This resume summarizes James O'Hare's experience as a Technology Management and IT professional with over 20 years of experience in roles such as Solutions Architect, Operations Manager, and Director of Infrastructure. The resume outlines his technical skills in areas like Cisco networking, system architecture, data center operations, and ITIL best practices. It also provides details of his work history at companies like NTT Data, CIBER, Velocity Technology Solutions, Catholic Health Initiatives, and others where he implemented IT initiatives, improved processes, and managed teams and systems.

1. Resume of James OHare
20418 Brookdale lane Parker CO 80138 | JIMOHARE@HOTMAIL.COM | 720-233-1532
TECHNOLOGY MANAGEMENT
I provide vision and leadership for developing and implementing information technology initiatives.
With over 20 years of expertise and a solid background in management, I specialize in transforming
technology into business solutions for today and empowering clients to meet the challenges of
tomorrow.
I have a track record for finding innovative ways to resolve complex issues, communicating across all
levels of the organization and building top-performing teams that deliver superior business value. I am
a decisive leader with proven success in maximizing system performance and identifying bottlenecks.
Adept at performing within dynamically changing environments requiring focused decision-making.
Skilled in streamlining IT processes, implementing ITIL best practices and enhancing efficiency while
embracing the ever changing landscape of Information Technology.
Areas of expertise:
 Information Technology Leadership
 Change Management
 Data Center Operations
 Project Oversight
 CISCO Networking
 System Architecture
 Strategic Planning
 Backup & Recovery
 Team Building & Staff Development
 Systems Administration
 ITIL version 3 certified.
 DR Strategies
PROFESSIONAL EXPERIENCE
NTT DATA- DENVER, CO, 02/2014-PRESENT
SOLUTIONS ARCHITECT / HOSTING OPERATIONS MANAGER
Improved the process for Application Managed Services practice (AMS) to host the LAWSON /
INFOR applications on NTT managed servers and infrastructure.
 As the Architect responsible for developing clear and concise methods to migrate customers
from their current environment to the NTT owned Raging Wire facilities.
 Worked tirelessly to find performance bottlenecks in newly provisioned servers.
 Tier 3 support for Problem Management tickets, some of the hardest problems get sent to
me for resolution.
 Test drove new tools for finding Database Performance bottlenecks and selected a vendor
and implemented the new tool to help in Database Performance Analysis.
 Built processes and procedures for the Maintenance and Monitoring of current and future
systems. Script processes to remove the manual effort and automate maintenance.
 Meet with potential customers to demonstrate the technical proficiencies NTT has to offer.
 Implement new ideas and concepts.
 Provided workaround to allow Infrastructure to perform SNAP copies without impacting
performance or causing Production Systems Outages.
 Create a CMDB to allow the Change Management process to be ITIL compliant.
 Built development lab in order to test new products and improve our on boarding process.
 Developed a method to provide benchmarking in order to compare system performanc e
before and after changes or upgrades.
 Worked with company VP’s to provide my suggested changes in how the CLOUD services
are provided to future customers.

2. CIBER– DENVER, CO, 04/2013-02/2014
Director of Infrastructure
Prepared the Managed Services practice to start hosting the LAWSON / INFOR applications on
CIBER managed servers and infrastructure.
Selected Achievements:
 As Director of Infrastructure responsible for building new Virtual Private Data Centers
(VPDC’s), VPN connections to private VLANs, and new servers for hosted customers.
 Implemented ITIL best practices for security, data backups, and all Architecture designs.
 Designed and implemented Disaster Recovery methods from one data center to another.
 Performance evaluation using HP Load Runner.
 ITIL version 3 certified.
 Worked with vendors to improve the CLOUD offering.
VELOCITY TECHNOLOGY SOLUTIONS - VTS – MANHATTAN, NY, 08/2008-04/2013
SOLUTIONS ARCHITECT / OPERATIONS MANAGER
I had the unique opportunity to work with over 270 companies on hundreds of different servers
of every flavor. This allowed me to not only see every different type of issue, but to become
more proficient at Lawson and all the ancillary apps like Landmark, LBI, LBP, Process Flow, PSA,
Kronos, Hyperion, Epic and just about every application that goes with Lawson. I am an excellent
team leader and solve the most complex problems that arise in IT. I have hands on knowledge
of networking, servers, and all applications hosted at VTS. Honed MSCM skills to become the SME
on Mobile Supply Chain.
Selected Achievements:
 Managed all Production Support issues, and improved efficiency.
 Enjoy new challenges and learning new technologies.
 Provision new servers and install applications connecting to UNIX using SAMBA.
 Developed a method to provide benchmarking in order to compare system performanc e
before and after changes or upgrades.
 Received Lawson Landmark Application Installation training for version 10 in July 2012.
 Documented several solutions for VTS growing knowledgebase that provided the tier 1 and
2 support with the ability to resolve issues themselves rather than escalate to tier 3.
 Able to learn quickly and find the most efficient method of reaching the end solution.
 Served as a network engineer when VTS had none.
 Provide training on everything from being more efficient to working with bolt on apps like
PFLOW, LBI, EDI, MSCM and others, in an effort to allow the level 1 and 2 techs to
advance to tier 3.
 Worked independently without supervision, or in a close group on projects.
 Able to multitask and provide support for over 25 tier 1 and 2 techs, while managing
Production Operations.
 Received customer feedback indicating they were renewing their contract specifically
because of my dedication to their needs.
 Provided detailed training on UNIX as well as the applications to staff via scheduled WebEx
sessions that were recorded and stored in a training repository developed by me.

