1. Rosie Sandoval
1633 Forest Rd
LaGrange Park, IL 60526
708-965-3978
rosie_sandoval2002@yahoo.com
Accomplished and successful financial industry professional with broad-based knowledge of retail
banking transactions and customer service. Track record of excellence in customer service, account
processing, resolution of conflicts, and training new staff members. Reputation for quickly adapting to new
technologies, processes and procedures.
WORK HISTORY:
Therapeutic Services of America September 2014- December 2015
Accounts Receivable and Collections Specialist
• Recorded when earned and expenses recorded when incurred
• Check and process revenue accounts
• Making calls as soon as the account reach the due date
• Making arrangements with the firm
Millennium Trust Company December 2013-February 2014
Account Client Specialist
• Transferred funds for traditional IRA accounts
• Processed and reviewed Roth & Traditional IRA products
• Verified and disclosed confidential client information over the phone using system applications
• Provided customer with required documents through email and fax
Harris Bank (BMO) March 2013 – December 2013
Teller /Supervisor
• Counseled and improved the performance of employees that do not meet required goals
• Balanced daily transactions and maintained cash drawer
• Assisted and trained new staff member
• Audited daily and monthly cash vault
Comcast March 2012 - July 2012
Call Center and Retention Specialist (temporary)
• Received inbound calls from customers with questions or complaints
• Listened to dissatisfied customers and discovered ways to resolve their concerns
• Sold existing customers additional products and services
• Met or exceeded monthly goals for customer base retention
COLE TAYLOR BANK 2008-2012
Senior Teller
• Performed all teller responsibilities while servicing and maintaining customer relationships
• Ensured that customers are serviced quickly, efficiently and professionally
• Assisted and trained new staff members
• Audited daily and monthly cash vault
LASALLE BANK (Bank of America) Cicero/Cermak, IL 2007-2008
Senior Teller
• Identified risk associated with new account opening procedures and regulatory compliance
• Responded to customer inquiries and resolved difficult problems, insuring customer satisfaction
• Supported management with audits and processing of internal entries
• Assisted and trained new staff members

2. HARRIS BANK, Barrington, IL 2005-2007
Bank Teller
• Investigated account activity as requested by customers
• Referred CD’s, mortgage and home equity loan products to service partners
• Audited daily and monthly cash vault
• Assisted with the auditing of daily and monthly cash vault
EDUCATION:
Computer Systems Institute
Skokie, IL
- Certificate in Medical Coding and Billing
SKILLS:
Bilingual (English and Spanish)
- both written and oral
Bank Operating Systems
- Touch Point System, TPX and Encoder
MS Office
- Microdoft Word, Excell and Outlook