Tanya Clark is seeking a responsible and challenging leadership position where she can utilize her experience and creative abilities. She has over 10 years of customer service and sales experience in various industries including telecommunications, energy, healthcare, and retail. Her experience includes assisting customers, sales, troubleshooting, and administrative duties. She is skilled in Microsoft Office, typing 70 wpm, and has a friendly, hardworking, and positive work ethic.

1. Tanya Clark
4414 E Riverside St
Phoenix, Arizona, 85040
Telephone: 480-300-2414
Email: ttanyac88@aol.com
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Objective
My objective is to obtain a responsible and challenging position, where my experience and
creative abilities can be utilized to help others and excel in a leadership position.
Experience:
2/10/15- GoDaddy
Present Sales and Service Consultant
• Consulting Customers with internet based businesses
• Troubleshooting products for customer accounts.
6/7/10- Direct Energy
2/10/15 Customer Service/ Sales Representative
• Answer Incoming calls for plumbing, HVAC, and electrical
Services
• Outbound sales calls
• Handling customer escalation calls
• Side by side coaching with other agents.
• Assist with various duties for supervisors around the office.
• Overcoming objections with clients to convince them to go with our company.
• Help with ideas for monthly events by being a part of the fun club committee.
• Administrative duties.
• Dispatching calls to technicians.
• Building trackers for keeping up with the progress of daily tasks.
• Worked on the support desk assisting other agents on proper ways to handle calls.
4/06/09- American Laser Centers
6/01/10 Client Inquiry Sales Representative
• First point contact sales
• Setting appointments for potential clients both outbound and inbound
• Assisting current clients
• Consistently exceeded performance expectations
• 20 outbound calls per hour (in addition to inbound calls)
• Set 2 consultations per hour
• Maintained a 40% show ratio
• Maintained a 25% sales ratio
• Consistently ranked within top 10 of the global call center

2. • Demonstrated other leadership and opening operations duties
11/01/08- Strategic Alliance Marketing
4/06/09 Customer Service
• Setting appointments for timeshare tours
09/10/07- Wal-Mart
02/28/08 Cashier
• Assisting customers
• Various cleaning duties
• Handling returns and Western Union requests
• Worked the customer service counter
05/31/05- Dominos Pizza
08/15/07 Manager/driver
• Routing delivery orders
• Phone orders
• Cooking
• Preparing bank deposits and drop off
08/28/04- Fry’s grocery
05/31/05 Courtesy Clerk
• Assisting customers with carryout
• Cart retrieval
• Various cleaning duties
Education:
Apache Junction High School-graduated may of 2006
Attended Chandler Gilbert Community
Skills:
• 70 wpm
• Friendly
• Hard working
• Highly motivated
• Positive Outlook
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