Willie Campbell III is seeking a full-time position as a Service Support Technician with over 10 years of experience in hardware, software, building, servicing, maintenance, operations, and repair of PCs. He has an Associate's Degree in Electronic Computer Engineering and certifications in Network+, A+, and Windows XP. His experience includes desktop support, systems maintenance, imaging and deploying laptops and desktops, troubleshooting hardware and software issues, and assisting customers via phone and on-site. He is proficient in Windows, Linux, MacOS, and various hardware and software programs.

1. Willie Campbell III
4201 Knob Lake , FL. 813) 787- willcampbell3@hotmail.com
Objective
Seeking Full time employment as a Service Support Technician
Professional Summary
10+ years of in Hardware and Software, building, servicing, maintenance, operations, and repair,
Installation, deploying and testing of PCs, fix performance issues, diagnose hardware-related problems,
repair PCs in offices, homes, computer stores with servicing departments and in any place or work
environment with installed PCs. The primarily hardware-centric job profile has now broadened to include
troubleshooting, maintaining or repairing all peripherals, new-age storage devices and multiple software
that are installed on desktops or laptops. Provide initial phone support/first contact resolution of
desktop/laptop problems and application interface issues. Determine appropriate course of action within
the incident management process. Follow-up calls/contacts with customer to assure incident closure.
Manages the Windows images and servers, Active Directory, and VMware.
Skills and Qualifications
Knowledge and experience with network protocols, including DNS, VPN, LAN/WLAN, TCP/IP and network
switches., and remote access services, pulling and terminating CAT5, CAT5e, and CAT6.
Operating Systems: MS Windows NT/2000, Windows XP, Vista, and Windows 7, MS-DOS, WINDOWS
7/XP, UNIX, AIX, AS 400, Citrix. , Symantec Management Agent
Education
 Electronic Computer Engineering Associates Degree Remington College 07/1995
 Network+ Certification Associates 05/2006
 A+ Core Program Certification Associates 05/2006
 Windows XP Certification Associates 04/2006
Additional Training and Certifications
 CBT0024 – IBM Introduction to Mainframe (CBT)
 CBT0026 – EMC Clariion/Celerra/VNX (CBT)
 CBT0028 – IBM DS3xxx, 4xxx, 5xxx Series (CBT)
 EMC0049 –EMC Clariion/Celerra/VNX
 Sun Fire and Tseries Diagnostics
 X86 Blade Server Hardware Maintenance
 IBM Introduction to pSeries p4 Servers
 Introduction to NetApp Hardware Product
 X86 Dell, HP and IBM Non-Blade Maintenance
 HP-UX Systems Analysis and Diagnostics
 X86 Blade Server Maintenance
 Quantim, Sun, HP Mid-High End Tape
 CiscoTPM Certification
Technology Summary
Systems: CICS/ISPF/Mainframe, UNIX, Windows 9X/NT/2000/XP/2K3, Mac OS,IBM pSeries
Equipment (RS/6000),EMC Clariion Storage, Sun Microsystems, Hewlett-Packard 9000 Unix, AlphaServer,
Classic DEC AlphaServer and VAX, HP 3000, Hewlett-Packard ProLiant servers,
Dell CLARiiON Storage, Cisco Systems routers and switches, and NetApp
Software: MS Visio, MS Office

2. Professional Summary
Systems Engineer
11/2013 – 10/2015 Systems Maintenance Services Tampa, FL
 Responsible for managing client assigned work orders; performing server troubleshooting/repair
at client sites throughout the state of Florida.
 Performed Cisco troubleshooting/repairs at client sites.
 Performed Server installs/moves at client sites throughout the state of Florida.
 Advised Senior Engineers of any risks, issues, or concerns related to service delivery and/or
customer sites.
 Worked independently in a business environment.
 Obtained training necessary to analyze, configure, optimize and troubleshoot client systems.
 Assisted in special projects.
 Managed Inventory Control
 Perform in-house testing of spare parts
 Processed shipping/receiving of new and existing parts
Desktop Support Technician (Contractor)
06/2013- 10/2013 Nielsen Oldsmar, FL
 Performed PC and printer troubleshooting/repair.
 Support Windows XP/7 environment knowledge of Microsoft Office Products Troubleshoot/repair
hardware problems as required.
 Worked independently in a business environment
 Assisted in desktop, laptop, and network printer deployment.
 Manage day to day activities to meet customer’s service level agreements (SLA).
 Maintain professional image Advise project/team lead of any risks, issues, or concerns related to
service.
 Provided Technical services, including events, audio-visual equipment, and relevant facility
operations.
 Maintained working knowledge of all audio-visual fields: sound, lights, projection, technological
devices, etc.
Desktop Support Technician
01/2013 – 04/2013 SA IT Services Tampa, FL
 PC and printer troubleshooting/repair.
 Support Windows XP/7 environment
 Troubleshoot/repair hardware problems as required.
 Worked independently in a business environment
 Assisted in desktop, laptop, and network printer deployment.
 Manage day to day activities to meet customer’s service level agreements (SLA).
 Maintained professional image.
 Advised project/team lead of any risks, issues, or concerns related to service delivery and/or
customer sites.
03/2010 - 4/2012 MurTech (CompuCom) Contractor Tampa, FL
Firmenich
 Determine appropriate course of action within the incident management process. Follow-up
calls/contacts with customer to assure incident closure Information Services Representative -
Imaging laptops and desktops, Experienced in a fast paced corporate environment, installing
required applications, mapping network printers for users, installing equipment for users,
Replacing Hardware and additional memory when required supporting Enterprise environment,

