my resume

1. CHINTAKUNTA PRASANTH
: +91-98499 86775 / +91--40-23510478
: chintakunta07@gmail.com
Achievement-driven professional, seeking challenging assignments in IT Infrastructure
Management/ Data Centre Operations with a growth oriented organization of repute
PROFILE SUMMARY
Prince2 Practitioner with nearly 15 years of experience in:
~ Project Management ~ IT Infrastructure Management ~ Business Analysis
~ Data Centre Operations ~ Migration Management ~ Risk Management
~ Customer Relation Management ~ IT Strategy Planning & Budgeting ~ Vendor Management
~ System Administration ~ Networking Operations ~ Disaster Recovery
 Deft in understanding the company's business processes and information requirements from various levels of
personnel of various functions
 Results oriented professional recognized for taking major initiatives, adapting to rapidly changing
environment/resolving critical issues to ensure bottom line success
 Proven track record of managing processes/ SOPs and streamlining workflow & creating team work environment to
enhance productivity innovatively
 Demonstrated experience in handling ITIL Process & significant exposure of working in Banking & Finance Domain
 An effective communicator with honed interpersonal, analytical and problem solving skills
ORGANIZATIONAL EXPERIENCE
Since Nov’10 IBM India Pvt. Ltd., Hyderabad as Program & Project Manager
Apr’08 – Oct’10 Mahindra Satyam Computers Ltd. as Project Leader – Network Operations Centre
Dec’07 – Apr’08 Satyam Computers Ltd. as Technical Consultant
Aug’06 – Dec’07 Tata Consultancy Services Ltd. as Team Lead
Key Result Areas:
 Analyzing business needs and spearheading initiatives regarding establishment of IT infrastructure including
procurement of hardware and software
 Identifying, recommending, developing, implementing and supporting stable, cost-effective technology solutions.
 Assessing the existing /proposed projects and create an effective management strategy to achieve the targets.
 Estimating total cost, managing deliverables of cross-functional team-members, delivering stable IT solutions,
troubleshooting application infrastructure issues.
 Carrying out analysis of operations along with establishing of short / long term blueprint
 Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures
to maximize customer satisfaction level
 Overseeing operational processes including Asset Management, Service Level Management, Issues Management,
Configuration Management, Risk Management, Scope Change Management, Communications Management
 Documenting processes and preparing test plans according to IT best practices
 Improving operational readiness by enhancing availability of system resources
 Assisting the management in taking the best decision by giving inputs whenever required
 Ensuring application & system compliance with company’s policies in administration of IT infrastructure
 Consolidating operations & process for cost savings and increased efficiency
 Designing & implementing Disaster Recovery & Back Contingency Plan
 Managing multiple complex projects and interacting with clients, vendors & multi-level staff to consistently executive
projects within budget & ahead of schedule
 Ensuring that the initiatives are interoperable, standardized, scalable and secure across various areas of software,
hardware and infrastructure
PREVIOUS EXPERIENCE
Dec’99 – Aug’06 Stock Holding Corporation of India as Senior Executive

2. ACADEMIC DETAILS
2007 Post Graduate Diploma in Business Administration from SCDL Pune
2005 Post Graduate Diploma in Cyber Laws & IPR from Hyderabad Central University, Hyderabad
1997 BE (Mechanical) from Osmania University, Hyderabad
CERTIFICATIONS
 Prince2 Practitioner
 Exin Cloud Foundation Exam
 Exin ITIL V2 & V3 Foundation Exam
 Cisco Certified Network Administrator
TRAININGS
 Check Point Certified Administrator
 CCNP (Routing & Switching)
 Microsoft Project 2003
 CA Spectrum & Ehealth
 Project Management Professional (PMP)
 Six-Sigma Green Belt
 IBM Cloud Computing
KNOWLEDGE PURVIEW
 Cisco Switches, Routers & Juniper Devices
 Troubleshooting & Administration of Network Monitoring Tools such as CA Spectrum, CA Ehealth, Smart Incharge &
HP Open View NNM
 Bluecoat, Surf Control & Web Sense Proxy Administration
 VOIP Configuration using Cisco Devices
 Antivirus Solution ( Trend Micro, Symantec )
 Windows 2008 Server, Workstation in a multi-vendor & complex network environment
 Cisco ASA & Juniper Net Screen Firewall’s
 Red hat Linux & VMware
 Knowledge on IBM AIX (P7 Series) & EMC Storage
 Knowledge of Microsoft Exchange 2007 and Lotus Notes
 Proficient with Microsoft Office technologies including Excel, PowerPoint, Word, and Visio
 Knowledge of RDBMS ( Oracle / IBM DB2)
 Enterprise System Monitoring using tools like IBM TSM
PERSONAL DETAILS
Date of Birth: 15th September, 1974
Residential Address 145, Padma Nabha Nagar, Mehdipatnam, Hyderabad – 500028
LinkedIn Id: Prasanth Chintakunta (chintakunta07@gmail.com)
Languages Known: English, Hindi and Telugu
~ Please refer attached Annexure for Project Details ~

