William "Brandon" Ralph is a highly motivated and knowledgeable IT professional seeking a position paying $30,000-$40,000 annually. He has over 5 years of experience in networking, IT support, and systems administration. His skills include experience with various Windows operating systems, Linux, networking protocols, web technologies, and programming languages. He has held several IT roles including IT manager, network engineer, systems developer, and technical support positions.

1. William "Brandon" Ralph
2030 Petway Rd.
Ashland City, TN 37015
Phone: (615) 603-8351
e-Mail: deoptima@gmail.com
OBJECTIVE: High paced IT environment. $30,000-40,000/yr
QUALIFICATIONS
Highly motivated and very knowledgeable network administrator. Over 5
years networking and repair experience, customer oriented and friendly,
with a military background. Experience with 98, NT, WIN2k, XP, Vista, Win 7, WIN2k3,
Windows Server 2008, Windows Server 2012
Linux, RADIUS, CISCO, TCP/IP Networks, VoIP, SIP, IIS, Apache, Active directory, mySQL,
LDAP, SNMP,
HTML, PHP, PERL, Dreamweaver, and WiFi.
EDUCATION
2003 U.S. Army Chemical School
EMPLOYMENT
2014-Present IT Manager, Over the Top Technologies
Analytical strategist and results-oriented professional with a strong track record of
delivering high impact initiatives in Service Delivery, Customer Relationship Management, IT
Project Management as well as Staff Leadership, Training and Development. A recognized
expert in UNIX, Linux and virtualization. Experience in devising and implementing in-depth
solutions to support technical infrastructure across enterprise. Operational efficiency expert who
consistently plans, evaluates, validates and implements processes that reduce errors, increase
productivity and drive revenue. Exceptional communicator, highly adept and building customer
relationships and successfully managing multi-million dollar IT projects from start to finish.
2010-2011Network Engineer / Systems Developer Imagenable, LLC
Modified T.V.s to work in the healthcare environment, soldering and modifying
components within the T.V. to allow for wired hospital beds to communicate with the set. As
well as developed interactive IPTV solutions for use within a hospital setting.
2005-2008 Middle Tenn Advance Tech Lead, Comcast Cable

2. Developed modem and VoIP Provisioning support for all cable installers and dispatch
support staff, including procedures, policies, and training. As well as testing and turn up of our
internal phone system in a call center type environment with AVAYA products, such as phone
terminals, voicemail, and call tracking and logging. Developed detailed call logging and
helpdesk web application as well as reporting functions. “Last line of support” for all cable
installers in the Middle Tennessee and Kentucky areas Tier 3 support for the HFC internet
network for the region as well.
2004-2005 In store repair Lead, Circuit City (Rivergate location)
Responsible for all in-store repairs, maintain storewide
network, and servers. Also supervising and training the tech staff.
2004-2004 Double Agent, Geek Squad (Best Buy)
All in home and server work for businesses and end users. Also
must perform training, management, and support for the staff within the store.
2003-Present IT Consultant
IT consultant responsible for all IT work done within DEM
services including all server work and managing the network.
2003-2004 In-Store tech, Best Buy
Level one diagnostic on all electronics brought into the store.
Perform all types of repairs on computers from hardware to software.
Also help customers design their home network and explain how it all
comes together.
2003-2003 Chemical Operations Specialist, United States Army
Detected, sampled, and decontaminated all chemical, nuclear, and
biological weapons using sophisticated computers and networking, Also
trained other soldiers on basic decontamination and detection.
2002-2003 Asst. Manager, Eagle Country Market
Managed a large grocery store night crew. Was in charge of all
ordering and stocking of product. Lead seven others on the night crew.