1. Sermaselvan U
Mob: 9952928745
serma.mit@gmail.com
Professional Profile
Core Competencies
 Business Analysis &
Redesign
 Client management
 Managing of Cross functional
team
 Project management
reporting & tracking
 Project Delivery
methodologies
 Change/Problem/Incident
Management
 Disaster Recovery, Quality
control
 Production Support &
Maintenance
Technical Skill set
 Tumbleweed Secure
Transport
 Control-M scheduling
 Unix Shell scripting, AWK,
SED, Linux Administration
 Administration in UNIX &
OpenVMS
 Oracle PL/SQL development
 Centura Team Developer
 C, C++, HTML, Core Java
 Middleware Administration
(MQ Series, IP fabric)
 SQL Tuning, SQL *Loader,
JIRA Tools
 Pro*C, Toad, Reflection X,
BMC Remedy (ITSM Tool) -
ITAM
Summary:
 4+ years of experience in Application support and
maintenance/ Development.
 Well versed in converting the requirements into
effective business design.
 Expertise in system design and development required
for business process
 Experienced in Project Management, Business
Analysis, Business Modeling, and Data Modeling.
 Preparation of Project plan, user acceptance testing,
integration testing plan, requirement traceability matrix.
 Hands on experience working in all the phases of SDLC
(Analysis, Design, Implementation, Testing, Support &
Maintenance).
 Proficient in Tumbleweed Secure Transport, Linux
Administration, OpenVMS, Oracle SQL/PL-SQL (8i, 9i,
10g, 11g, 12c) development and maintenance.
 Highly skilled in project coordination activities involving
planning, scheduling, application maintenance &
enhancement, project progress monitoring, regular
reporting to various stakeholders and delivery.
 Possess very good communication and interpersonal
skills.
 Proficient in Agile Methodology using JIRA.
Education:
Masters of Business Administration (MBA) from Madras
University, 2014.
Bachelor of Technology (I.T) from Madras Institute of
Technology, Anna University, 2011.
Technical Certifications:
 ITIL V3 Foundation certified
 Oracle Database SQL Certified Expert

2. Work Experience
Key achievements:
 Received multiple E-Awards
during the tenure for best
project contribution and
performance.
 Received “Best Performer
Award” for four consecutive
years from 2011 – 2015.
 Appreciated for developing an
automated script to monitor
the Tumbleweed Secure
Transport CPU performance
levels in SFX servers.
 Appreciated for developing an
automated script to remove
the application logs in
periodic manner for
Tumbleweed Secure
Transport.
Company : Hewlett Packard
Telstra SFX (Secure File eXchange) Project
Role: Technical Support / Developer
SFX is a file transfer system of two paired separately
networked computers which enable Telstra systems to
indirectly connect to non-Telstra systems allowing for
centralized, encrypted, audited and secure file transfer
operations.
Accountabilities:
 4 years of production support/development
experience in Tumbleweed Secure Transport &
Control-M scheduling tool in Linux servers.
 Presenting new IR’s to Application Managers and
detailing about the projects.
 Preparing CPU and performance statistics for projects
which involves complexity to convince business
stakeholders detailing that the new release will not
impact the existing flows.
 Converting business requirements given by Business
Analysts to technical design for implementing the
same in Tumbleweed Secure Transport.
 Finishing projects within deadline.
 Liaising with multiple application teams for fixing
connectivity, cipher & file transfer issues
 Handling of any issue which arises during deployment
quickly for smoother completion of projects going in
production.
 Handling all issues post deployment which were
reported by business stakeholders.
 Possess detailed troubleshooting analytical skills to fix
issues that arises during all the lifecycles of the project
 Disaster recovery experience for bringing the
application back to BAU in case of datacenter issues.
 Preparing and maintaining documents required for the
project.

