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CHINTAKUNTA PRASANTH 
: +91-98499 86775 / +91--40-23510478 
: chintakunta07@gmail.com 
Achievement-driven professional, seeking challenging assignments in IT Infrastructure 
Management/ Data Centre Operations with a growth oriented organization of repute 
PROFILE SUMMARY 
Prince2 Practitioner with nearly 15 years of experience in: 
~ Project Management ~ IT Infrastructure Management ~ Business Analysis 
~ Data Centre Operations ~ Migration Management ~ Risk Management 
~ Customer Relation Management ~ IT Strategy Planning & Budgeting ~ Vendor Management 
~ System Administration ~ Networking Operations ~ Disaster Recovery 
 Deft in understanding the company's business processes and information requirements from various levels of 
personnel of various functions 
 Results oriented professional recognized for taking major initiatives, adapting to rapidly changing 
environment/resolving critical issues to ensure bottom line success 
 Proven track record of managing processes/ SOPs and streamlining workflow & creating team work environment to 
enhance productivity innovatively 
 Demonstrated experience in handling ITIL Process & significant exposure of working in Banking & Finance Domain 
 An effective communicator with honed interpersonal, analytical and problem solving skills 
ORGANIZATIONAL EXPERIENCE 
Since Nov’10 IBM India Pvt. Ltd., Hyderabad as Program & Project Manager 
Apr’08 – Oct’10 Mahindra Satyam Computers Ltd. as Project Leader – Network Operations Centre 
Dec’07 – Apr’08 Satyam Computers Ltd. as Technical Consultant 
Aug’06 – Dec’07 Tata Consultancy Services Ltd. as Team Lead 
Key Result Areas: 
 Analyzing business needs and spearheading initiatives regarding establishment of IT infrastructure including 
procurement of hardware and software 
 Identifying, recommending, developing, implementing and supporting stable, cost-effective technology solutions. 
 Assessing the existing /proposed projects and create an effective management strategy to achieve the targets. 
 Estimating total cost, managing deliverables of cross-functional team-members, delivering stable IT solutions, 
troubleshooting application infrastructure issues. 
 Carrying out analysis of operations along with establishing of short / long term blueprint 
 Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures 
to maximize customer satisfaction level 
 Overseeing operational processes including Asset Management, Service Level Management, Issues Management, 
Configuration Management, Risk Management, Scope Change Management, Communications Management 
 Documenting processes and preparing test plans according to IT best practices 
 Improving operational readiness by enhancing availability of system resources 
 Assisting the management in taking the best decision by giving inputs whenever required 
 Ensuring application & system compliance with company’s policies in administration of IT infrastructure 
 Consolidating operations & process for cost savings and increased efficiency 
 Designing & implementing Disaster Recovery & Back Contingency Plan 
 Managing multiple complex projects and interacting with clients, vendors & multi-level staff to consistently executive 
projects within budget & ahead of schedule 
 Ensuring that the initiatives are interoperable, standardized, scalable and secure across various areas of software, 
hardware and infrastructure 
PREVIOUS EXPERIENCE 
Dec’99 – Aug’06 Stock Holding Corporation of India as Senior Executive
ACADEMIC DETAILS 
2007 Post Graduate Diploma in Business Administration from SCDL Pune 
2005 Post Graduate Diploma in Cyber Laws & IPR from Hyderabad Central University, Hyderabad 
1997 BE (Mechanical) from Osmania University, Hyderabad 
CERTIFICATIONS 
 Prince2 Practitioner 
 Exin Cloud Foundation Exam 
 Exin ITIL V2 & V3 Foundation Exam 
 Cisco Certified Network Administrator 
TRAININGS 
 Check Point Certified Administrator 
 CCNP (Routing & Switching) 
 Microsoft Project 2003 
 CA Spectrum & Ehealth 
 Project Management Professional (PMP) 
