Fahim Jamal has over 16 years of experience as a Team Lead Support Engineer for AT&T providing technical support for internal employees and business customers. He has expertise in networking, including configuring Wide Area Networks, Local Area Networks, firewalls, servers, routers, and switches. Fahim holds a Bachelor's degree in Electrical Engineering from San Francisco State University and professional certifications including CCNA and CCNP.

1. 08/2003 to Current
San Ramon, CA
06/1999 to 08/2003
San Leandro, CA
06/1989 to 12/1999
South San Francisco, CA
1997
FAHIM M JAMAL
Professional Profile
As a Team Lead Support Engineer for top tier in at&t I had many responsibilities. I provided support for internal
employees to make sure they have they tools and knowledge to be efficient in helping customers. I have helped business
customers with their network infrastructure through remote access, Wide Area Network, Local Area Network, Firewall
and servers. I have managed router and switch configuration for small businesses to make sure their employees be
productive at their job.
Qualifications
Networked applications
Layout and design
Working independently
Managing tight deadlines
Strong communication skills
Leadership
Windows Server 2003
Microsoft Exchange 2010
Knowledge of OSI Layers
Linux (Ubuntu)
Windows XP
Windows 8
Microsoft BackOffice products
Relevant Experience
For the last 16 years that I have worked for at&t, I have always exceeded the goals that company set for each employees. I
have always had an excellent reviews from my immediate manager. I always worked hard to finish the projects that was
given to me, either independently or part of a team.
Experience
Team Lead / Support Technical Engineer
AT&T Internet Services
Provide training on internal tools for managers and employees.
Helped small business setup their network through out their office.
Used the principles of Cloud Computing to have customers store their data and access it with other devices any
where at any time.
Configured and maintained Networking through Wide and Local Area configurations.
Configured and maintained business email through mail servers and Microsoft Office Software.
Advise peers of processes and company set goals.
Run Team meetings and huddles Provide Advanced technical support for internal AT&T Tier 2 support agents,
and AT&T Field Technicians.
Communication Data Technician
Pacific Bell / SBC
Installing and maintaining Digital Subscriber Line for residential and business customers.
Working with routers, hubs, Internet Protocols, Ethernet, USB and other networking devices.
train and teach new employees.
Supervisor
Costco Wholesale
Managing 20 employees.
Scheduling, monthly reviews, setting monthly goals, safety and customer service.
Preparing annual profit and loss statement for Area Manager.
Provided Technical support for the entire warehouse.
Education
Bachelor of Science: Electrical Engineering
961 Alexandra Drive, Tracy, CA 95304 | H: (209) 601-0858 | C: (209) 601-0858 | mfahimj@gmail.com

2. San Francisco, CA, USASan Francisco State University
CCNA - Cisco Certified Network Admin - 2003
CCNP - Cisco Certified Network Professional - 2004
EMS - Certificate in Engineering Selection Module - 2014
Affiliations
I was a member of IEEE Organization from 1995-2000
Member of Traditional Martial Art Academy.
Skills
Knowledge of Computers
Knowledge of Networking, Routers, Hubs, Switches and Servers
Knowledge of Firewalls, Security software configuration
Knowledge of 7 Layers OSI model to build networking infrastructure
Knowledge of Cloud Computing and Essentials
Knowledge of VPN and remote access