Jared Ferguson is seeking a new career opportunity where he can utilize his 15+ years of experience in IT, including networking, troubleshooting, customer support, and systems administration. He has a background supporting Windows, Exchange, Office, Macs, Linux, and more. His military experience includes network administration, communications, and security roles. Currently he is a senior technical support representative at LPL Financial, where he specializes in Exchange and email solutions.

1. Jared Ferguson
672 Clouds Way  Rock Hill, SC  803.448.1696  it3fergie@gmail.com
Accomplishments:
I am a highly motivated person looking for an opportunity to advance my career. My background
working with Exchange, Windows, Office, Windows Server, Macs, and even Linux has been used
while working at LPL in the Tech SupportDepartment. I have used my energy and enjoymentof
troubleshooting to work more tickets than any other peer on my team. I used my work ethic that
was fine tuned in the Navy to build greatrelationships and trust with the Advisors and other LPL
employees that I work with. I have more than 15 years of experience working in the IT world doing
anything from networking, troubleshooting either on site or remotely, and customer support skills.
EDUCATION:
Naval Training Center, Great Lakes, IL
Feb 2001 to June 2001
 Developed knowledge ofnetwork administration via Windows NT and Red Hat, as well as
knowledge ofbasic satellite voice and data communications
 Built a strong knowledge ofMicrosoftOffice and Windows
 Built a work related experience with Linux and Unix systems
MILITARY:
Commander Submarine Group Nine
Dec 2000 to Dec 2004
IS Network Administrator
 Performed routine system maintenance and operations ofLAN for a command unit that
consisted ofover 100 computers and 20 servers including Exchange, Unix, and Windows
Server 2000
 Built, Tested, and Fixed network infrastructures on site and remotely
Communications Watch Officer
 Maintain communications with the Submarine Pacific Fleetusing our ISABPS system
(Integrated Submarine Automated BroadcastProcessing System)
 Supervise a team ofsix to eightteam members to ensure quality customer support to our
clients
 Performed daily system maintenance and operations on a WAN for a network of command
centers that are spread across the world
 Was part of the team that rolled outthe new WAN in the Navy (was the largestof its kind
at the time)
 Received a Naval and Marine Corps AchievementMedal and an E-4 on shore duty
 Obtained and held a Top Secretclearance
Naval Security Force

2. Jared Ferguson
672 Clouds Way  Rock Hill, SC  803.448.1696  it3fergie@gmail.com
 Maintain security for Naval Submarine Base Bangor, WA
 Carried concealed weapon and M-60 machine gun while on watch
 Patrol in either a Humvee or small outboard motor boat
 Stand watch either at a gate or in a concealed location
AWARDS:
Navy/Marine Corp AchievementMedal
Letter of Accommodation from the Admiral on the JointChiefs of Staff
WORK EXPERIENCE:
Senior Technical Support Representative
January 2014 too Present: LPL Financial, Charlotte NC
 SME – Advisor facing Exchange and Email solutions | Digital Certificate Authentication
 Take Management escalated calls and develop solutions for Advisor offices
 Used previous knowledge with Exchange to work directly with BTS and the Messaging
team to ensure a smooth roll out of Exchange to our Advisors
 Manage and complete high levels ofactivities in order to ensure timely resolutions
 Troubleshootand fix proprietary systems for LPL Financial
 Work with multiple departments and track open tickets with 3rd party vendors
 Design documentation used by Frontline and Advisors.
 Help new hires understand proper procedures and techniques
 Take on special projects and situations assigned by leadership
 Provide Stats and Reports for Senior Managementby using Excel and Pivottables to
generate the numbers for these reports on a monthly basis.
Technical Support Representative
July 2013 to January 2014: LPL Financial, Charlotte NC
 Provide frontline technical supportfor LPL software
 Worked with some level 2 team members to work their tickets and geta higher level of
knowledge to help our clients on firstcall basis
 Create proper documentation ofincidents in Siebel database
 Create proper escalation ofincidents to level 2 and management
 Provide supportfor my peers and work together with them as a team
IT Manager and Technical Support Specialist

3. Jared Ferguson
672 Clouds Way  Rock Hill, SC  803.448.1696  it3fergie@gmail.com
March 2010 to July 2013: NLess Business Solutions¸ Charlotte NC
 Provide telephone and remote supportto over 300 PC users. Setup Outlook and other
company specific programs.Troubleshootproblems with MS Office, Windows XP/7, and
other software products. Troubleshoot hardware issues, printer problems and other various
problems thatoccur.
 Used a time tracking system to keep up with daily tasks. Documented troubleshooting
procedures and resolutions to be utilized by my fellow coworkers.
 Used a help desk ticketsystem to fix problems and answer questions. Resolutions where
given either thru email or telephone conversations.
 On site office visits to perform routine maintenance on PC equipment.
 Interact with clients on a daily basis to ensure their satisfaction or to resolve any
outstanding problems.
IT/Network Manager
July 2008 to Feb 2010: DIT Transcription, Fort Mill, SC
 Provided remote and telephone tech supportfor 200 employees and 75 clinics
 Installed and maintained computers and printers for clinics and employees.
 Responsible for training all employees ateach clinic we provided service to.
 Interacted with customers on a daily basis to insure quality and satisfaction.
Network Administrator
June 2007 to July 2008: Chester Regional Medical Center, Chester, SC
 Responsible for more than 100 computers spread across the hospital and 7 clinics.
 Managed a daily workload for projects while being able to handle issues that came up in
various departments.
 Held training for general computer use, safe internet policy’s and HIPAA training.
References

4. Jared Ferguson
672 Clouds Way  Rock Hill, SC  803.448.1696  it3fergie@gmail.com
Martin Guerra
VP, Govn, Risk ＆ Compliance
GRC Business Management (1474)
858.909.6758
Wayne Bogan
VP, Operations
Service & TSHD Executive (5616)
704.733.3927
John DeMarcus
Mgr, Tech Support
Tech Support Help Desk (5606)
619.346.5899
Tri Tran
Analyst, Risk Management
Identity & Access Management (1465)
858.909.6401