Douglas E. Reynolds is seeking a new position and has over 15 years of experience in technical support roles. He has strong skills in hardware, software, networking and operating systems. His experience includes providing support to counterpoint billing systems, installing and configuring new equipment, managing inventory, and assisting users with technical issues.

1. DO UG LAS E. RE YN O LD S
215 Bridgewater Dr. Advance, NC 27006 • (336) 254-4499 • dereynolds1964@yahoo.com
SUMMARY
 Demonstrated ability to diagnose, troubleshoot, and resolve technical problems.
 Outstanding communication and instructional skills.
 Excellent people skills and team player.
 Strong analytical and problem-solving abilities.
 Fast learner with strong working knowledge of broad set of software,hardware,networking, and
operating systems.
TECHNICAL EXPERIENCE
HARDWARE
A+ Certified, Compaq, Dell, IBM Lenovo, Hewlett Packard,Canon, Xerox, Toshiba, Lexmark,
Barracuda Firewalls, Net screen/ Juniper Firewalls, OKIDATA, 3 Com, Black Box, Cisco, Sony,
Ingenico
SOFTWARE
Active Directory, 802.1x, MS Office 2003/2007/2010 (Word, Excel, PowerPoint, Access),
Outlook/Exchange, Counterpoint Point POS, Mail Marshal, Corel WordPerfect,Computer
Associates/E Trust, Seibel Sales Force Automation, Cypress, Norton/Symantec Utilities,
Hummingbird Docs Open, Client Manager, Adobe Products,Trend Micro, LogMeIn
OPERATING SYSTEMS
Microsoft Server 2003/2008, Windows XP, Windows 7, Windows 8, Macintosh Snow
Leopard/Lion, iOS
NETWORKING
LAN/WAN,port security, TCP/IP,VPN,Citrix Portal, Cabling, Firewalls
PROFESSIONAL EXPERIENCE
Leonard Buildings and Truck Accessories
Retail site Support
 Support Counterpoint Billing system at 56 remote locations and corporate office ensuring POS,
End of day and Daily deposits are available and able to be performed completely and on time
 Configure new equipment needed for replacement or upgrade purposes (Systems, Printers,
Displays and ISC250 credit card readers)
 Insure reliable connectivity to all sites
 Assure proper levels of replacement equipment to minimize downtime at Retail locations
 Provide supplemental training over phone to new employees at retail sites
 Schedule and execute all system updates for security and Counterpoint
 Administer users within active directory
 Install new equipment during refresh project of POS systems
 Configure and support Thin Clients for users at corporate office
 Provide after hours and weekend support to all locations

2. Primo Water Corporation
Telemetry/RO systems Analyst
 Coordinate install schedule for Walmart telemetry project (Assure to keep on tight schedule)
 Support field technicians during install and repairs of the telemetry units
 Document issues and concerns the store managers might have
 After hours on-call support to technicians across the US
 Manage inventory to insure availability of equipment for installs and parts for field technicians
 Administer communication Dashboard for telemetry units
TRI MARK FOOD CRAFT
Systems Technician/Desktop Support
 Administer Exchange database and Active directory
 Administer Barracuda Firewall to assure protection from outside threats
 Support mobile Phones, iPads
 Diagnose and repair desktop computer issues, backup/restore data as needed
 Maintain the IP based phone system (Allworx/Windstream)
 Install new computers, Backup and Restore data, Reimage drives and arrange donation/disposal
of old equipment
 Assist end users with moderate to complex hardware,software and operating system issues
 Perform asset management activities such as inventory check in, updates and license
reconciliation
 Assist with configuring equipment needs for conference room activities, video conferencing and
presentations
 Research, recommend and implement solutions to further automate facilities
WAKE FOREST BAPTIST HEALTH,WINSTON SALEM,NC May 2007 – March 2012
Help Desk Support/Systems Technician
 Operate as service point-of-contact for help desk, helping to diagnose, troubleshoot, and resolve
any trouble tickets and issues.
 Diagnose issues with crashed hard drives and perform/arrange data recovery
 Work with Net Administrators to restore/ensure network access,add systems to the domain and
setup security to the standards of the institution
 Tone jacks to the switch and diagnose connectivity issues, support wireless users to ensure
connectivity
 Add users,set permissions on domain to meet standards of the institution
 Assist faculty, staff, and researchers in over 20 departments with e-mail, network, connectivity,
peripheral equipment, system maintenance, and virus/spyware/worm removal
 Support the maintenance and expansion of campus-wide network
 Update users and maintain current ticket status in Magic Service Desk system
 Primary support person for HP printers with maintenance and repairs
 Perform warranty repairs and claims

3. PI RESEARCH / NASCAR/FOX SPORTS, Mooresville, NC Feb. 2005 – May 2007
Technical Media Specialist
Primary responsibility included programming duties and install/calibrate telemetry equipment •
Worked directly with NASCAR and Sprint Cup teams on scheduling, installing and conflict
resolution arising from use and placement of telemetry/broadcast equipment • Daily interaction
with Sports vision/Fox/ ESPN regarding telemetry/broadcasting issues arising during practice,
qualifying, and race • Coordination and collection of all race equipment at both start and finish or
each race event. • Supported PiTiming and scoring equipment for teams and drivers assuring
accurate data collection during practices and race.
NCDEPARTMENT OF CORRECTIONS,Raleigh, NC Jan 2004 – Feb 2005
Systems Technician
Provided assistance in the successfulcompletion or the DOC Department-wide PC Exchange
project • Assisted in successfulplanning and execution of PC Exchange Project pursuant to
committed project deliverables • Assisted in development of project plants, rollout process,
manual generation, hardware and software upgrades and installations, project tracking, reporting,
and monitoring of project progress • Exhibited exceptional leadership and motivational skills
through coordination of a group technical resource personnel while ensuring customer
expectations were met
BLANCO, TACKABERY, COMBS& MATAMOROSPA,Winston Salem, NC Jul 2002 – Jan 2004
Systems Administrator
Provided support and network administration to a firm consisting of over 100 users • Primarily
responsible for daily updates and health of the company network including firewall, T1, Email,
Backups, Document management and accounting • Planned and managed the network system
upgrade from Microsoft Windows NT to Microsoft Windows Server 2003 with virtually zero user
downtime • Managed and designed implementation of active directory and remote access to
systems within the firm • Trained employees on use of firm software and computing policies •
Dramatically reduced manual reproduction of documents through introduction and
implementation of high speed scanning / OCR allowing for editing and reproduction.
EDUCATION
UNIVERSITY OF SOUTH FLORIDA AT TAMPA