 Six-Sigma Green Belt 
 IBM Cloud Computing 
KNOWLEDGE PURVIEW 
 Cisco Switches, Routers & Juniper Devices 
 Troubleshooting & Administration of Network Monitoring Tools such as CA Spectrum, CA Ehealth, Smart Incharge & 
HP Open View NNM 
 Bluecoat, Surf Control & Web Sense Proxy Administration 
 VOIP Configuration using Cisco Devices 
 Antivirus Solution ( Trend Micro, Symantec ) 
 Windows 2008 Server, Workstation in a multi-vendor & complex network environment 
 Cisco ASA & Juniper Net Screen Firewall’s 
 Red hat Linux & VMware 
 Knowledge on IBM AIX (P7 Series) & EMC Storage 
 Knowledge of Microsoft Exchange 2007 and Lotus Notes 
 Proficient with Microsoft Office technologies including Excel, PowerPoint, Word, and Visio 
 Knowledge of RDBMS ( Oracle / IBM DB2) 
 Enterprise System Monitoring using tools like IBM TSM 
PERSONAL DETAILS 
Date of Birth: 15th September, 1974 
Residential Address 145, Padma Nabha Nagar, Mehdipatnam, Hyderabad – 500028 
LinkedIn Id: Prasanth Chintakunta (chintakunta07@gmail.com) 
Languages Known: English, Hindi and Telugu 
~ Please refer attached Annexure for Project Details ~
ANNEXURE 
PROJECTS UNDERTAKEN 
At IBM India Pvt. Ltd.: 
Title: ECM: IGA 
Client: IBM USA 
Period: Since Nov’10 
Team Size: 100 
Designation: Program & Project Manager 
Description: IBM has contracts with large enterprise clients in all industry segments and handles BAU and 
Projects on IT Infrastructure including hardware, network, server administration for Server 
Consolidation and Migration 
Role: 
 Driven data center consolidation and migration projects on IBM P7 Series 
 Leading a technical team in the development of systems requirement for the migration and Decom and Disposal. 
 Maintaining & working understanding of technology across many disciplines. 
 Managing internal, client and vendor project teams. 
 Build and develop the execution plan for the consolidation /migration & Decommission/Disposal 
 Efficiently handled Global virtual teams with Matrix Organization including members from Unix, AIX, Wintel, Tech- 
Admin., VMware, Storage , EUS and Application Teams 
 Coordinated with multiple teams to review work flow methods and procedures. 
 Administering operational activities and reporting Program/Project progress 
 Collaborating with multiple teams to review work flow methods & procedures 
 Instrumental in selecting appropriate technologies & operational support approach 
 Successfully handed over closed projects to BAU 
 Mentoring support teams for effective functioning 
Highlight: 
 Steered efforts in consolidating Datacenter’s across the IBM Data Centers across the Globe 
At Mahindra Satyam Computers Ltd.: 
Title: NOC-RIM 
Client: Thomson Reuters 
Period: Apr’08 – Oct’10 
Designation: Project Leader - Network Operations Centre 
Team Size: 40 
Role: 
 Drove root cause analysis investigations. 
 Administered vendor relationships, carried out vendor SQR (Service Quality Reviews) and provided adequate 
feedback to the stakeholders 
 Managed & coordinated critical escalation process 
 Designed & defined processes, procedures & escalation lists 
 Planned & responded major service outages 
 Created reports for NOC performance, network availability, HW, SW fault, etc. 
 Resolved various incidents (Unix, MQ & Networking) as per the defined process 
 Handled incident by using various monitoring tools 
 Collaborated with various teams to ensure up-to-date & accurate monitoring on all systems and influenced the process 
development to assure consistent & repeatable results 
Highlight: 
 Steered efforts in establishing a strong service delivery from NOC team which support Thomson Reuters Datacenter 
At Satyam Computers Ltd.: 
Title: Ethiopian 
Client: Ethiopian Airlines 
Period: Dec’07 – Apr’08 
Designation: Technical Consultant 
Team Size: 15 
Description: The project aimed at building an inventory functionality of all locations which ET operates at 
airports, ticket offices, training facilities & administration offices. It included revised network 
design and provided reasons for any changes.