3. CATHOLIC HEALTH INITIATIVES - CHI – ENGLEWOOD, CO, 12/2006-08/2008
LAWSON UNIX ADMINISTRATOR
Honed Lawson technical skills on version 8 and 9 while working for the largest Lawson customer
in the world. This included ESP’s, MSP’s, and CTP’s as well as keeping custom programs synced
across multiple environments.
 Implemented a patch management process to document what CTP’s were installed and
where to keep product lines documented with scientific clarity.
 Reduced TCO by improving processes and allowing reduction in staff from 3 Lawson
Administrators to 1.
 Worked closely with functional team to provide full functionality while implementing
customized programs.
 Managed weekly meetings with all stakeholders to discuss needs or issues with all 25
product lines and over 70 data areas.
 Developed a process using Jira to track customized programs.
 Refined processes to improve the resolution time of Lawson application issues.
 Installed several new environments from scratch then documented procedures to make
the product lines identical to others for purposes of the largest rollout of Lawson ever.
TANDEM HEALTH CARE – Maitland, FL, 9/2001-7/2006
Director of IT Operations
Earned several promotions to plan and execute strategies to streamline operations, enhance
technical capabilities, and reduce costs through technology leadership and skill. Manage design,
integration, and complex troubleshooting functions for hundreds of servers, routers, and switches
spread out in over 150 locations. Spearhead systems improvements and manage Hyperion,
Lawson, Kronos and ALL other applications. Negotiate with vendors. Oversee thirty one dedicated
personnel. Report to the CIO.
Selected Achievements:
 Responsible for every application and system in the company.
 Maintained hundreds of servers, several SQL servers, multiple windows clustered servers
as well as Exchange and Symantec CUBE email server.
 Trained on IRONPORT C30 appliances and implemented 2 of these clustered together to
clean SPAM for multiple companies we were acquiring so the email could be cleaned and
converted to parent company email domain.
 Recommended, installed and managed a Dell EMC CX500 SAN with Mcdata switches and
maintained updates and upgrades.
 Installed and managed a Dell Clarion PV650 and PV630 with Brocade switches.
 Received certificate for training: Dell Enterprise Storage Network Training.
 Performed flare code upgrades to the CX500 and created LUNs used for several windows
clusters, and SQL clusters.
 Managed several teams including Network, Server, Security, Business Analysts, Help
Desk, and provided mentoring and training to over 31 IT members.
 Installed Lawson 7x on New server and migrated several times to assure minimal
downtime during migration.
 Installed Lawson 8.0.3 on new server in 2005 and migrated from 7.2.4 to new server
then converted this temporary product line to 8.0.3.
 Migrated all systems to CX500 SAN, created LUNs for SQL installed as a clustered
instance.
 Maintained patches to all Lawson servers this included CTP’s, MSP’s and ESP’s

4. CIBER, INC. – Pittsburgh, PA, 5/1998-8/2001
Consultant
Served in hands-on roles to support the daily operations and technical advancement of companies
in diverse industries. Worked with a wide range of technologies and performed installations,
maintenance and repairs, integrations, and troubleshooting functions.
Selected Projects and Achievements:
 Marconi – Provided advanced technical support for all broadband routing and switching
products for ATM and Ethernet. Configured switches and loaded/upgraded the operating
system. Pinpointed and resolved network problems.
 QUALMED – Maintained and administered Novell 4.1 networks for West Virginia, Ohio,
and Pennsylvania territories. Developed an Access database to translate downloaded
data into usable reports. Installed and maintained a video conferencing system.
 Allegheny County Department of Human Services – Installed and configured
networks and hardware for eight offices, each with 100+ workstations. Reduced
installation time for NT operating systems from one+ hour to five minutes.
 Pittsburgh International Airport Saber Project – Ensured optimal connectivity and
functionality by maintaining 13 NT 4.0 servers, one Novell 3.12 server, and five OS2
servers. Created a mini-domain within US Airways.
SILK & STEWARD DEVELOPMENT – Pittsburgh, PA, 1/1996-4/1998
Director of IT Operations
Played a collaborative role in the design, implementation, and administration of three Novell
networks at two locations. Upgraded servers and applications. Purchased, installed, and
maintained hardware, software, and peripheral equipment.
Selected Achievements:
 Researched and selected technical equipment to enhance the capabilities and
communications of the company.
 Played a key role in designing a 4.10 Novell network from wire pulling to server and
software installation.
 Provided support for 3.12 and 3.11 Novell networks that significantly improved the
transfer and sharing of account data and databases for 35 partnerships.
CREATIVE IMAGES UNLIMITED – Pittsburgh, PA, 11/1994-12/1995
Director of IT
Supported the stability of the organization by designing and implementing a 3.12 Novell network
to facilitate billing practices and communications for 10 in-house users. Maximized the
functionality and performance of the network and performed detailed troubleshooting.
AT&T COMMUNICATIONS – Pittsburgh, PA, 7/1990-11/1994
Database Administrator / Team Leader
Provided expertise and support for the installation and maintenance of a FoxPro 2.0 database that
introduced automated billing procedures for some of the company’s largest clients. Led team
members in database administration and account consolidation processes.
References available upon request.