3. ANNEXURE
PROJECTS UNDERTAKEN
At IBM India Pvt. Ltd.:
Title: ECM: IGA
Client: IBM USA
Period: Since Nov’10
Team Size: 100
Designation: Program & Project Manager
Description: IBM has contracts with large enterprise clients in all industry segments and handles BAU and
Projects on IT Infrastructure including hardware, network, server administration for Server
Consolidation and Migration
Role:
 Driven data center consolidation and migration projects on IBM P7 Series
 Leading a technical team in the development of systems requirement for the migration and Decom and Disposal.
 Maintaining & working understanding of technology across many disciplines.
 Managing internal, client and vendor project teams.
 Build and develop the execution plan for the consolidation /migration & Decommission/Disposal
 Efficiently handled Global virtual teams with Matrix Organization including members from Unix, AIX, Wintel, Tech-
Admin., VMware, Storage , EUS and Application Teams
 Coordinated with multiple teams to review work flow methods and procedures.
 Administering operational activities and reporting Program/Project progress
 Collaborating with multiple teams to review work flow methods & procedures
 Instrumental in selecting appropriate technologies & operational support approach
 Successfully handed over closed projects to BAU
 Mentoring support teams for effective functioning
Highlight:
 Steered efforts in consolidating Datacenter’s across the IBM Data Centers across the Globe
At Mahindra Satyam Computers Ltd.:
Title: NOC-RIM
Client: Thomson Reuters
Period: Apr’08 – Oct’10
Designation: Project Leader - Network Operations Centre
Team Size: 40
Role:
 Drove root cause analysis investigations.
 Administered vendor relationships, carried out vendor SQR (Service Quality Reviews) and provided adequate
feedback to the stakeholders
 Managed & coordinated critical escalation process
 Designed & defined processes, procedures & escalation lists
 Planned & responded major service outages
 Created reports for NOC performance, network availability, HW, SW fault, etc.
 Resolved various incidents (Unix, MQ & Networking) as per the defined process
 Handled incident by using various monitoring tools
 Collaborated with various teams to ensure up-to-date & accurate monitoring on all systems and influenced the process
development to assure consistent & repeatable results
Highlight:
 Steered efforts in establishing a strong service delivery from NOC team which support Thomson Reuters Datacenter
At Satyam Computers Ltd.:
Title: Ethiopian
Client: Ethiopian Airlines
Period: Dec’07 – Apr’08
Designation: Technical Consultant
Team Size: 15
Description: The project aimed at building an inventory functionality of all locations which ET operates at
airports, ticket offices, training facilities & administration offices. It included revised network
design and provided reasons for any changes.

4. Role:
 Handled summary & assessment of current:
o Data centre set up
o Telephony network, current operational practices and IT security
 Suggested recommendations for implementation of operational framework (ITIL) & Network and security
architecture
At Tata Consultancy Services Ltd:
Title: NOC-RIM
Client: Northern Trust Bank Chicago USA
Period: Aug’06 – Dec’07
Designation: Team Lead
Team Size: 40
Role:
 Monitored error, logging and generation of performance & availability reports
 Carried out incident management tasks/daily monitoring, status reporting and fixed when possible including change
management tasks for remote connectivity
 Performed support tasks including incidents handling and change management related to performance and
availability & device failures
 Efficiently handled configuration changes on Cisco Devices.
 Ensured & verified successful completion of automated changes / updates
 Guaranteed that all impacted components were operating within acceptable parameters
 Offered technical assistance for OS/IOS upgrade
 Conducted analysis of technical issues and formulated structural models to solve the problem
Highlight:
 Established a strong service delivery from NOC team
At Stock Holding Corporation of India:
Title: SHCILNET
Client: Stock Holding Corporation of India
Period: Dec’99 – Aug’06
Designation: Senior Executive
Team Size: 8
Role:
 Planned, executed & rolled out enterprise network of over 130+ locations by implementation of EIGRP, RIP & Static
Routes on 3600, 2600 & 1700 Series Routers with redundancy at each level by using ISDN & VSAT as secondary links
 Involved in maintenance & troubleshooting of:
o Campus LAN network with Gigabit fiber backbone consisting of 3com super stack 9000, 3800 & 1100 switches
o Point-Point Links / ISDN Links by constant monitoring and using tools like HP Open View (Network Node Manager)
 Configuration and administration of CISCO WAP 1200 series
 Executed VOIP using Cisco ENM/FXO/FXS cards in leased circuits
 Played a key role in:
o Measurement & analysis of traffic volumes
o Implementation of QOS for voice
o Design, deployment & maintenance of web sense URL filtering mechanism on Windows Servers & Trend Micro
Anti-Virus Solution for corporate network on Windows Server as part of security setup at SHCIL
 Created & maintained documentation life cycle on technical maintenance and handled installation of the network
Highlights:
 Steered efforts in establishing a strong Datacenter for SHCIL
 Instrumental in devising a strategy for Business Contingency Plans
 Implementation of BCP & DR Center for SHCIL