The document provides a summary of Abdel Rahman Oadeh's contact information, work experience, education, and skills. It outlines his experience as a network administrator, field engineer specialist, helpdesk analyst, and desktop support administrator. His expertise includes networking, Windows, Linux, software applications, and IT security. He has over 10 years of experience in technical support roles resolving IT issues for customers and internal users.

1. Abdel Rahman Oadeh
Phone: (248)925-9399
Email: a.odetallah@outlook.com
Network Administrator
Profile
A well-presented, well-mannered and articulate Field Engineer professional with
experience of performing diagnostics and resolving customer’s technical problems via
telephone, e-mail and one to one. Successfully finding the root causes of problems,
resolving them or forwarding suggestions for improvements. A problem solver who
enjoys a challenge and can work well under pressure and who possesses strong
customer service skills
Career Synopsis
 A high-energy, enthusiastic and dependable individual who excels in challenging and
competitive environments.
 Fast learner; quickly incorporate and implement new procedures.
 A solid work ethic in delivering high-quality service to customers.
 Proven communication abilities, both oral and written.
 Function well, independently and as team member.
 Expertise in Network, wireless, switches, routers, firewall, LAN ,WAN.TCP/IP, DNS,
DHCP, Software applications Microsoft office (word, Excel, Outlook, Power point), Active
Directory, Windows xp ,window7,8,10, and Linux.
 Installed and upgraded computer hardware including Hard Drives, modems, Ram, and
boards for both PCs and laptop.
 Installed and upgraded operating Systems, applications, and antivirus and security
software and Drivers.
 Administered domain name servers.
 General desktop support, assisted web development and exchange server
administration, provided graphics work.
 Directed expansion and maintenance of network supporting several thousand web
hosting clients.
 Designed and account creation by customer representatives without direct
administrator intervention.

2. Education
Zarqa University
B.S. Computer Science 04/2008
Cisco Certification (CCNA,CCNP)
A+, Microsoft
WORK EXPERIENCE
ZAKIA ENTERPRISE LLC
Desktop Support And Administrator
04/2013 - 11/2016
 Performed network administration functions ,set up network
accounts/permissions,reset passwords, and administered group polices.
 Added users to vpn and system networks using active directory.
 Installed ,configured, maintained, and supported all servers within the network.
 Provided desktop support for over 300+ users using remote desktop .
 supporting laptops, desktops and printers ,support role in a Windows 7, Outlook.
 Implementingnetworksecuritymeasurestoprotectdata,software,andhardware.
 Providingclientswithemergency24x 7 on-call supportona rotatingbasis.
College Inn
Field Engineer Specialist 09/2011 – 4/2013
Duties:
 Responsible for the administration, operation, and configuration management of
network switches and routers.
 Responded to reported anomalies and led the investigations that resulted in corrective
actions that were performed with little to no impact to on-going operations.

3.  Work duties included supporting network design, implementation, testing, 24×7 phone
support, anomaly resolution.
 Tracked and managed resolution of all customer hardware problems and software
issues.
 Managed support delivery to satisfy contract commitments.
 Managed problem case status reports and technical reviews for customers.
 Resolved technical problems and business issues to prevent escalations to management
 Successfully delivered an Intrusion Detection System Architecture to meet Security
requirements.
CompuTeck
Helpdesk Analyst 07/ 2010 – 09/2011
Duties:
 Providing technical support over the phone to all IT users.
 Escalating calls and issues where necessary to senior managers & team leaders.
 Ensuring that all call details are captured and entered in the logging software.
 Provide troubleshooting and configuration support for client desktop and networking
environment.
 Installed and upgraded operating Systems, applications, and antivirus and security
software and Drivers