3. Microsoft Windows, MS Office suite, IE and browser based apps, Blackberry and iPhone support,
Deploying computer equipment for users.
Amedisys Home Healthcare
 Image laptops and desktops, Experienced in a fast paced corporate environment, installing
required applications, mapping network printers for users, installing equipment . Replacing
Hardware and additional memory when required, Deploying computer equipment for users, I had
to follow the terms of the HIPPA Law.
CompuCom- Field Support Technician
Point of Sale Technician for Home Depot; Target; Winn-Dixie
 Provide support on hardware and software, next day support and resolution of issues.
 Upgrading Desktops, Peripherals, and HP Printers, Inventory all equipment upon arrival to site.
Stage NEW equipment at identified location, Migrate user data off of old equipment, Testing of
hardware and software, Installation of NEW equipment, Uninstall of OLD equipment, Completion
of branch issues log,
06/2010 -11/2010 Clayton (Contractor) Tampa, FL
 Image laptops and desktops utilizing LANDESK software, Experienced in a fast paced corporate
environment.
 Install required applications and updates through Marimba, Mapping network printers for users,
installing equipment for users.
 Replace Hardware and additional memory when required, Deploying computer equipment for
users.
Sales Tech
01/2009 - 07/2009 Barrister Global Services Network Contractor Hammond, LA
(Worked performed in Tampa, FL)
 Provide technical assistance to computer system users.
 Answer questions or resolve computer problems for clients in person, via telephone or from
remote location.
 Assistance concerning the use of computer hardware and software, including printing,
installation, word processing, electronic mail, and operating systems.
 Resolve on-site service calls to include the repair, installation, and maintenance equipment and
the coordinating of seamless moves, additions and changes to hardware products.
Service Technician
03/2008 - 12/2008 Stream Tampa, FL
 Provide technical assistance to computer system users.
 Answer questions or resolve computer problems for clients in person, via telephone or from
remote location.
 Assistance concerning the use of computer hardware and software, including printing,
installation, word processing, electronic mail, and operating systems.
 Handle between 10 and 40 calls per day, depending on the products you support and the type of
solutions you provided; Well-organized and thorough in order to manage important details such
as inputting customer data or completing sales orders.
Service Technician
11/2005 - 02/2008 Logista Complete Solution Tampa, FL

4.  Analyze and resolve on-site service calls to include the repair, installation, and maintenance
equipment and the coordinating of seamless moves, additions and changes to hardware
products.
 Conduct on-site upgrades, configurations and testing of client equipment.
 Responsible for the repair and maintenance of printers, monitors, scanners and hardware;
 Maintain appropriate records and documentation on service work performed to ensure timely
communication to supervisor of service order status and potential issues.
 Responsible for loading new software and systems on existing equipment.
 Perform troubleshooting activities prior to the implementation of new systems and setting up
end-user accounts, For Hillsborough County School Board
Technician
09/2003 - 11/2006 Bush Gardens Entertainment Tampa, FL
 Executed set-up and breakdown of audio/visual equipment using knowledge of sound mixing
boards for Broadway style shows.
Field Tech
05/1998 - 05/2003 Getronics/ QualixServe is now Worldwide Technology
Tewksbury, MA
 Repair, maintain, and install computer hardware such as peripheral equipment and word
processing systems.
 Configured and upgraded networks and network peripherals such as, POS Systems (Point of Sale)
back office components, PC’s (Personal Computers), Printers, Fax Machines, and Monitors.
 Performed upgrades to existing software and hardware systems. Troubleshoot and resolve POS
hardware issues