1. JENNIFER RANDALL
Tamarac, FL
(703) 887-9705  jenlynnrandall79@gmail.com
Office Manager
Human Resource Generalist~ Project Coordinator
Motivated and results-focused Office Manager with extensive experience spearheading complex and effective projects in
Human Resources, Membership Services and Event Planning operations. Possess a combination of project management,
team participation, and organizational skills with demonstrated ability to obtain results while complying with deadlines
and time constraints. Seeking a role to apply cross functional skills to a top tier organization by improving performance,
a return on investment, and quality through project implementation.
Areas of Expertise
 Project/Program Coordination
 HR Processes
 Team Participation
 Program/Material Development
 Online/E-Marketing
Activities
 Database Conversion
 Stakeholder Communication
 Support and Training
 Process Improvements
 Contact Management
 Event Logistics
 Meeting Objectives
Professional Experience
ASSOCIATION MANAGEMENT GROUP, McLean, VA 2008 to Present
Director of Operations, (2015 to present)
Key Accomplishments:
 Management responsibilities for all hiring, recruiting, new hire paperwork and orientation, database training and
basic financial transaction training.
 Efficiently coordinated benefits enrollment and tracking, payroll processing, and personnel record maintenance.
 Supervision of Reception and Mailroom staff.
Director of Member Services and Public Affairs, American Ambulance Association (AAA) (2013 to 2015)
Key Accomplishments:
 Completed a full Database overhaul of Membership, Registration (Expo and Event), Product and Sponsorship
processes within the NetFORUM Pro database.
 Created an operations manual outlining the staff tasks/functions used throughout the year.
 Coordinated exhibit sales and onsite management of the Exhibit Hall.
Program and Membership Manager, InternationalSociety for the Study of Trauma and Dissociation (ISSTD), (2010
to 2013)
Key Accomplishments:
 Served as the point person for 1200 members and created/launched an 18 month New Member Onboarding plan.
 Coordinated/built event registration sites for both the annual conference and multiple professional training
courses.
 Created an operations manual outlining the staff tasks/functions throughout the year as well as a comprehensive
annual conference planning manual.
 Launched Online Community and Online Learning platform for ISSTD.
 Handled all aspects of Membership, Event Registrations and E-marketing activities.
 Awarded 2011 President’s Award from ISSTD.
Database Support Manager, (February 2010 to December 2010)
 Executive Administrator to the President, Vice President, CFO, Meetings Director, and HR Director.
 Provided Database support and training for multiple Association Management Systems(AMS) solutions
including netFORUM Pro and ClearVantage.
 Assisted with multiple database migrations and upgrades for existing internal clients and new client conversion.

2. Jennifer Randall Resume, Page 2
Professional Experience at Association Management Group Continued:
Key Projects:
 Effectively participated in the orientation of new staff and candidate resume reviews.
 Implemented onboarding new clients, including documenting existing processes, and interfacing with IT
to convert data to a new database system.
Key Accomplishments:
 Developed new processes and implementing best practices.
 Collaborated with the IT Group to convert data to a new AMS system.
 Development of a self-assessment exam to help staff identify areas of improvement for AMS knowledge base.
 In conjunction with other key stakeholders reviewed and developed best practices for AMG Client Membership
Services.
 Created training programs and Internal Process Manuals for multiple internal Association Management Systems.
CROWNE PLAZA TYSONS CORNER, McLean, VA 2006 -2008
Catering Manager
Key Accomplishments:
 Contracted and detailed events for a 300+ room property with 12,000 square feet of meeting space including IACC
approved conference space.
 Responsible included the development and solicitation of new customer relationships while maintaining and
enhancing existing relationships with corporate, and association markets.
 Coordinated with the appropriate departments of the hotels to ensure proper high quality product and service
delivery and customer service.
HILTON AMERICAS HOUSTON HOTEL, Houston, TX. 2004 -2008
Senior Event Manager
Key Accomplishments:
 Managed the Food and Beverage (F&B), contracts, housing arrangements, and coordination of events.
 Collaborated with multiple high profile clients, including, Chevron Texaco, Wal-Mart, Port Authority of Houston,
United Arab Economic Forum and others.
 Participated as part of the management team handling special events during Super Bowl, 2004, and NBA
All Star Game, 2006.
 Served as dedicated Events Manager for the Houston Texans NFL Team for three seasons per guest’s request.
Education & Training
Bachelors, Finance, Washington Adventist University, Takoma Park, MD, Completed two years.
Sales Training, Marriott Corporation and Hilton Corporation.
Training Courses, American Society for Association of Executives.
Awards & Achievements
Event Manager, 2nd Quarter from the Texas/Oklahoma Booking Center 2004
Revenue Achievement Award 2007
AMG 2011 Employee of the Year Award
ISSTD President’s Award 2010
Technical Skills
MS Word, MS Excel, PowerPoint, ADP Payroll/Timetracking Software, netFORUM Pro, ClearVantage, RealMagnet,
Informz, PacBuilder, CQRC Engage.