Role: 
 Handled summary & assessment of current: 
o Data centre set up 
o Telephony network, current operational practices and IT security 
 Suggested recommendations for implementation of operational framework (ITIL) & Network and security 
architecture 
At Tata Consultancy Services Ltd: 
Title: NOC-RIM 
Client: Northern Trust Bank Chicago USA 
Period: Aug’06 – Dec’07 
Designation: Team Lead 
Team Size: 40 
Role: 
 Monitored error, logging and generation of performance & availability reports 
 Carried out incident management tasks/daily monitoring, status reporting and fixed when possible including change 
management tasks for remote connectivity 
 Performed support tasks including incidents handling and change management related to performance and 
availability & device failures 
 Efficiently handled configuration changes on Cisco Devices. 
 Ensured & verified successful completion of automated changes / updates 
 Guaranteed that all impacted components were operating within acceptable parameters 
 Offered technical assistance for OS/IOS upgrade 
 Conducted analysis of technical issues and formulated structural models to solve the problem 
Highlight: 
 Established a strong service delivery from NOC team 
At Stock Holding Corporation of India: 
Title: SHCILNET 
Client: Stock Holding Corporation of India 
Period: Dec’99 – Aug’06 
Designation: Senior Executive 
Team Size: 8 
Role: 
 Planned, executed & rolled out enterprise network of over 130+ locations by implementation of EIGRP, RIP & Static 
Routes on 3600, 2600 & 1700 Series Routers with redundancy at each level by using ISDN & VSAT as secondary links 
 Involved in maintenance & troubleshooting of: 
o Campus LAN network with Gigabit fiber backbone consisting of 3com super stack 9000, 3800 & 1100 switches 
o Point-Point Links / ISDN Links by constant monitoring and using tools like HP Open View (Network Node Manager) 
 Configuration and administration of CISCO WAP 1200 series 
 Executed VOIP using Cisco ENM/FXO/FXS cards in leased circuits 
 Played a key role in: 
o Measurement & analysis of traffic volumes 
o Implementation of QOS for voice 
o Design, deployment & maintenance of web sense URL filtering mechanism on Windows Servers & Trend Micro 
Anti-Virus Solution for corporate network on Windows Server as part of security setup at SHCIL 
 Created & maintained documentation life cycle on technical maintenance and handled installation of the network 
Highlights: 
 Steered efforts in establishing a strong Datacenter for SHCIL 
 Instrumental in devising a strategy for Business Contingency Plans 
 Implementation of BCP & DR Center for SHCIL

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Chintakunta

  • 1. CHINTAKUNTA PRASANTH : +91-98499 86775 / +91--40-23510478 : chintakunta07@gmail.com Achievement-driven professional, seeking challenging assignments in IT Infrastructure Management/ Data Centre Operations with a growth oriented organization of repute PROFILE SUMMARY Prince2 Practitioner with nearly 15 years of experience in: ~ Project Management ~ IT Infrastructure Management ~ Business Analysis ~ Data Centre Operations ~ Migration Management ~ Risk Management ~ Customer Relation Management ~ IT Strategy Planning & Budgeting ~ Vendor Management ~ System Administration ~ Networking Operations ~ Disaster Recovery  Deft in understanding the company's business processes and information requirements from various levels of personnel of various functions  Results oriented professional recognized for taking major initiatives, adapting to rapidly changing environment/resolving critical issues to ensure bottom line success  Proven track record of managing processes/ SOPs and streamlining workflow & creating team work environment to enhance productivity innovatively  Demonstrated experience in handling ITIL Process & significant exposure of working in Banking & Finance Domain  An effective communicator with honed interpersonal, analytical and problem solving skills ORGANIZATIONAL EXPERIENCE Since Nov’10 IBM India Pvt. Ltd., Hyderabad as Program & Project Manager Apr’08 – Oct’10 Mahindra Satyam Computers Ltd. as Project Leader – Network Operations Centre Dec’07 – Apr’08 Satyam Computers Ltd. as Technical Consultant Aug’06 – Dec’07 Tata Consultancy Services Ltd. as Team Lead Key Result Areas:  Analyzing business needs and spearheading initiatives regarding establishment of IT infrastructure including procurement of hardware and software  Identifying, recommending, developing, implementing and supporting stable, cost-effective technology solutions.  