This document is a resume for Scott D. Klepper, providing his contact information, education history, skills, and work experience. Klepper has a Master's degree in Administration of Justice and Security and a Bachelor's degree in Information Technology. He has over 15 years of experience in IT roles, including help desk support, desktop support, and network administration. His skills include Windows, Active Directory, and various programming languages. His most recent role was as a GTI Specialist for Sutherland Global Services.

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Scott D. Klepper
4118 S. Czech Hall Rd.
Yukon, Oklahoma 73099
Phone: (405) 819.7930
E-mail: mmnickatnight@yahoo.com
Summary
Proven IT professional with strong security, communication, and technical skills and experience,
who excels under pressure seeking a position in an enterprise environment where a strong
commitment to excellence, team work, focused on security, excellent customer service skills and
superior leadership are qualities strived for on an everyday basis.
Education
• University of Phoenix- Masters in Admin. of Justice & Security (GPA: 3.53) – 03/28/2016
• University of Phoenix- B. S. in Information Technology (GPA: 3.39) – 01/31/2007
• A+ Certification – 11 / 2010 (Lifetime Certification)
• Rose State College - Attended 1988 to 1991.
• Carl Albert H.S. - High School Diploma – 05 / 1988.
Skills & Abilities
Technology Systems:
Active Directory
Administration
Security
Project Planning
Project Management
Networking
Telecommunications
Web Programming
Computer Programming
E-Business & Commerce
Database Management
Desktop Support
Help Desk Support
Trouble Shooting (Hardware & Software)
Internet IT Operations
Quality Assurance
Software:
2000, XP, Vista & Windows 7
Microsoft Office Programs – 2003 thru 2013
(Access, Excel, Outlook & PowerPoint)
Java
.NET
.ASP
HTML
C++
SQL Server 2005
Windows Networking-TCPIP
DNS
DHCP
Active Directory
Some UNIX
Professional Experience:
GTI Specialist
Sutherland Global Services 9/2014 to Present
• Setup & install pc’s, printers and desk phones for call center
• Verified and maintained network connectivity for all employees.
• Re-imaged pc’s/laptops and handled break-fix issues throughout the call center.
• Created ID badges and eliminated ID security badges as needed for call center access.
• Created NT Login’s in AD & reset pwds; distributed phone logins/pwds & voicemail pwds.
• Responsible for security and video surveillance facility access throughout the call center.
Help Desk Tech II
General Services Administration via Dell/Insight Global 10/2013 to 8/2014
• Perform password resets for multiple systems.
• Perform trouble shooting for connectivity issues with pc’s, laptops & printers.
• Help Desk support & customer service by answering calls for computer & printing issues.

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Work History - cont’d
Help Desk Tech II
O.M.E.S for the State of Oklahoma 12/2012 to
10/2013
• Perform password resets for multiple systems.
• Help Desk support & customer service by answering calls for computer & printing issues.
• Perform trouble shooting for hard drive & hardware failures as well as connectivity issues with
the DHS domain & software issues such as Microsoft Office & other proprietary software.
• Perform trouble shooting for pc’s, laptops & printers.
I.T. Specialist I
Center for Public Mngmnt./Univ. of Oklahoma 03/2010 to 12/2012
• Help Desk support & customer service by answering calls for computer & printing issues.
• Perform password resets for multiple systems.
• Installing & reinstalling software.
• Rebuild laptops (Laptops were sent in to the Helpdesk to be rebuilt).
• Perform trouble shooting in regards to connectivity issues with pc’s, laptops & printers.
Data Imaging Asst. Manager
Business Imaging Systems via Spherion 12/2009 to 02/2010
• Managed 25 to 30 employees processing documents for document conversion from paper to
digital form.
• Coordinated with Reps from other companies for documents to be picked up & brought to the
warehouse for document conversion process.
• Worked on software development in writing codes in Sequel Server 2005 to pull.
• Re-imaged & Prepared computers for use with data imaging software & high speed scanners.
Device Support Analyst I
Integris Health/Baptist Medical Center 02/2008 to 07/2009
• Provided desktop support on Laptop/Desktop break-fix issues and printer break-fix issues.
• Performed trouble shooting for issues with Client’s computers.
• Imaged desktop/laptop computers on Integris domain ensuring Integris security & HIPAA
regulations.
• Deployed computers throughout Integris Health System campuses.
• Worked in wiring closets with network ports, switch panels & routers in the Integris domain.
• Maintained record of computers in the IT department’s data base for use.
• Accountable for deleting patient information on decommissioned computers & laptops.
• Traveled to all Integris locations.
PC Tech
Integris Health/Baptist Medical Center via TEK Systems 06/2007 to 02/2008
• Installed new computers.
• Installed hardware & software on new & existing computers; & provided technical assistance
& trouble shooting for issues to clients on existing machines as well as new computers.
• Processed new equipment being received in the IT warehouse.
• Configured computers to the Integris domain by using Active Directory; verified network
connectivity: i.e. - correct blade & port & the network port located in each office.
Front Office Assistant
Whittle & Neher Systems (WNS) 01/2006 to 06/2007
• Answered calls on a multi line phone system.
• Managed the account receivables for invoices & goods the company received.
• Assisted in the maintenance & care of the Database Warehouse System.
• Accountable for incoming purchase orders, inventory levels on consigned stock.
Trouble Management Specialist
Sprint PCS 12/1999 to 09/2005
• Worked in call center environment.

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• Utilized software applications to guide the customers in the activation of their PCS phones.
• Assisted customers with the installation of the internet on their phones.
• Performed trouble shooting to assist Sprint customers on the PCS wireless network.