3. Key Achievements:
 Appreciated by client senior
manager for meeting the
deadlines.
 Appreciated by Senior
Application Manager for
“Good Customer Service”
Telstra OSS Application Development, Maintenance
and Support
Role: Business Analyst/ Technical Support
This project was based on managing the OSS (Operation
support system) group of applications, MDM and BYOD
which consists of several business critical applications. I
handled the SFX, EMPTOR, TRAKTOR, NEOS, WIZARD,
GAPS-CSG, MCP-IS, LOCPCODE applications under
that portfolio.
Accountabilities:
 Intervened closely with stakeholders and technical
team to define business requirement and prepare
technical business document.
 Creating of functional specifications, business
requirements analysis, flowcharts and process maps.
 Liaising with technical leads and programmers and
with business stakeholders across the three main
divisions of the business critical Support for Problem
identification, investigation and resolution.
 Created UAT test cases, integration and requirement
traceability matrix.
 Capacity planning, Disaster recovery, software
upgrade and maintenance activities in UNIX servers,
Oracle & SQL server databases.
 Debugging and fixing existing bugs and extensive use
of Oracle PL-SQL and Shell script coding.
 Managed Multiple IR (Independent release) and ER
(Enterprise Release) across application.
 Designed Data Flow Diagrams, Process Documents,
and Mock Ups for better understanding of the
business requirements.
 Handled change management, capacity planning,
application lifecycle planning, application migration
and decommissioning.
 Support Plans/Backup and Recovery
Documents/Disaster recovery Documents/Health
Check Docs etc.

4. Key Achievements:
 Received appreciation from
Application Managers for
completing the project within
deadlines.
 Received appreciations from
Application Managers for good
presentation about the
projects
 Received appreciations from
business analysts and
technical specialists for fixing
the issues which act as
hurdles to move the project
further.
Wizard Application
Role: Business Analyst/Developer/Infrastructure Support
Accountabilities:
 1.5 years of Telstra Datacenter experience.
 Replacing faulty Hard wares.
 Taking Tapes backup for system
 Performing system health checks
 Providing system statistics to Application Manager
 Addressing interface connectivity issues.
 Ongoing project – Decommissioning Wizard Application.
Migration of Flat/Trak component from Wizard to Virtual
environment
Telstra Server and Database migration
Role: Business Analyst/Developer
This project was based on applications running on old
servers and out of support software in Telstra, hence there
was a need to shift to new hardware and latest approved
software versions. Migration was a complex task with
detailed analysis and robust migration plan required.
Upgrade were planned to jump up to 2 major versions (MQ
Series 5 to MQ Series 7 & Oracle 9.2.0 to 11). These
documents were prepared from scratch which has now
become a baseline and accepted migration path for portfolio
wide application migration.
Accountabilities:
 Creating detailed impact assessment documents for the
activities on various servers
 Writing UNIX shell scripts as part of the project
 Undertook unique initiative taken - stress and volume
testing undertaken with custom built scripts (UNIX) and
harnesses. Core teams failed to generate this testing in
our complex environment, identified faults in the server
during the stress testwhich were rectified later and highly
appreciated.
 Suggesting new methodologies and functionalities
available in the newer software versions to make the
application more robust and easily manageable.
 Modifying the application components to suit migration to
new software.
 Configuring interfaces with different downstream
applications.
 Prepare and testing application disaster recovery plan,
support plan, Application information document for
multiple applications and evaluated their results for user
acceptance testing.

5. Key Achievements:
 Appreciated by Telstra Client
senior Application manager for
migrating the jobs from
Control-M to CRONwhich
resulted in cost savings to
client.
 Appreciated by Telstra Client
Senior Application Manager
for great contribution in
debugging and providing
resolution for the clients
immediately during migration.
 Appreciated by Business
specialist for resolving issues
in proactive manner.
TelstraApplication versionand Control-M jobs to CRON
migration
Role: Business Analyst/Developer
This project was based on application running on
incompatible operating system and out of support software
in Telstra, hence there was a need to shift to new Application
version. The documents were updated based on the
migration for future production support purposes.
Accountabilities:
 Assessing impacts in Control-M and CRONserver.
 Analyzing the compatibility of application in all Operating
system versions
 Debugging UNIX shell scripts as a part of the project
 Including new functionalities and little tweaks in existing
functionality available in order to make the application
more robust and easily manageable for clients.
 Modifying the application components to suit migration to
new software.
 Checking impacts with different downstream
applications.
 Checking for server configuration and parameter
settings.
 Testing Oracle connectivity with UNIX scripts and
configuration of the same with the server for an intended
user.
 Prepare and testing application support plan, Application
information document and evaluating the results for user
References: Available on request.