Randy Garrett Banta is seeking a position as a support specialist where he can use his technical skills in managing networks and computers. He has over 15 years of experience providing IT support including help desk support, troubleshooting issues, deploying operating systems, and imaging computers. His skills include supporting Windows, Office, networking, remote access, and hardware/software installation.

1. Randy Garrett Banta
7775 Hunstock Rd
Email gbanta2020@gmail.com
Contact Cell 225-588-6335
Home Phone 225-665-8560
CAREER OBJECTIVE:
Seeking a position as a support specialist where I may employ my technical skills in managing
networks and stand-alone computers to orchestrate a smooth flow of operations. I have
knowledge and understanding of numerous operatingsystems. I am skilled in providing Customer
and End-User Help Desk Support, and can easily identify and resolve technical issues and concerns.
I am very proficient in communication and presentation capabilities.
SKILLS:
● Active Directory,MSOffice 2003/2007/XP, Access2003/2007/XP,Win7,Outlook
2003/2007/XP, Office 2010, CITRIX and VPN basedmobile/remote , Help Desk/ end-user
, LAN/Hardware/Software support,Imaging,SystemDocumentation, Inventory,,Installing,
Configuring, andAdministeringMSWindowsXPPro, Windows10, office,Excel,Word

2. Work Experience:
Robert Half Tech
Contract
Amedisys
6-2015 to 9-2015
I T Helpdesk/Application support
● Help Desk support for all employees
● Provided computer helpdesk support and technical training on hardware/software to end
users.
● Windows10
● PC workstations/Laptops- Migrating Doc, files, and profiles
● Performed diagnostics and troubleshooting of system issues
Robert Half Tech/ Cox Communications
Contract
9-2014 to 11- 2014
I T Client Support Specialist (CONTRACT)
● Deploy Win7 Operation System to all employees, from Win XP Operation System
● Support for all employees within my building
● Help Desk support for all employees
● Efficiently troubleshoot, diagnose and repair standalone systems to minimize downtime.
● PC workstations/Laptops- Migrating Doc, files, and profiles to and from laptops when
upgrading from windows xp to windows 7
● Documented help desk tickets/resolutions, and maintained equipment inventory lists.
● Provided computer helpdesk support and technical training on hardware/software to end
users.
TechUSA
Contract
6-2014 to 8-2014
● Respond to employee emails to give the the status to all the work tickets
● Deploy Win7 Operation System to all employees, from Win XP Operation System
● Support for all employees within my building
● Research networking and application solutions for deployment within the organization
● Maintain Inventory of all IT equipment
● Help Desk support for all employees
● Efficiently troubleshoot, diagnose and repair standalone systems to minimize downtime.
● PC workstations/Laptops, printers, scanners, fax machines, telephones, etc.

3. Manpower Experis/SIAC
Entergy Nuclear Plant
IT Field Tech
CONTRACT
11-2013 to 6-2014
● Deploy Win7 Operation System to all employees, from Win XP Operation System
● Research networking and application solutions for deployment within the organization
● Help Desk support for all employees
● Efficiently troubleshoot, diagnose and repair standalone systems to minimize downtime.
● Migrating Doc, files, and profiles to and from laptops when upgrading from windows xp to
windows 7
● Backup Tapes
● Performed diagnostics and troubleshooting of system issues
● Documented help desk tickets/resolutions, and maintained equipment inventory lists.
● Provided computer helpdesk support and technical training on hardware/software to end
users.

4. CompuCom/ Albemarle
Contract
11-2012 to 6-2013
● Image and prepare PC/laptops for distribution to the end-users
● Deploy Win7 Operation System to all employees, from Win XP Operation System
● Deploy rips to desktops and laptop thru Altirus
● Imaging
● Support for all employees within my building
● Provide Server, Network, PC/Workstation administration for Blue Cross
● Efficiently troubleshoot, diagnose and repair standalone systems to minimize downtime.
● (PC workstations/Laptops, printers, scanners, fax machines, telephones, etc.)
Alaric
Contract
June 2012-July 2012
• Rebuild Desktops, Laptops
• Clean Desktops, and Laptop of all viruses
• Run Cat5 Wire
• HelpDesk
Adecco Contract
4 2012- 6- 2012
● Deploy Win7 Operation System to all employees, from Win XP Operation System
● Support for all employees within my building
● Research networking and application solutions for deployment within the organization
● Maintain Inventory of all IT equipment
● Help Desk support for all employees
● Efficiently troubleshoot, diagnose and repair standalone systems to minimize downtime.
(PC workstations/Laptops, printers, scanners, fax machines, telephones, etc.)
BlueCross
Contract
Help Desk Support Specialist
7-2011 to 9-2011
● Image and prepare PC/laptops for distribution to the end-users
● Deploy Win7 Operation System to all employees, from Win XP Operation System
● Imaging
● Support for all employees within my building
● Provide Server, Network, PC/Workstation administration for Blue Cross
● Efficiently troubleshoot, diagnose and repair standalone systems to minimize downtime.
● PC workstations/Laptops, printers, scanners, fax machines, telephones, etc.

5. Ikaria
IT Technician / Help Desk Analyst
8- 2009 to 3-2011
● Image and prepare PC/laptops for distribution to the end-users and for public Internet access
● Monitor Internet access/email for employee
● Help Desk support for all employees
● Imaging
● Troubleshoot, diagnose and repair standalone systems to minimize downtime.
● PC workstations/Laptops, printers, scanners, fax machines, telephones, etc.
● Wiring ceiling, making patch cables
Ikaria (Frazee Recruiter)
CONTRACT
2- 2009 to 8-2009 –hired perm
● Research networking and application solutions for deployment within the organization
● Help Desk support for all employees
● Maintain Inventory of all IT equipment
● Imaging
● Conducted nightly/monthly/yearly DLT tape backups for all members
● Monitor Internet access/email for employees
● Troubleshoot, diagnose and repair standalone systems to minimize downtime.
● (PC workstations/Laptops, printers, scanners, fax machines, telephones, etc.)
● Wiring ceiling, making patch cables
EDUCATION
Walker High School
Graduated: May 1994
Baton Rouge School of Computers, Baton Rouge, LA
January 2001 - Feb 2004
AssociatesDegree: PC Desktop SupportandNetwork Engineering
Louisiana Technical College, Baton Rouge, LA
June 2003 - Oct 2003
CompletedA+Certification