This document provides an executive summary and background for Christopher A. Kuntz Sr., including over 15 years of experience managing IT systems and teams. He has expertise in areas such as infrastructure, project management, operations excellence, security, and business continuity. The summary highlights his experience as an IT Service Manager at Coca-Cola, where he managed teams, data centers, and implemented new systems.

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Christopher A. Kuntz Sr.
Executive Summary
15 years of managing IT systems and technical groups, with a documented history of developing superior
teams. Areas of expertise include: Infrastructure, project management, Operational Excellence, SDLC,
training, finance, governance, security, disaster recovery, business continuity, vendor management,
incident and change management. Exceptional business partnering and communication skills, able to
bridge the gap between shareholders at all levels. A proven leader with one of the most recognized
companies in the world.
Accomplishments
 Over 15 years as an IT Service Manager
 Information Technology Infrastructure Library (ITIL v3) Foundation certified
 Spent the last 8 years managing cross functional teams throughout the Western US
 Over 20 years of experience in IT Service Management, SLM, Lifecycle management, asset
management, incident management, change management, and request management
 When Coca-Cola migrated from Remedy™ to Service Now™, I worked to create the SLM strategy and
established the SLA’s for literally thousands of Configuration Items (CI’s)
 Managed the Los Angeles data center for 2 years
 Supply Chain Initiative Area Manager for the Atlanta Division SAP WM implementation
Professional Experience
Coca-Cola (2006–Present): Field IT Market Unit Manager
 Developed high performance teams throughout the Washington, Oregon, Montana/Wyoming, and
Northern California Market Units for over 8 years, supporting nearly 1000 internal customers from
production to sales, VIP’s to service technicians
 Collaborating with facility managers, contractors, and maintenance personnel, successfully managed
numerous site remodels. Extensive knowledge of infrastructure requirements, and understanding how
to apply a variety of solutions to achieve the desired results, allowed Coca-Cola to leverage its IT
resources more effectively
 Lead the West in developing wireless solutions for a myriad of applicat ions. Partnering with equipment
vendors, determined how best to apply a standard setup for a variety of a situations, enhancing
flexibility and effectiveness, resulting in substantial savings in the capital infrastructure spend
 As a charter member of company Operational Excellence (OE) team, wrote detailed process plans for
tracking and life cycle management of PC’s , tablets, phones, and printers. Enabled nearly 200
technical analysts with process flow for everything from onboarding new hires, to disposing of assets at
end of life, which created more reliable tracking of assets, a SarbanesField Oxley requirement
 Managed Los Angeles Data Center for two years from 2009-2011. This was a Tier-2 facility which
housed AS/400, imaging servers, application, and file and print servers
M: 510-719-6416
ckuntz537@gmail.com
ckuntz@coca-cola.com

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Coca-Cola (2000-2006): Lead Technical Analyst
 Leading the Northern Ca. hand held deployment, a multi-million dollar project encompassing nearly six
months of preparation and implementation, required coordination of efforts from a large number of
groups, internal and external. Enabling 13 facilities for wireless communication, analyzing hundreds of
delivery routes, and developing a meticulous training and deployment schedule. The precise execution
of this hugely successful endeavor has helped Coca-Cola to realize an almost immediate increase in
delivery efficiencies, decreasing overtime and greatly enhancing the work experience of our logistics
and distribution force
 Coordinated all PBX and IP telephony installations, working with local user’s, corporate Telco entities,
LEC’s, CLEC’s, equipment vendors, cable vendors, and business partners to ensure efficient, effective
installations with virtually no disruption to the business
 Project lead for Norcal in the Walmart Advance Sales Notification initiative, ensuring company
compliance, with an immeasurable savings to Coke and a more productive relationship with one of our
biggest customers
 Coordinating Norcal’s router upgrade project, achieved huge savings to IT by eliminating the need for
contract personnel
 Determined the need for a more efficient method of interchanging data with business partner
Information Resources Inc. Ideated and coordinated the direct link between Coke and IRI, greatly
enhancing our ability to exchange information and resulting in saving each Consumer Marketing Group
location 20 hours, on average, of non-productive time each week
Coca-Cola (2004-2005): Supply Chain Initiative Area Manager
 Reviewed application and process teams requirements for the implementation of SAP Supply Chain in
the Atlanta Division, leading the team responsible for determined all hardware requirements
 Conducted product evaluation to determine compatibility, survivability, and supportability in the various
critical environments, including production environments and customer facing sales
 Worked with Architectural Assessment teams to determine viability of introducing each new piece of
equipment in to the Coca-Cola network
 Determined component review standards for differentiating capabilities never before utilized by the
company, including fixed scanners, and VMU’s to take full advantage of SAP WM.
 Through process integration and leveraging unparalleled vendor cooperation, realized a 20% savings
on the $2.2M project
Coca-Cola (1999-2000): Senior Technical Analyst
 Provided network and desktop support to division users and senior staff members
 Lead the Norcal IT team in the piloting and automated migration of Windows 2000 to over 500 users
 Project lead for Y2K transition, conducting extensive testing and evaluations of infrastructure and local
systems

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Additional Professional Experience
US Navy (1977-1999): Electronics Technician Chief
 Experienced technician, supervisor, and manager in the electronics and information systems field
 6 years providing formal classroom instruction and curriculum development in the theory and repair of
electronics equipment; designated Master Training Specialist
 Carried a TOP SECRET clearance as cryptographic SME dealing with Information Security on a daily
basis
 Nuclear Weapons Security Alert Team lead responsible for the physical security of nuclear weapons
and their components
 Introduced the use of PC networking; responsible for system development, testing and evaluation,
implementation and configuration of all hardware and software. Monitored network security, managed
system growth and procurement
 Naval Air Station Lemoore; Honorable Discharge/Retired
Affiliations
Community Emergency Response Team (CERT)
International Facilities Management Association