Assessing the existing /proposed projects and create an effective management strategy to achieve the targets.  Estimating total cost, managing deliverables of cross-functional team-members, delivering stable IT solutions, troubleshooting application infrastructure issues.  Carrying out analysis of operations along with establishing of short / long term blueprint  Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level  Overseeing operational processes including Asset Management, Service Level Management, Issues Management, Configuration Management, Risk Management, Scope Change Management, Communications Management  Documenting processes and preparing test plans according to IT best practices  Improving operational readiness by enhancing availability of system resources  Assisting the management in taking the best decision by giving inputs whenever required  Ensuring application & system compliance with company’s policies in administration of IT infrastructure  Consolidating operations & process for cost savings and increased efficiency  Designing & implementing Disaster Recovery & Back Contingency Plan  Managing multiple complex projects and interacting with clients, vendors & multi-level staff to consistently executive projects within budget & ahead of schedule  Ensuring that the initiatives are interoperable, standardized, scalable and secure across various areas of software, hardware and infrastructure PREVIOUS EXPERIENCE Dec’99 – Aug’06 Stock Holding Corporation of India as Senior Executive
  • 2. ACADEMIC DETAILS 2007 Post Graduate Diploma in Business Administration from SCDL Pune 2005 Post Graduate Diploma in Cyber Laws & IPR from Hyderabad Central University, Hyderabad 1997 BE (Mechanical) from Osmania University, Hyderabad CERTIFICATIONS  Prince2 Practitioner  Exin Cloud Foundation Exam  Exin ITIL V2 & V3 Foundation Exam  Cisco Certified Network Administrator TRAININGS  Check Point Certified Administrator  CCNP (Routing & Switching)  Microsoft Project 2003  CA Spectrum & Ehealth  Project Management Professional (PMP)  Six-Sigma Green Belt  IBM Cloud Computing KNOWLEDGE PURVIEW  Cisco Switches, Routers & Juniper Devices  Troubleshooting & Administration of Network Monitoring Tools such as CA Spectrum, CA Ehealth, Smart Incharge & HP Open View NNM  Bluecoat, Surf Control & Web Sense Proxy Administration  VOIP Configuration using Cisco Devices  Antivirus Solution ( Trend Micro, Symantec )  Windows 2008 Server, Workstation in a multi-vendor & complex network environment  Cisco ASA & Juniper Net Screen Firewall’s  Red hat Linux & VMware  Knowledge on IBM AIX (P7 Series) & EMC Storage  Knowledge of Microsoft Exchange 2007 and Lotus Notes  Proficient with Microsoft Office technologies including Excel, PowerPoint, Word, and Visio  Knowledge of RDBMS ( Oracle / IBM DB2)  Enterprise System Monitoring using tools like IBM TSM PERSONAL DETAILS Date of Birth: 15th September, 1974 Residential Address 145, Padma Nabha Nagar, Mehdipatnam, Hyderabad – 500028 LinkedIn Id: Prasanth Chintakunta (chintakunta07@gmail.com) Languages Known: English, Hindi and Telugu ~ Please refer attached Annexure for Project Details ~
  • 3. ANNEXURE PROJECTS UNDERTAKEN At IBM India Pvt. Ltd.: Title: ECM: IGA Client: IBM USA Period: Since Nov’10 Team Size: 100 Designation: Program & Project Manager Description: IBM has contracts with large enterprise clients in all industry segments and handles BAU and Projects on IT Infrastructure including hardware, network, server administration for Server Consolidation and Migration Role:  Driven data center consolidation and migration projects on IBM P7 Series  Leading a technical team in the development of systems requirement for the migration and Decom and Disposal.  Maintaining & working understanding of technology across many disciplines.  Managing internal, client and vendor project teams.  Build and develop the execution plan for the consolidation /migration & Decommission/Disposal  Efficiently handled Global virtual teams with Matrix Organization including members from Unix, AIX, Wintel, Tech- Admin., VMware, Storage , EUS and Application Teams  Coordinated with multiple teams to review work flow methods and procedures.  