of the portal. The development, design and testing teams were
reporting to me.
 Coordinate with the Search Engine Optimization team for the portal’s web marketing
 To discuss and negotiate with the real estate agents for freezing their account with the
portal.
 To get the new features incorporated in the portal as per the market need.
SPS Apollo Hospital (Apollo Hospitals) Feb 2004 – Nov 2006
Assist Project Manager
I worked with “Apollo Hospitals India” as Assistant Project Manager IT from February 2004 to
November 2006. It’s a state of the art Multi Specialty Hospital having 350 beds. As I was engaged by
the Hospital right at the commissioning stage:
 I was member of the entire HIS (Hospital Information System) planning team and
coordination of networking and hardware implementation
 HIS was successfully implemented both in OPD and IPD. Personally implemented MRP
(Materials Requirement Planning) at the Central Receiving Store – Materials Dept. It is
integrated with other three modules i.e. HIS, FAS and Pharmacy. Developed the entire
MRP and Pharmacy modules which automated Quotation comparison, Purchase Orders,
GRN and successfully implemented them
 ABC Analysis Report was generated as part of the MIS
 Made around 45 MIS reports for the management of the Hospital to have transparent and
monitoring of the entire operations
 Risk Management was taken care through Audit trail runs
 Technical Responsibilities: Involved in the design, review, implementation, testing,
release of databases and application software.
 Involved in requirement gathering, preparing Data Flow Diagram, Process Model, Data
Model & working prototype along with other members of team. Used Advanced SQL and
PL/SQL techniques to improve the process performance. Database backups were done
with the help of scheduled Backups with the help of NAS Server and Veritas software.

5. EDUCATION
Year Education Description
1996
Bachelor Degree with Computer Science from Punjab University Chandigarh. India
2015 Certificate II in Security Operations from ISTA (International Security Training
Academy), Melbourne. Australia
TECHNICAL EDUCATION
Technical Education Description
1 Year Citation course in Computer Applications from “Digital Inc. USA” in 1996
Certificate course in Oracle & Developer 2000 from “SQL * International” in 1999
Oracle DBA. Cleared “Oracle Certified Associate” in 2004
(i) Introduction to Oracle 9i – SQL
(ii) Fundamentals – 1
REFREES:
 Shall be provided when ever required.
(Pawandeep)