1. SHAWN HAYDEN
674 Fortanini Circle, Ocoee, FL 34761
Home: 407-877-7328 Cell: 407-505-9182
Shawn_robin@msn.com
EXECUTIVE PROFILE
Highly motivated Administrative Assistant. Organized and passionate driven service. Responsi-
ble and productive leader with strong orientation for team building. Self-directed and highly
skilled in communication at all levels of operations. Conscientious, creative and consistent com-
pletion of assigned responsibilities. Effective with relationship builder, energetic and focused.
Executive level opportunities include:
SKILL HIGHLIGHTS
Proficient in MS Office Suite Strong Adaptability
Speech Writing Time Management
Strong Communication Leadership
Correspondence Management Public Relations
Event Planning Strong Deadline Delivery
Problem Resolution Customer Relations
Workflow Planning Balanced Emotional Disposition
Organization Skills Punctual
Records Management Team Builder/Player
CORE ACCOMPLISHMENTS
* Developed department networks to achieve proficient outcomes in workflow management.
* Established a filing system to accommodate accurate information retrieval resulting in quicker
problem resolution.
* Organized registration administration to allow for fewer staff involvement and faster attendee
processing.
* Created communication links to enhance customer knowledge with regard to need assessment
and task orientation.
* Achieved strong re pore with customer reliance for accurate information dissemination.
* Oversaw production of benefits administration.
* Boosted company morale by spearheading events to motivate and reduce workflow stress.

2. PROFESSIONAL EXPERIENCE
LIBERTY NATIONAL INSURANCE CO.
Altamonte Springs, FL
Agent 10/2015 to present
Duties to include contacting potential business clients to present insurance options for their em-
ployees. Demonstrate valuable financial services and provide an individual analysis of current
benefits to determine outstanding needs. Offer services that satisfy determined need(s). Provide
follow-up customer service to maintain an atmosphere of security and intentional quality care.
FLORIDA CONFERENCE OF SEVENTH-DAY ADVENTISTS
Altamonte Springs, FL
Executive Assistant 08/2005 - 09/2015
Distribution and assessment of all incoming correspondence, which allowed our department
workflow to function with accuracy and expedience. Scheduled and planned meetings, providing
at atmosphere that allowed for constructive outcomes. As a result of learning Treasury Depart-
ment functions, Provided client problem resolution with precision and expedience. Performed
file management, membership database and website management. Advised on policy and proce-
dures, assisted with new hire orientation, coordinated instruction for customer online processing,
and functioned as a liaison for external healthcare benefit acquisition and risk management.
ROLLINS COLLEGE ñ CRUMMER GRADUATE SCHOOL OF BUSINESS
Winter Park, FL
Executive Assistant 07/2003 - 11/2005
Initiated cross departmental networking to enhance document management. This networking
improved student registration, tuition accounting and the development of student academic ca-
reer paths. Calendar management for the Dean’s , providing him with a daily workflow structure
that assisted his leadership of the Business School. Assisted with student orientation and was
instrumental in giving incoming students support to achieve their academic goals. Maintained
office supplies and managed internal and external correspondence. Worked with the Dean to co-
ordinate Professor relocation, orientation and tenure track development.
FREDDIE MAC - Executive Assistant 10/2002 - 06/2003
Mclean, VA
Center for Policy Alternatives - Executive Assistant 05/1998 - 09/2002
Washington, DC
EDUCATION
PSYCHOLOGY COMPLETED 98 CREDITS
University of Maryland, College Park, MD, US
Columbia Union College, Takoma Park, MD, US
Oakwood College, Huntsville, AL, US