Office Manager & Executive Assistant Resume

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10934 Huston Street, #204, North Hollywood, CA 91601 • 818.643.9357 • marladouglas@yahoo.com
Marla Douglas
Professional Skills
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• QuickBooks Pro
• WordPress
• Typing (80 wpm)
• 10 Key By Touch
• Management Skills
• Supervisory Skills
• Customer Service Skills
• Volusion Website Store
Accomplishments
 Initiated and created Office Manager manual with detailed instructions for management of office (2015)
 Initiated and created detailed instruction manual for production of products (2014)
 Initiated and created detailed job descriptions for all Nonie of Beverly Hills personnel (2013)
 Increased sales by 17% over prior year (2013)
 Added 15 new accounts increasing yearly sales (2012 and 2013)
 Instrumental in the design of the Nonie of Beverly Hills website (2012)
 Renegotiated contract with a major chain store preventing product discontinuation (2011)
 Produced all aspects of Hollywood Talent Quest singing competition and coordinated talent and judges (2008)
 Spearheaded construction, design and establishment of a 6,000 sq. ft., 14-suite, start-up office facility (2007)
 Took charge of accounts receivables recouping over $3,000 from seriously delinquent accounts (2007)
 Consistently received “Far Exceeds Job Requirements” reviews (1998 – 2001)
 Promoted from Office Manager to Vice President due to outstanding reviews and performance (2000)
 Supervised all aspects of an $8 million construction project including the plan, design and relocation to a
46,000 sq. ft. Class A high-rise building in downtown LA (1999)
Experience
05/2009 – Present Nonie of Beverly Hills Hollywood, CA
Office Manager & Executive Assistant
• Right-hand to the CEO – instrumental in leading and managing all aspects of the business.
• Hire, train and supervise in-house staff including office assistant, warehouse personnel and production personnel
• Customer service – process all wholesale and retail customer orders; advise customers of product selection and
usage, handle customer returns, replacements, credits, etc.
• Creation of marketing tools including presentations, one-sheets, brochures, etc.
• Purchasing of all production supplies including equipment, ingredients, bottles, shipping materials, brochures,
product labels, office supplies, etc.
• Create specials and marketing email blasts to customers using MailChimp
• Equipment maintenance and repairs
• IT maintenance and troubleshooting, including Nonie website maintenance and updates
• Maintain client and vendor databases
• File and recordkeeping maintenance
• Sales rep to stores including Whole Foods, Mother's Market, Lassens, Erewhon and several independent health
food stores and co-ops.
• Seek out, train and supervise outside sales reps and demonstration personnel
• Seek out and develop relationships with potential wholesale and retail customers
• Communicate with store buyers and maintain adequate stock of product
• Provide in-store and telephone training to store sales associates
• Perform demonstrations of products at stores, health fair events and farmers markets
• Process accounts payable, accounts receivable and payroll using QuickBooks Pro Accounting
• Executive Assistant duties including dictation, letter writing, personal bill payments, etc.

2. 818.643.9357 • marladouglas@yahoo.com
Marla Douglas
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10/2007 – 01/2009
(Company went out of business)
Burnley Music & Entertainment Complex Hollywood, CA
General Manager
• Responsible for entire facility operation, including basic IT troubleshooting, telephones, repairs and overall
maintenance
• Processed accounts payable, accounts receivable and payroll using Peachtree Pro Accounting
• Managed hourly/daily bookings of suite rentals
• HR responsibilities – Hired, supervised and trained receptionist, office assistant and interns
• Coordinated interviewing and booking of private music instructors
• Designed booking system of 14 individual suites using Google calendar
• Produced Hollywood Talent Quest singing competition and coordinated talent
• Negotiated with prospective vendors for maintenance services
• Designed flyers and marketing materials
• Created newsletters using Constant Contact program
• Maintained client and student databases
• Purchased furniture, equipment and supplies
• Public relations liaison
12/2006 – 06/2007
(Company went out of business)
Macy Gray Music Academy North Hollywood, CA
Director of Admissions
• Scheduled/coordinated group classes and private lessons
• Interviewed, advised and enrolled students
• Liaised with parents, students and instructors
• Maintained student records and databases
• Processed credit card, cash and check payments
• Supervised office assistant
• Supervised maintenance of facility
10/2005 – 10/2006 ViSalus Sciences Los Angeles, CA
Office Manager & Executive Assistant (part-time)
• Assisted with planning and coordination of monthly, quarterly and annual training events
• Travelled and participated in off-site training events
• Liaised with nationwide network of distributors
• Booked extensive travel and hotel reservations
• Scheduled conference calls and meetings
• Purchased and maintained office supplies
• Coordinated office repairs
• Fire/Life/Safety Coordinator and Floor Warden
• Building liaison
01/2002 – 10/2005 Freelance Administrative Consultant Los Angeles, CA

3. 818.643.9357 • marladouglas@yahoo.com
Marla Douglas
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03/1994 – 12/2001 Merrill Lynch Investment Managers /
Hotchkis and Wiley
Los Angeles, CA
Vice President and Office Manager
• Construction projects – instrumental in the plan, design, implementation and relocation to 46,000 sq. ft. offices in
a Class A, high-rise building
• Facilities management – building liaison, lease adherence, repair requests, access cards, after-hours access,
adherence to fire and safety codes, disaster planning
• Facilities maintenance – cleaning, repairs, lighting, carpeting, marble and tile flooring, upholstery, walls, wood,
appliances, plants, etc.
• Supervisory responsibilities – ensured smooth operation of facilities by hiring, training and evaluating
administrative assistant, reception, copy/fax center, and mailroom personnel
• Purchased furniture, seating, lighting needs, artwork, office supplies and stationery
• Maintained budget for Administration Department and audited invoices to ensure accuracy
• Coordinated in-office relocations, furniture storage and liquidation
• Organized and coordinated annual holiday card and gift mailing
• Excelled in anticipating needs, troubleshooting and handling tough situations
09/1992 – 03/1994 Nestlé USA Glendale, CA
Administrative Assistant
• Provided administrative and clerical assistance to 13 employees in the Specialty Foods Division
• Formatted and prepared color graphics presentation documents and spreadsheets
• Formatted and prepared statistical charts, tables and graphs
• Generated monthly sales spreadsheet reports
• Coordinated domestic and international travel arrangements
• Composed correspondence and generated expense reports
• Organized and maintained product supply room
02/1989 – 09/1992 Bank of America Los Angeles, CA
Executive Assistant
• Assisted Executive Vice President/Area Director of Real Estate Industries Group
• Liaison to five direct reports and 20 account officers
• Maintained and processed confidential personnel and departmental data
• Scheduled meetings and maintained EVP's calendar
• Performed administrative project work entailing research, data collection and some analysis
• Formatted and prepared statistical charts, tables and graphs
• Coordinated travel arrangements
• Composed correspondence and generated expense reports
Education
Lansing Community College, Fine Arts Major Lansing, MI
American Management Association – Los Angeles, California
• Facilities Planning & Design 1995
• Managing Multiple Projects, Objectives and Deadlines 1995
• Operating Your Office On All Cylinders 1996
• How To Interview People 1997
• How To Criticize and Discipline Employees 1999