Ralph_Cencebaugh Resume
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Ralph Cencebaugh has over 20 years of experience providing technical support and helpdesk services. He has strong skills in software, hardware, and operating systems and has administered networks and helpdesks for Ernst & Young and Arthur Andersen, supporting over 200 applications. He maintains certifications in TCP/IP, A+, and laser jet repair and has extensive training in technologies such as Microsoft Office, Adobe, Iron Mountain, and ServiceNow.
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Ganesh Thapa has over 10 years of experience in system administration, project management, and technical support. He has expertise in areas such as VMware technologies, virtualization, Linux, Windows server, and security products. Some of his professional certifications include MCSE, MCTS, and Zend Certified Engineer. Currently he works as an ICT Coordinator for Plan International Nepal, where he manages a team of 30 staff and is responsible for the organization's IT infrastructure, systems, software, and security.
Carolyn
Carolyn Kelley has over 15 years of experience in information technology with expertise in desktop support, helpdesk management, network administration, and project management. She has a Master's degree in Business Administration and a Bachelor's degree in Network Management. Her technical skills include Microsoft Windows, Linux, Cisco routers and switches, virtualization, databases, and computer forensics. She is proficient in both desktop and network administration.
Michael Hagen Resume 1
Michael Hagen has over 16 years of experience in IT support with expertise in hardware, software, and operating system installation, maintenance, and repair. He has worked in both corporate and medical environments providing technical support. Hagen has strong communication skills and is proficient in troubleshooting, Windows server administration, database maintenance, and programming languages like VBScript. He is Microsoft Certified Professional and has received customer service awards.
aswadresume
Aswad Ali has over 15 years of experience in information technology support roles. He has worked as a systems analyst, desktop support technician, help desk representative, and technical support manager. His experience includes supporting a variety of operating systems, software, and networking equipment. He has strong skills in troubleshooting hardware, software, and network issues.
Paul Turner Resume 2-2016
Paul Turner is an information systems engineer with over 15 years of experience working with mobile devices and enterprise mobility management software. He has expertise in iOS, Android, Blackberry, Microsoft server operating systems, and software like Good for Enterprise and Blackberry Enterprise Server. Currently he works as a senior mobility engineer for Gyanni Inc. supporting a Department of Defense mobile device management project.
Michael-Oppelt
Michael Oppelt has over 20 years of experience in IT with expertise in desktop support, network administration, systems administration, and project management. He currently works as a Senior Desktop Engineer for Applied Materials in Gloucester, MA where he provides desktop and remote support for 1,500 users.
Peyton thomas desktop administrator
Peyton Randolph Thomas has over 12 years of experience in IT with expertise in Active Directory, Windows systems engineering, Citrix XenApp, and infrastructure engineering. He has held roles supporting desktops, networks, applications, and security across various industries. His technical skills include Active Directory, Exchange, SCCM, VMware, Cisco, firewalls, and scripting, along with certifications in A+, Network+, Security+, and MCSE.
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RogeR FoRsch has over 20 years of experience in desktop support, network support, hardware and software troubleshooting. He has worked in various roles such as helpdesk supervisor, field support tech supervisor, and 3rd level helpdesk analyst. He has supported organizations such as HEB, San Antonio Water Systems, Smartsource Technical Services, Peak Systems, Avid Technologies, Coca-Cola, Capital Group, Texas Youth Commission, USAA, and World Savings/Wachovia. He has extensive experience with Windows, Microsoft Office, networking, security clearance and various troubleshooting systems.
Similar to Ralph_Cencebaugh Resume (20)
Ralph_Cencebaugh Resume
- 1. Ralph E. Cencebaugh 395 Glen Abbey LN DeBary, Florida 32713 Ralph.Cencebaugh@gmail.com SUMMARY Professional with strong technical and communication skills support for incident resolution and requests reported to the level 2 helpdesk. Experienced with initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components. Excellent analytical skills, PC software training, help desk support and customer service management. HARDWARE PCs, printers, network cards, routers, and DSU/CSUs, RS-232, servers, PDA’s, Cabling Cat5 and 6, Switch and server room maintenance SOFTWARE MS Office suite 2007 – 2013 (current support lead for EY), Adobe, Avecto, Iron Mountain Connected Backup, Easy Link Mobile fax, CRM/InterAction, Good Mobile messaging, Internet Explorer, Java, GAAIT, Lync, Skype, Lotus Notes, Outlook/exchange, PDF Exchange, Pointsec, SCCM, SecurID, ServiceNow, SharePoint, Symantec Endpoint Protection, Novell 3.11, 4.11, 5.0 and version 5.1, Mainframe applications. OPERATING SYSTEMS DOS, Novell NetWare v5.1, Windows 95, XP, 7, 8 and 10, and MS Windows NT. CERTIFICATIONS TCP/IP – Subnet A+ Certified 2005 2002 Hewlett Packard Laser jet repair Electronics Technology 1999 1991 TRAINING Diagnosing & Configuring PC’s 1997 Novell CNE, & DOS 1993 Novell 5.0 advanced, Novell 4.11 advanced 1998 Windows NT Project Management Fundamentals Active Directory Administration in Microsoft Windows Server 2008 Advanced Skills in MS Outlook 2010 Avoiding Grammatical Errors in Business Writing Iron Mountain Personal Backup iPhone mobile messaging support ServiceNow Inventory management ServiceNow Creating Knowledge ServiceNow Knowledge Technical Review Supporting Lync 2010 1999 2008 2016 2013 2011 2003 2010 2014 2015 2015 2014
- 2. PROFESSIONAL EXPERIENCE Ernst & Young LLP, Orlando, FL 2002-present One of the world's leading professional services organizations, helps companies across the globe to identify and capitalize on business opportunities. (One of the "Big Four” accounting firms) Helpdesk Support Analyst Ralph Cencebaugh PAGE 2 Helpdesk Support Analyst (Continued) Performed technical support for approximately 200 applications and services including Firmwide, Assurance & Advisory, Tax, Q&RM, and IT. Performed various assignments that related to server/workstation installations, PC diagnostics and configurations at multiple customer locations. Microsoft Office suite Level 2 lead for the Americas. Deployed MS Office 2013 globally across 182 countries. Supported the product by creating over 200 knowledge articles to support the helpdesk. Managed a national roll out of laptop computers by loading applications and troubleshooting network connections and functionality. Developed end user training material on packaged and customized applications. Provided all help desk support (hardware and software) that resulted in a reduction of support calls and administrative paperwork by 40%. Tracked on a Help Desk Queue system using ServiceNow. Maintained 3 offices, Orlando, Jacksonville, and Tallahassee. From office moves, to onsite support of PC’s, Servers, switches, routers, power backup units, and service contracts for facilities. Arthur Andersen LLP, Miami, FL 1997-2002 Arthur Andersen LLP was a holding company and formerly one of the "Big Five" accounting firms providing auditing, tax, and consulting services to large corporations. Network Administrator/Helpdesk Managed and upgraded servers, routers, Cisco switches, and network printers for both in house and two other satellite offices. Implemented backup strategies, and support our helpdesk (for 480 people). Monitored adherence to service level agreements of MIS departments for appropriateness and consistency and recommend changes when necessary.