James H. Caldwell III has over 15 years of experience in technical roles supporting various applications and platforms. His experience includes roles at Expedia as a Senior Systems Analyst and at AT&T Wireless in business analysis, operations, and technical support roles. He has a variety of technical skills including PeopleSoft, SharePoint, Siebel, Unix, Windows, databases, scripting, and networking monitoring tools.

1. James H. Caldwell III <br />OBJECTIVE<br />Technical, growth-oriented position in an energetic, challenging and diverse organization.<br />Applications and Skills<br />PeopleSoft HRMS/Financials (8.0-8.9)SharePoint 2003eDocsNetcoolSiebelConfluence (2.0-2.7.3)Jira (2.0 – 2.2.3)Tivoli Workload Scheduler (Maestro 7/TWS 8)AIM PerformanceProprietary Application SupportApache Tomcat (5.0/5.5)IIS 5/6BEA Weblogic 8.1/9.3BMC PatrolBMC ProactiveNetNagiosWindows Server 2000/2003Unix (Solaris 8/9, HPUX 10/11/11i)MSSQL 2000/2005/2008Oracle 9i/10gPerl/DOS/Shell ScriptingMS Office Products<br />WORK HISTORY AND ACHIEVEMENTS<br />EXPEDIA, INC.<br />Senior Systems Analyst — April 2009 to present<br />Systems Analyst — December 2005 to March 2009<br />Summary: Administration and Tier III/IV technical support for internal corporate applications in 24/7 production environment. Software ranges from large cross-platform environments to small in-house custom applications and their boundary interfaces<br />Detailed responsibilities:<br />Maintenance and monitoring of production applications to ensure business continuity with emphasis upon availability of all financial and banking functions<br />Deployment of fixes and enhancements, troubleshooting and resolution of production issues, and coordination of cross-functional work across multiple layers of tier/business partners<br />App-specific security administration, covering design, policy review and enforcement, implementation, and auditing, including Sarbanes-Oxley key controls<br />Key participant in project working involving development/test resources to ensure feature stability, supportability and compliance with SDLC process<br />Documentation of both existing and new processes/procedures and escalations for internal consumption or as part of a hand off process to other tier partners<br />Training and mentoring of new team members<br />Work closely with primary business partners to identify issues that are pain points and drive resolution of those issues<br />Primary SME for PeopleSoft Financials and its boundary applications<br />Accomplishments:<br />Migration of all corporate applications to new, non-local, data-center. Overcame serious obstacles, including a eight month delay in project, an accelerated deployment schedule when the deadline approached and lack of documentation, resources and unified process to perform the migration but ultimately achieved redeployment of all systems in new data center with no unplanned downtime<br />Documented and validated the from scratch installation of both PeopleSoft Financials and PeopleSoft HR to allow for a repeatable process that could ensure uniformity of environments as well as a DR build out<br />Participated in planning and performed deployment of multiple upgrades for both PeopleSoft HR and Financials<br />Planned and pushed the decommissioning of a legacy website internal to Expedia. Required identifying sub sites and appropriate replacement technology and working with a large number of divers customers across the whole organization<br />Worked on series of Financials related performance issues that developed a multistage solution that re-architected the application footprint to resolve the issue<br />Functioned as a low level DBA part time to assist what had become a team of 1 DBA and then was ultimately responsible to aiding the hiring and training of the new DBA’s on the team.<br />AT&T Wireless (Formerly Cingular Wireless, formerly AT&T Wireless)<br />Business Analyst — July 2003 to November 2005<br />Summary: Primary liaison between the System Operations team and the rest of IT. Also functioned as the subject matter expert for the Operations team and provided advanced support, process improvement and ensured production entrance criteria was met.<br />Detailed responsibilities:<br />Sheppard new/existing applications through production entrance criteria to achieve a standard of production support<br />Functioned as a SME for the Axys, Siebel and eDocs application with a heavy emphasis on the billing aspects of those systems<br />Conducted root cause analysis and drove solutions to production impacting issues<br />Aided in Sarbanes-Oxley audits and the development of key controls<br />Created documents for both internal consumption but also for hand off to both other internal teams and offshore resources <br />Coordinated and supervised the transition of higher tier level work to the tier II operations team<br />Designed and built custom scripts (shell and Perl) based upon the need of the organization<br />Provided training and mentoring to the operations technicians<br />Accomplishments:<br />Developed and executed an upgrade to the batch management solution from Maestro 7.0 to Tivoli Workload Scheduler on over 100 different servers. As part of the upgrade we saved the company over a million dollars annually in licensing costs due to the consolidation of batch locations that were pushed<br />As part of the Managed Services Project, worked to develop, standardize and implement an enterprise wide monitoring tool as well as more closely integrate it into Netcool to tie alerts to actions and better correlate events<br />Shift Lead — October 2002 to July 2003<br />Operations Tech II — June 2002 – October 2002<br />Operations Tech I — September 2001 – June 2002<br />Summary: Administration, monitoring, maintenance and support of all elements in a data center at the tier II level and low level application support for a variety of demanding applications. Trained new staff, handled all shift issues, and ensured efficient transition, communication and documentation across the 24x7 multi-site environment<br />Accomplishments:<br />Worked with knowledge management team to improve issue tracking and reporting<br />Resolved outages affecting mission-critical applications<br />Completed training documentation project<br />Handled complex staffing issues<br />Spearheaded improvements to batch processing and bill cycle loads<br />Creation of shell/Perl scripts to automate repeatable tasks and auditing to improve efficiency of the operations team<br />EDUCATION<br />Bachelor of Arts in History, University of Washington 1999<br />REFERENCES<br />Available on request.<br />