1. Lacey Williams
6408 Martha Kay Rd.
Pineville, LA 71360
#318-613-6643
lwilliams2032@yahoo.com
OBJECTIVE
● To obtain a position as an administrative assistant. A dependable and outgoing
professional seeking a secretarial job.Bringing an energetic attitude,excellent secretarial
skills, and a proven commitment to provide exceptional customer service and support.
EDUCATION

2. Physical Therapist Assistant (PTA) Program
Louisiana College August 2014 – present
Pineville, LA
WORK EXPERIENCE
SuddenlinkCommunications Retail SalesAssociate
Pineville, LA September 2013–May 2014
• Customer service and communication skills
• Processing payments and documenting sales using online database system
• Multitasking, prioritizing, and organizing effectively
• Resolving customers complaints and problem solving skills
• Meeting monthly sales and revenue targets
AT&T Retail SalesConsultant / Assistant Manager
Alexandra, LA August 2013 – September 2014
March 2010 – July 2011
January 2004 – December 2008
• Providing exceptional customer support
• Selling wireless home phone and internet services
• Performing 5 Key Behaviors
• Meeting quotas and goals for customer experience, sales and service
• Executing sales and promoting new merchandise
• Managing new location start-up and training new employees
Express CheckAdvance Loan Clerk
Pineville, LA January 2012 – August 2012
• Cash-handling and collections
• Maintaining and balancing a cash drawer
• Data entry and account maintenance
• Record keeping and budgeting
Academy Sports and Outdoors Cashier
Alexandria, LA July 2011– December 2011
• Providing customer service
• Operating and balancing cash register transactions
• Tracking UPC/SKU codes using a barcode scanner system
• Zoning merchandise and organizing plan-o-grams

3. Capital One Bank Teller
Ball, LA February 2009 – February 2010
• Providing assistance to customers in lobby, drive-through, and over the telephone
• Answering advanced multi-line phone system
• Completing bank service transactions quickly and accurately
• Performing daily MS Office duties; 10-key numeric typing
SimpsonElectronics Receptionist
Alexandria, LA January 2008– December 2008
• Greeting staff and visitors entering the office
• Screening and directing incoming calls; Scheduling appointments
• Editing formal documents and preparing correspondence
• Assisting with administrative support and office activities
HONORS AND AWARDS
❖ AT&T Top 15 Customer Service Award
❖ AT&T Customer Service Excellence Award
❖ Numerous awards for providing unparalleled customer service