Administering operational activities and reporting Program/Project progress  Collaborating with multiple teams to review work flow methods & procedures  Instrumental in selecting appropriate technologies & operational support approach  Successfully handed over closed projects to BAU  Mentoring support teams for effective functioning Highlight:  Steered efforts in consolidating Datacenter’s across the IBM Data Centers across the Globe At Mahindra Satyam Computers Ltd.: Title: NOC-RIM Client: Thomson Reuters Period: Apr’08 – Oct’10 Designation: Project Leader - Network Operations Centre Team Size: 40 Role:  Drove root cause analysis investigations.  Administered vendor relationships, carried out vendor SQR (Service Quality Reviews) and provided adequate feedback to the stakeholders  Managed & coordinated critical escalation process  Designed & defined processes, procedures & escalation lists  Planned & responded major service outages  Created reports for NOC performance, network availability, HW, SW fault, etc.  Resolved various incidents (Unix, MQ & Networking) as per the defined process  Handled incident by using various monitoring tools  Collaborated with various teams to ensure up-to-date & accurate monitoring on all systems and influenced the process development to assure consistent & repeatable results Highlight:  Steered efforts in establishing a strong service delivery from NOC team which support Thomson Reuters Datacenter At Satyam Computers Ltd.: Title: Ethiopian Client: Ethiopian Airlines Period: Dec’07 – Apr’08 Designation: Technical Consultant Team Size: 15 Description: The project aimed at building an inventory functionality of all locations which ET operates at airports, ticket offices, training facilities & administration offices. It included revised network design and provided reasons for any changes.
  • 4. Role:  Handled summary & assessment of current: o Data centre set up o Telephony network, current operational practices and IT security  Suggested recommendations for implementation of operational framework (ITIL) & Network and security architecture At Tata Consultancy Services Ltd: Title: NOC-RIM Client: Northern Trust Bank Chicago USA Period: Aug’06 – Dec’07 Designation: Team Lead Team Size: 40 Role:  Monitored error, logging and generation of performance & availability reports  Carried out incident management tasks/daily monitoring, status reporting and fixed when possible including change management tasks for remote connectivity  Performed support tasks including incidents handling and change management related to performance and availability & device failures  Efficiently handled configuration changes on Cisco Devices.  Ensured & verified successful completion of automated changes / updates  Guaranteed that all impacted components were operating within acceptable parameters  Offered technical assistance for OS/IOS upgrade  Conducted analysis of technical issues and formulated structural models to solve the problem Highlight:  Established a strong service delivery from NOC team At Stock Holding Corporation of India: Title: SHCILNET Client: Stock Holding Corporation of India Period: Dec’99 – Aug’06 Designation: Senior Executive Team Size: 8 Role:  Planned, executed & rolled out enterprise network of over 130+ locations by implementation of EIGRP, RIP & Static Routes on 3600, 2600 & 1700 Series Routers with redundancy at each level by using ISDN & VSAT as secondary links  Involved in maintenance & troubleshooting of: o Campus LAN network with Gigabit fiber backbone consisting of 3com super stack 9000, 3800 & 1100 switches o Point-Point Links / ISDN Links by constant monitoring and using tools like HP Open View (Network Node Manager)  Configuration and administration of CISCO WAP 1200 series  Executed VOIP using Cisco ENM/FXO/FXS cards in leased circuits  Played a key role in: o Measurement & analysis of traffic volumes o Implementation of QOS for voice o Design, deployment & maintenance of web sense URL filtering mechanism on Windows Servers & Trend Micro Anti-Virus Solution for corporate network on Windows Server as part of security setup at SHCIL  Created & maintained documentation life cycle on technical maintenance and handled installation of the network Highlights:  Steered efforts in establishing a strong Datacenter for SHCIL  Instrumental in devising a strategy for Business Contingency Plans  Implementation of BCP & DR Center for SHCIL