This document is a resume for Thomas G. Bourg summarizing his experience as a network/server support technician and desktop support professional over 15 years. It outlines his technical skills and expertise in areas such as Windows, Linux, applications, printers, networking, and telecommunications. Key experiences highlighted include supporting over 650 employees at Molina Healthcare and setting up hardware and networks for startups.

1. THOMAS G. BOURG
(253) 297-0774 • tom_bourg@hotmail.com • 10113 52nd Drive NE Marysville, WA 98270
www.linkedin.com/in/tombourg
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SUMMARY
An experienced professional, able to quickly identify and resolve problems and capitalizes on
opportunities. Highlyadeptattroubleshooting;cansee the logical next step yet can also go outside the
box to investigate the unexpected. Self-motivatedwithextensive experience in server administration,
WAN/LAN communications, and desktop support. Comfortable in both established and start-up
organizations. A strong independent worker, as well as an excellent team member with a “can-do”
attitude and a commitment to quality. Articulate communicator with excellent interpersonal
relationship skills. Comfortable with individuals of all cultures, ages, levels. Gifted in translating the
technical to non-technical personnel.
EXPERTISE INCLUDES
Network/ServerOperationsand Support• ClientandInfrastructure Operationsand Support • Project
Management • Operations Management
Areas of Knowledge Include:
 Computer Technology: Advancedtroubleshooting locallyandremote;SystemConfiguration, OS
and application installation, hardware and software upgrades, and Networking. Data Security;
Backup/Disaster Recovery and Cloud Storage concepts; Preventive Maintenance.
 Operating Systems: Windows 8 to Windows 3.1, including Windows NT/ 2008/2003/3.5/ 4.0
Additional: MAC and Unix/Linux, 1999 to present.
 Applications: MS Office (4.3 through 2013), FileMaker, Adobe Product line, and any other
application that I have ever been asked to support.
 Printers: All major makes and models (Xerox, HP, Canon, Ikon, etc). From basic end user
support to replacement and maintenance of all major and minor parts. Configuration and
management of print queues, standalone installs, automated and secure printing.
 Network and Telecommunications: Installation and support: Cisco routers/switches, TCP/IP,
NTFS, Fiber/Copper/Etc
 Administrative Skills: Customer Service, Planning and Organization, Quality Assurance,
Communications, Problem Analysis, Logistics, Scheduling, Time Management, and
Documentation
SELECTED PROFESIONALACCOMPLISHMENTS
 In the space of three months oversaw/participated:
a. Expansion taking over 3/4th
of one floor of the main office
b. Shut down of a department and the outsourcing of all data and applications
c. Upgrade of local infrastructure at clinic to support new application suite
d. Replacement/re-image of all clinic PC’s and transition to new application suite
e. Worked with vendor to wire/install new security cameras and card readers at main office
f. Completely rewired main MDF to CAT6 standards for rollout to the rest of the building

2. THOMAS G. BOURG
(253) 297-0774 • tom_bourg@hotmail.com • 10113 52nd Drive NE Marysville, WA 98270
www.linkedin.com/in/tombourg
2
CAREER EXPERIENCE
MOLINA HEALTHCARE, Bothell,WA 2005 – 2015
Desktop/Server/NetworkingSupportTechnician
Provide local supportfor650 employees in multiple Washington State locations for all desktop, server
and network issues and projects. Advises leaders of IT problems as they are emerging and propose
solutions for problems to have a minimal impact on the business.
 Maintain/Supportnetworkconnectivity.
 Maintain servers including replacing hardware and configuration.
 On call support for all outages and support for local clinics.
 Repair and re-image workstations according to in house standards.
 Replace and configure hardware, and maintain database of company owned hardware.
 Maintain a working knowledge base of several in house applications and their use.
 Set-up, and install new hardware, and transfer of all personal data.
VOLT TECHNICAL SERVICES,Seattle,WA 2000 – 2004
STARBUCKS- Workstation Technician,2003 -2004
WEYERHAEUSER - WorkstationTechnician,2000-2003
Member of small teams tasked with supporting corporate headquarters and in-state and out-of-state
production facilities. The support was accomplished on site, and remotely through Microsoft SMS.
 Set-up, and installation of new hardware, and transfer of all personal data.
 Repaired and re-imaged workstations according to in house standards.
 Replaced and reconfigured hardware, maintained database of company owned hardware
 Maintained a working knowledge base of several in house applications and their use.
HOME MORTGAGE USA/FREEI.NET, Federal Way 1998 - 2000
Supported170 usersforthisInternetmortgage providerplususersatitsstart-upsubsidiarythat
providedfree accesstothe Internet (Freei.netlaterbecame Freeinternet.com).
 Planned,purchased,set-up,andinstalledall hardware.
 Installedandmaintainedthe LAN andnetworkfile servers.
 Managed andmaintainedthe mail server,secureWebserver,internal Accessdatabase server,
and the Internetconnectivity.
 Coordinatedall telecommunicationsactivities,includingmaintenance of the PBXandlocal and
longdistance T1 lines,programmingandinstallationof telephones,andterminationof voiceand
data lines.